Experience

Hexagon Purus

• Norway
• Renewables & Environment
• 1 - 100 Employee

• Technical Writer

  • Jan 2023 - Present



DIRTT

• Canada
• Construction
• 300 - 400 Employee

• Product Development Communications Manager

  • Nov 2019 - Jan 2023

  • Direct/Manage/Supervise a team of three in the development of product communications and technical documentation plans. • Collaborate across teams to create communications strategies that support marketing campaigns and lead generation objectives. • Interviewing, researching, collaborating, and translating skills used throughout the documentation process. • Lead the team to produce roughly 15 documents in a month, ranging complexity and including detailed technical installation… Show more • Direct/Manage/Supervise a team of three in the development of product communications and technical documentation plans. • Collaborate across teams to create communications strategies that support marketing campaigns and lead generation objectives. • Interviewing, researching, collaborating, and translating skills used throughout the documentation process. • Lead the team to produce roughly 15 documents in a month, ranging complexity and including detailed technical installation instructions. • Work collaboratively with executives, subject matter experts (SMEs) and marketing teams to develop content and communications programs. • Review and update mixed media to align with company messaging and standards. • Work collaboratively with leadership and cross-functional teams on planning and development to support business goals. • Assist with departmental management decisions and activities. • Complete documentations tasks as required including content management to support the business needs.

• Technical Writer

  • Jun 2017 - Nov 2019

  • Developing creative, engaging technical documentation for the many products at DIRTT. • As an active team player on the Product Development team, the most accurate and important information is extracted to produce the correct type of communication required. • Project management skills have elevated my efficiency for project completion, with multiple resources, deadlines and deliverables. • Utilizing today and tomorrow’s communication strategies across multiple mediums has encouraged… Show more • Developing creative, engaging technical documentation for the many products at DIRTT. • As an active team player on the Product Development team, the most accurate and important information is extracted to produce the correct type of communication required. • Project management skills have elevated my efficiency for project completion, with multiple resources, deadlines and deliverables. • Utilizing today and tomorrow’s communication strategies across multiple mediums has encouraged growth and allows for ongoing development.



GuestTek Interactive Entertainment Ltd.

• Canada
• IT Services and IT Consulting
• 300 - 400 Employee

• Technical Training Writer

  • Apr 2015 - Jun 2017

  • Created and modified client/hotel documents for all of the company's many products. The documents included user manuals, installation manuals, configuration manuals, reference manuals, process manuals, troubleshooting manuals, and release notes. • Worked alongside the subject matter experts of each product to gain the most knowledge for effectively writing the documents, including meetings discussing the functions, the affects, the usage of the documents, and who the audience is for… Show more • Created and modified client/hotel documents for all of the company's many products. The documents included user manuals, installation manuals, configuration manuals, reference manuals, process manuals, troubleshooting manuals, and release notes. • Worked alongside the subject matter experts of each product to gain the most knowledge for effectively writing the documents, including meetings discussing the functions, the affects, the usage of the documents, and who the audience is for each. • Responsible for ensuring all new release updates (whether fixes, bugs, updates, or anything that required an update for the user) are implemented into all affected documents for the company. • Restructured and implemented a new template for over 200 documents that integrated the new rebranding of the company, consistency, and concise look and feel. • Managed and published documents onto SharePoint that required tagging, properties to be applied, and correct filtering to be managed. Show less • Created and modified client/hotel documents for all of the company's many products. The documents included user manuals, installation manuals, configuration manuals, reference manuals, process manuals, troubleshooting manuals, and release notes. • Worked alongside the subject matter experts of each product to gain the most knowledge for effectively writing the documents, including meetings discussing the functions, the affects, the usage of the documents, and who the audience is for… Show more • Created and modified client/hotel documents for all of the company's many products. The documents included user manuals, installation manuals, configuration manuals, reference manuals, process manuals, troubleshooting manuals, and release notes. • Worked alongside the subject matter experts of each product to gain the most knowledge for effectively writing the documents, including meetings discussing the functions, the affects, the usage of the documents, and who the audience is for each. • Responsible for ensuring all new release updates (whether fixes, bugs, updates, or anything that required an update for the user) are implemented into all affected documents for the company. • Restructured and implemented a new template for over 200 documents that integrated the new rebranding of the company, consistency, and concise look and feel. • Managed and published documents onto SharePoint that required tagging, properties to be applied, and correct filtering to be managed. Show less



Dandly, Inc.

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Technical Writer - Project Coordinator

  • Jun 2014 - Mar 2015

  • Managed time and workload of a team of 5 technical writers with each project’s deliverables for major billion dollar Calgary companies. • Involved with creating, formatting, editing and managing documents to our client’s specifications and the guidance of our team. The documents included manuals, forms, standards, and procedural manuals, with physical and electronic usability. • Reviewing each co-worker’s work allowed the project to maintain on track and to produce effective documents… Show more • Managed time and workload of a team of 5 technical writers with each project’s deliverables for major billion dollar Calgary companies. • Involved with creating, formatting, editing and managing documents to our client’s specifications and the guidance of our team. The documents included manuals, forms, standards, and procedural manuals, with physical and electronic usability. • Reviewing each co-worker’s work allowed the project to maintain on track and to produce effective documents for the client that had to meet short deadlines within the project’s scope. Show less • Managed time and workload of a team of 5 technical writers with each project’s deliverables for major billion dollar Calgary companies. • Involved with creating, formatting, editing and managing documents to our client’s specifications and the guidance of our team. The documents included manuals, forms, standards, and procedural manuals, with physical and electronic usability. • Reviewing each co-worker’s work allowed the project to maintain on track and to produce effective documents… Show more • Managed time and workload of a team of 5 technical writers with each project’s deliverables for major billion dollar Calgary companies. • Involved with creating, formatting, editing and managing documents to our client’s specifications and the guidance of our team. The documents included manuals, forms, standards, and procedural manuals, with physical and electronic usability. • Reviewing each co-worker’s work allowed the project to maintain on track and to produce effective documents for the client that had to meet short deadlines within the project’s scope. Show less



Chemtrade Electrochem Inc. (formerly Canexus Corporation)

• Chemical Manufacturing
• 100 - 200 Employee

• IT Training Analyst

  • May 2013 - Apr 2014

  • Utilized technical writing and effective business communication skills in the editing and development of training material for employees. • Promoted internal communications with projects and campaigns that increased the company's IT Helpdesk contact information. • Trained in an environment to learn essential business software that the company based their business practices on. • Brainstormed and developed business process flows to assist employees with understanding the business… Show more • Utilized technical writing and effective business communication skills in the editing and development of training material for employees. • Promoted internal communications with projects and campaigns that increased the company's IT Helpdesk contact information. • Trained in an environment to learn essential business software that the company based their business practices on. • Brainstormed and developed business process flows to assist employees with understanding the business modules. Show less • Utilized technical writing and effective business communication skills in the editing and development of training material for employees. • Promoted internal communications with projects and campaigns that increased the company's IT Helpdesk contact information. • Trained in an environment to learn essential business software that the company based their business practices on. • Brainstormed and developed business process flows to assist employees with understanding the business… Show more • Utilized technical writing and effective business communication skills in the editing and development of training material for employees. • Promoted internal communications with projects and campaigns that increased the company's IT Helpdesk contact information. • Trained in an environment to learn essential business software that the company based their business practices on. • Brainstormed and developed business process flows to assist employees with understanding the business modules. Show less



Willow Park Golf & Country Club

• Calgary

• Food / Beverage Service Staff

  • Jul 2012 - Jan 2013

  • Took leadership role in managing excellent food and beverage service for the members and guests. • Maintained a professional attitude with serving the members and private function guests. Interacted with the golf members to create a positive experience while enjoying the golf season and the tournaments held by the country club. • Took leadership role in managing excellent food and beverage service for the members and guests. • Maintained a professional attitude with serving the members and private function guests. Interacted with the golf members to create a positive experience while enjoying the golf season and the tournaments held by the country club.



Calgary Board of Education

• Canada
• Education Administration Programs
• 700 & Above Employee

• Marketing Assistant

  • May 2011 - Aug 2011

  • Promoted international student's personal testimonials of their experience at the Calgary Board of Education, with effectively writing and presenting their information. • Adopted marketing skills with the development of student testimonials, student information manuals and forms. • Built information manuals that increased the use of design layout, technical writing and content management. • Promoted international student's personal testimonials of their experience at the Calgary Board of Education, with effectively writing and presenting their information. • Adopted marketing skills with the development of student testimonials, student information manuals and forms. • Built information manuals that increased the use of design layout, technical writing and content management.