Sustainability/Business Analyst Intern

• Jul 2023 - Present

Customer Service and Operating Manager

• Apr 2023 - Jul 2023

Supervisor

• Sep 2022 - Apr 2023

• Executed operations and inventory management with critical and logical thinking under a high workload. • Enhanced problem-solving skills by successfully resolving numerous unexpected issues. • Formulated and implemented a unique and effective decision-making process derived from diverse life experiences. • Managed the human resource department with exceptional interpersonal and communication skills. • Provided exceptional customer service based on 10+ years of hospitality industry experience, achieving a high level of consumer satisfaction. • Increased sales by 30% by developing and executing social media marketing plans. • Collaborated with individuals from diverse cultures and nationalities to achieve project goals. • Demonstrated leadership by fostering a positive and motivational work environment, earning respect from colleagues. • Handled permitting, legal, and technical issues, including POS system management. Show less

Business Consulting Intern

• Nov 2022 - Dec 2022

Led a team in a management consulting project with Practera team, ensuring strong bond and fellowship between my team members. Requirement gathering for a leading mining safety equipment manufacturer looking for new market. • Organised and conducted client workshops to gather requirements and researched industry trends to generate innovative ideas. • Analysed project requirements, managed data, and conducted economic index research to ensure project success. • Scheduled and led online meetings with internal stakeholders to identify roadblocks and challenges and implement solutions. • Conducted PESTLE analysis to understand Canadian mining industry market and created Power BI reports with graphical representation of respondent demographics, including age, gender, years of experience, and department. • Conducted USP analysis of the product and competitor analysis to effectively target the new market. • Developed a social media marketing plan and created a prototype based on qualitative data gathered from surveys and interviews. Show less

Bartender

• Mar 2017 - Apr 2019

Co-Founder

• Jan 2016 - Nov 2016

• Analysed tourism industry market and economic index. • Created and launched new brand and products successfully. • Designed company logo, posters, and marketing plans. • Used Smart store to promote and retail products. • Managed official social media account and advertised business using social media to improve the business. • Analysed tourism industry market and economic index. • Created and launched new brand and products successfully. • Designed company logo, posters, and marketing plans. • Used Smart store to promote and retail products. • Managed official social media account and advertised business using social media to improve the business.