Experience

NV GALLERY

• France
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Customer Representative DACH

  • Mar 2021 - Present

  • Management of customer inquiries on various channels (mail, telephone, social media) • Customer service B2B & B2C • Management of exchanges with logistic partners • Follow-up of orders / deliveries to the customer • Processing customer reviews and returns • Assisted in improving internal customer service processes and tools • Management of customer inquiries on various channels (mail, telephone, social media) • Customer service B2B & B2C • Management of exchanges with logistic partners • Follow-up of orders / deliveries to the customer • Processing customer reviews and returns • Assisted in improving internal customer service processes and tools



Privat

• Paris, Île-de-France, Frankreich

• Booking-Manager

  • Aug 2016 - Mar 2021

  Boat rental for short/long-term stays, film sets, events • Reservations, booking inquiries • Facility management • Location management for event bookings Boat rental for short/long-term stays, film sets, events • Reservations, booking inquiries • Facility management • Location management for event bookings



Crazy Voyages

• France
• Leisure, Travel & Tourism
• 1 - 100 Employee

• FOREIGN MARKETS MANAGER

  • Aug 2016 - Sep 2018

  • Customer advice and support to the commencement of the trips • Keeping up to date with all the company's products and develop new activities • Expert advice and customer service via telephone, email and CRM system • Resolving any complaint, issues for problems • Issuing refunds or compensation to customers • Collecting payments from clients • Negotiating corporate and best rates with partners • Presentation of the company at partner meetings on business… Show more • Customer advice and support to the commencement of the trips • Keeping up to date with all the company's products and develop new activities • Expert advice and customer service via telephone, email and CRM system • Resolving any complaint, issues for problems • Issuing refunds or compensation to customers • Collecting payments from clients • Negotiating corporate and best rates with partners • Presentation of the company at partner meetings on business trips • Administrative activities, data maintenance, translations

• ASSISTANT SALES MANAGER AND TRAVEL AGENT

  • Nov 2014 - Jul 2016

  • Customer advice and support to the commencement of the trips • Expert advice and customer service via telephone, email and CRM system • Resolving any complaints, issues for problems that arose • Collecting payments from clients • Presentation of the company at partner meetings on business trips • Administrative activities, data maintenance, translations • Online marketing (SEO, social networking service, blog, etc.)



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• SALES ASSISTANT - SHOPKEEPER

  • Mar 2014 - Oct 2014

  • Optimize sales and profitability within the shop and store • Ensuring that the shop is in excellent shape and always fully stocked • Customer Care, Customer Service • Optimize sales and profitability within the shop and store • Ensuring that the shop is in excellent shape and always fully stocked • Customer Care, Customer Service



Selbstständig

• München und Umgebung

• Sport- und Fitnesscoach

  • Apr 2009 - Oct 2014

  FitStop Freising, Fitnexx Neufahrn + Eching, Medical Fitnesscenter Neuhausen/München, PRO-FITNESS Neuching/Moosinning, Body&Soul München • Empfang, Beratung und Betreuung der Mitglieder und Gästen • Leiten von eigenen Gruppenfitnesskursen auf der Trainingsfläche und im Kursraum • Qualifizierte Betreuung und Beratung von Mitgliedern auf der Trainingsfläche • Erstellung und Bearbeitung von Trainings- und Ernährungsplänen und Betreuung des Entwicklungsprozesses • Beratung von… Show more FitStop Freising, Fitnexx Neufahrn + Eching, Medical Fitnesscenter Neuhausen/München, PRO-FITNESS Neuching/Moosinning, Body&Soul München • Empfang, Beratung und Betreuung der Mitglieder und Gästen • Leiten von eigenen Gruppenfitnesskursen auf der Trainingsfläche und im Kursraum • Qualifizierte Betreuung und Beratung von Mitgliedern auf der Trainingsfläche • Erstellung und Bearbeitung von Trainings- und Ernährungsplänen und Betreuung des Entwicklungsprozesses • Beratung von Interessenten zu den verschiedenen Mitgliedschaftsoptionen • Verkauf von Mitgliedschaften und Sportnahrung • Verantwortung für Sauberkeit und Ordnung im Club • Beschwerdemanagement Show less FitStop Freising, Fitnexx Neufahrn + Eching, Medical Fitnesscenter Neuhausen/München, PRO-FITNESS Neuching/Moosinning, Body&Soul München • Empfang, Beratung und Betreuung der Mitglieder und Gästen • Leiten von eigenen Gruppenfitnesskursen auf der Trainingsfläche und im Kursraum • Qualifizierte Betreuung und Beratung von Mitgliedern auf der Trainingsfläche • Erstellung und Bearbeitung von Trainings- und Ernährungsplänen und Betreuung des Entwicklungsprozesses • Beratung von… Show more FitStop Freising, Fitnexx Neufahrn + Eching, Medical Fitnesscenter Neuhausen/München, PRO-FITNESS Neuching/Moosinning, Body&Soul München • Empfang, Beratung und Betreuung der Mitglieder und Gästen • Leiten von eigenen Gruppenfitnesskursen auf der Trainingsfläche und im Kursraum • Qualifizierte Betreuung und Beratung von Mitgliedern auf der Trainingsfläche • Erstellung und Bearbeitung von Trainings- und Ernährungsplänen und Betreuung des Entwicklungsprozesses • Beratung von Interessenten zu den verschiedenen Mitgliedschaftsoptionen • Verkauf von Mitgliedschaften und Sportnahrung • Verantwortung für Sauberkeit und Ordnung im Club • Beschwerdemanagement Show less



Der Fellhof GmbH

• Salzburg, Austria

• ASSISTANT SALES AND LOGISTICS DEPARTMENT

  • Nov 2013 - Dec 2013

  • Sales: Customer Advice and Sales • Logistics: Picking, Shipping and Orders Christmas Market in Salzburg • Sales: Customer Advice and Sales • Logistics: Picking, Shipping and Orders Christmas Market in Salzburg



Body & Soul Health Club

• Wellness and Fitness Services
• 1 - 100 Employee

• CUSTOMER SERVICE AND FITNESS COACH

  • Aug 2012 - Oct 2013

  • Service: Call Center, Reception, Post, Bar • Customer: Consulting, Sales, Customer Care • Training: Create and optimize training plans, Fitness courses • Service: Call Center, Reception, Post, Bar • Customer: Consulting, Sales, Customer Care • Training: Create and optimize training plans, Fitness courses



FitStop GmbH

• Freising, Germany

• ASSISTANT STUDIO MANAGEMENT

  • Feb 2012 - Aug 2012

  • Employee scheduling, statistics of sales • Account Management and Customer Care • Promotion, Marketing, Organizing events • Employee scheduling, statistics of sales • Account Management and Customer Care • Promotion, Marketing, Organizing events



Sanitär-Heinze GmbH

• Austria
• Consumer Goods
• 1 - 100 Employee

• DEPARTMENT MANAGER – LOGISTICS, INCOMING GOODS

  • Jan 2012 - Jul 2012

  • Picking and packing • Incoming goods department • Shipping and returns • Settlement of date management (material requirements, uniforms,..) • Leading a team of eight people

• COMMERCIAL CLERK – PURCHASING DEPARTMENT

  • Jun 2011 - Dec 2011

  • Post, Call Center • Processing of returns • Purchasing department • Procurement of goods, control, inventory • Deadline monitoring, coordination with external interfaces