Experience

iLEAD et al

• South Africa
• Advertising Services
• 1 - 100 Employee

• Head Of Business Development

  • Jun 2018 - Present

• Head of Department: Client Service

  • Nov 2017 - May 2018

• Senior Client Service Manager

  • Nov 2016 - Oct 2017



The Creative Counsel

• South Africa
• Advertising Services
• 300 - 400 Employee

• Client Service Manager

  • Jun 2014 - Sep 2016

  Full accountability and management of accounts assigned, as well as its staff in the execution of all client campaigns. Extensive involvement in and review of creative conceptualisation and development of marketing strategies to ensure alignment with client objectives and brand personality. Coordinating of all departments involved in execution and implementation to ensure timelines are met and achievement of desired results, while constantly managing client expectation and ensuring healthy client relationships. All whilst staying on top of industry trends and constantly identifying opportunities for new business. Show less



Pointblank Productions Ltd

• United Kingdom
• Advertising Services

• Account Manager

  • Nov 2012 - Jun 2014

  Responsible for managing client portfolio's, ensuring profitability and smooth execution of marketing activities and campaigns. Adhere to client SLA's and ensure all objectives are met within the given time frame. Managing of junior account managers and identifying growth potential. Ensuring client retention through maintaining strong client relationships and constantly evaluating and analysing campaign results to identify the best course of action. Responsible for managing client portfolio's, ensuring profitability and smooth execution of marketing activities and campaigns. Adhere to client SLA's and ensure all objectives are met within the given time frame. Managing of junior account managers and identifying growth potential. Ensuring client retention through maintaining strong client relationships and constantly evaluating and analysing campaign results to identify the best course of action.



Oomph! Experiential

• Muldersdrift, JHB

• Campaign Architect

  • Jun 2012 - Oct 2012

  Taking client briefs, compilation of campaign budgets and managing of finances to ensure profitability and campaign margins. Implementation of marketing activities and coordination of execution process to optimal results. Taking client briefs, compilation of campaign budgets and managing of finances to ensure profitability and campaign margins. Implementation of marketing activities and coordination of execution process to optimal results.



Fedics

• Hospitality
• 300 - 400 Employee

• Assistant Supervisor

  • Feb 2012 - Jun 2012

  Responsible for ensuring professional and industry standard service performance by waitrons and restaurant staff. Engaging with customers and establishing satisfaction levels and patterns and implementing strategies to enhance or remedy results based on alignment to performance objectives. Responsible for ensuring professional and industry standard service performance by waitrons and restaurant staff. Engaging with customers and establishing satisfaction levels and patterns and implementing strategies to enhance or remedy results based on alignment to performance objectives.