Experience

Erie County Medical Center Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Executive Administrative Assistant

  • Jan 2018 - Present

  Provide administrative support in the areas of human resources; analyzes specific problems in administration of the Ambulatory Services and Population Health department and recommends solutions; gathers data relative to various phases of departmental activities; develops recommendations for new or revised administrative procedures; provides information for evaluation and revision of regulations, procedures and practices; prepares schedules for department staff; prepares statistical reports on… Show more Provide administrative support in the areas of human resources; analyzes specific problems in administration of the Ambulatory Services and Population Health department and recommends solutions; gathers data relative to various phases of departmental activities; develops recommendations for new or revised administrative procedures; provides information for evaluation and revision of regulations, procedures and practices; prepares schedules for department staff; prepares statistical reports on operations, regulatory audit review and quality tracking; prepares payroll and maintains time and personnel records; monitors work activity to identify potential backlogs and scheduling problems.

• Patient Advocate

  • Aug 2016 - Jan 2018

  I am the designated liaison in ECMC’s Emergency Department through whom patients may voice their problems and/or concerns. I manage the Patient Experience through routine rounding and patient centered initiatives, specifically, through relationship building with patients and their families beginning in the Emergency Department waiting room right up to their hospital discharge/admittance. I initiated a complimentary beverage service to patients and visitors throughout the Emergency Department… Show more I am the designated liaison in ECMC’s Emergency Department through whom patients may voice their problems and/or concerns. I manage the Patient Experience through routine rounding and patient centered initiatives, specifically, through relationship building with patients and their families beginning in the Emergency Department waiting room right up to their hospital discharge/admittance. I initiated a complimentary beverage service to patients and visitors throughout the Emergency Department with the intention of beginning to cultivate an emotional connection with our patients and their families and ensure they feel “looked after” while clinical staff work towards improving their overall health. This has received tremendous positive feedback from patients and visitors of ECMC’s Emergency Department. I, also, work to promote and improve employee morale through employee recognition incentives creating a positive and constructive work environment. These efforts have earned me recognition and respect from my Emergency Department peers and I was nominated and received ECMC’s Employee of the Month in December 2016. I work with Unit Managers and the Patient Advocacy Department to identify and improve hospital scores through staff Quality Improvement sessions and visual positive reinforcements. I assist in developing and presenting hospital wide monthly Patient Experience workshops. Interpret and explain to patients and their families the philosophy, policies and procedures of the hospital. Assist in referring patients to appropriate services and resources and respond personally when other alternatives are unavailable. Identify and assess problems that may arise, investigate and direct inquiries and complaints to appropriate hospital staff members. Communicate with medical staff and physicians directly and promptly when an issue or complaint arises regarding hospital care. Encourage understanding and adherence by both staff and patients to the hospital philosophy.

• Jr. Administrative Assistant

  • Feb 2015 - Aug 2016

  •Ensure that clinical data is accurately entered into the AIRS software system and participate in the submission of this data to New York State for the annual Ryan White funding report •Facilitate the submission of monthly clinical data for auditing purposes by the Aids Institute •Maintain Anoscopy Task Box ensuring that patients are referred to Roswell Park for Anoscopy procedures on a timely basis, providing RPCI with all relevant patient data and updating AllScripts to ensure… Show more •Ensure that clinical data is accurately entered into the AIRS software system and participate in the submission of this data to New York State for the annual Ryan White funding report •Facilitate the submission of monthly clinical data for auditing purposes by the Aids Institute •Maintain Anoscopy Task Box ensuring that patients are referred to Roswell Park for Anoscopy procedures on a timely basis, providing RPCI with all relevant patient data and updating AllScripts to ensure appropriate record keeping •Track the clinics volume activity and compile into monthly and annual reports •KRONOS timekeeper and monitor cost center codes for grant funding •Assists clerically in the operation of the department •Assists in the coordination, administratively of the functions of the department with other departments •Provides routine technical assistance and acts in an advisory capacity on related matters •Participates in preparing and maintaining personnel and other records •Assists in the development of policies and procedures for assigned department •Composes routine letters and correspondence •Schedules meetings and appointments for assigned administrators

• Sr. Data Entry Operator

  • Oct 2013 - Feb 2015

  •Assisted the IDS Department in ensuring that eHIVQual and Ryan White funding reports were submitted accurately and on time to New York State in the absence of a Program Manager and Department Head •Assumed payroll reporting for a department that is almost entirely grant funded requiring specific attention to funding sources to ensure appropriate distribution of funds. •Participate in preparation and organization of patient data entry for monitoring by NYS •Proficient in AllScripts… Show more •Assisted the IDS Department in ensuring that eHIVQual and Ryan White funding reports were submitted accurately and on time to New York State in the absence of a Program Manager and Department Head •Assumed payroll reporting for a department that is almost entirely grant funded requiring specific attention to funding sources to ensure appropriate distribution of funds. •Participate in preparation and organization of patient data entry for monitoring by NYS •Proficient in AllScripts, Meditech and AIRS required for processing patients in a medical office setting •Compile and generate reports and inspect for accuracy •Maintain all records of output, errors and other aspects of work •Educated myself in the processes of patient scheduling and registration and aided the department in weather emergencies when designated staff were unable to report to work ensuring that clinical operations continued in their absence

• Employment Support

  • Feb 2011 - Oct 2013

  •Efficiently manage all front end responsibilities for Human Resource Department •Process all employee and customer service inquiries and requests for over 4,000 employees, medical staff, tenants contractors, students and, visitors utilizing a variety of technical systems to accomodate their needs; •Proficient in Kronos, Position Manager and the hospital’s various badge systems •Process new hire paperwork, purchase departmental supplies and maintain petty cash fund •Perform… Show more •Efficiently manage all front end responsibilities for Human Resource Department •Process all employee and customer service inquiries and requests for over 4,000 employees, medical staff, tenants contractors, students and, visitors utilizing a variety of technical systems to accomodate their needs; •Proficient in Kronos, Position Manager and the hospital’s various badge systems •Process new hire paperwork, purchase departmental supplies and maintain petty cash fund •Perform verification of employment requests, DK Miller student verification from archived files, data entry and tracking of disciplinary charges, probationary and provisional timelines and tracking •Process badges and all related paperwork for employees, contractors, students and vendors, developed systems for better communication between departments and employees, employee file maintenance, retrieve main line messages, receive and direct mail •Made many personal contributions to efficiently and effectively support ECMC employees and HR through the development of forms, databases and simple tracking systems which are still being used today



Buffalo Municipal Housing Authority

• Government Administration
• 1 - 100 Employee

• Occupancy & Marketing Assistant

  • May 1989 - Jul 2005

  •Hand-picked to assist in the development of a new Section 8 housing program assisting in the implementation of policies and procedures, training all new personnel on the “Happy” software system specific to Section 8 housing and facilitated in the procurement of all necessary equipment and supplies to support this new program •Assisted Director in preparing annual division budget, recorded credits and debits; compiled monthly fiscal report into Excel database •Assisted in conducting… Show more •Hand-picked to assist in the development of a new Section 8 housing program assisting in the implementation of policies and procedures, training all new personnel on the “Happy” software system specific to Section 8 housing and facilitated in the procurement of all necessary equipment and supplies to support this new program •Assisted Director in preparing annual division budget, recorded credits and debits; compiled monthly fiscal report into Excel database •Assisted in conducting and designing materials for monthly community briefings and outreach seminars for future tenants and landlords •Facilitated formation and scheduling of Tenant Review Board and appeals process and maintained all support documents and correspondence •Procurement Officer for Occupancy & Marketing and Section 8 Departments; processing all invoices facilitating payment under state and federal guidelines •Recorded and maintained departmental inventory •Designed departmental form letters, and assisted Marketing Manager in designing outreach packages, brochures and posters •Liaison with other departments, community organizations and local, state and federal government offices •Maintained payroll processes and subsequent records •Assisted in the processing of new tenant selection to BMHA units and Section 8 housing Show less •Hand-picked to assist in the development of a new Section 8 housing program assisting in the implementation of policies and procedures, training all new personnel on the “Happy” software system specific to Section 8 housing and facilitated in the procurement of all necessary equipment and supplies to support this new program •Assisted Director in preparing annual division budget, recorded credits and debits; compiled monthly fiscal report into Excel database •Assisted in conducting… Show more •Hand-picked to assist in the development of a new Section 8 housing program assisting in the implementation of policies and procedures, training all new personnel on the “Happy” software system specific to Section 8 housing and facilitated in the procurement of all necessary equipment and supplies to support this new program •Assisted Director in preparing annual division budget, recorded credits and debits; compiled monthly fiscal report into Excel database •Assisted in conducting and designing materials for monthly community briefings and outreach seminars for future tenants and landlords •Facilitated formation and scheduling of Tenant Review Board and appeals process and maintained all support documents and correspondence •Procurement Officer for Occupancy & Marketing and Section 8 Departments; processing all invoices facilitating payment under state and federal guidelines •Recorded and maintained departmental inventory •Designed departmental form letters, and assisted Marketing Manager in designing outreach packages, brochures and posters •Liaison with other departments, community organizations and local, state and federal government offices •Maintained payroll processes and subsequent records •Assisted in the processing of new tenant selection to BMHA units and Section 8 housing Show less