Experience

Redrose Nutraceutical Manufacturer

• United Kingdom
• Health, Wellness & Fitness
• 1 - 100 Employee

• Customer Account Manager

  • Jan 2023 - Present



Harlow Printing Limited

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Project Management Co-ordinator

  • Apr 2022 - Jan 2023



edwardthompson printers

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Project Manager

  • Jun 2016 - Apr 2022

  Co-ordinating all aspects of client projects across the 4 major divisions within in the company, Print, Promotions, Direct Mail and Bingo from initial costing throughout all production up to delivery. Help drive product development, processes, social media and direct mail campaigns. • Liaise with customers, suppliers and internal staff • Manage customer’s project and enquiries from start to completion • Work with and help improve the Management Information and Costing/Estimating System and processes • Scheduling• Produce operational report and proposals• Assist with investigations to customer complaints or internal non-conformances • Understand broad range of company products and services in order to give best advice to customers to help improve the company offerings in these areas • Co-ordinate meetings, projects, working groups and proactively follow up any actions identified • Co-ordinating social media, email and direct mail campaigns Show less

• Production Coordinator

  • Dec 2014 - Jun 2016

  Within this role I assist the Company Production Manager in the effective day to day running of the finishing department, my specific roles include* Management of Team Leader and 40+ Production Staff* Affectively communicate with all staff members throughout the company whilst keeping morale at a all time high* Staff Appraisals* Disciplinary Procedures when necessary* Management of all Health and Safety policies within the department* Management of all quality related tasks* Management of resource planning and control - machine, equipment and people* Business improvement activities including 5 'S'​ / 5 'C' / KAIZEN* Achieving tight production targets / deadlines / turnarounds* Scheduling* Production Reporting* Complaint investigations Show less

• Account Handler Print and Mailing

  • Feb 2004 - Dec 2014

  This role involved looking after major accounts for national clients and various other independent customers within the Gaming, Leisure and Direct Mail industries.• Support our sales team with in-depth product knowledge and advise customers which of our products and services which would best suit their needs• Project Management• Aid with production planning• Estimating• Create and process orders for several different production departments over multiple sites, overseeing production and despatching good to agreed deadlines • Controlling stock for Key Clients• Advise promotional prices where possible for customers• Organising mailings and deliveries • Internal and external purchasing • Internal and external sales invoicing • Exporting goods worldwide• Managed company eBay account selling surplus stock • Team building, discussing various ways to promote old and new products to customers Show less