Experience

San Francisco Digital Services

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Discovery Manager

  • Jun 2023 - Present

  San Francisco Bay Area Lead research and service design

• Head of Research

  • Sep 2021 - Jun 2023

  San Francisco, California, United States



US Digital Response

• Lead UX Researcher

  • Mar 2021 - Aug 2021

  • Led research for a project to improve re-employment services (matching job seekers with relevant NGOs) for a local government in Tennessee. Defined strategy and scoped research phases and methods. • Conducted user interviews, an NGO survey, and usability testing to identify top user pain points, improve coordination among NGOs, and create an accessible and usable new service.



Facebook

• Software Development
• 700 & Above Employee

• Staff UX Researcher

  • Jul 2019 - May 2021

  Menlo Park, California, United States • Conducted strategic research at the intersection of aging, digital literacy, diversity and inclusion, and digital privacy. • Specialized in long-term projects that combined deep qualitative work (ethnography, in-home interviews) with large-scale quantitative methods (multi-country surveys).

• Senior UX Researcher

  • Nov 2016 - Jun 2019

  Menlo Park, CA • Conducted research on the Facebook website with a cross-functional team, which identified pain-points with appearance, navigation, and use cases. Resulted in a complete website redesign in 2020. • Led a Research Bias Initiative to ensure that Facebook research is representative of its increasingly diverse population.



UCLA

• United States
• Higher Education
• 700 & Above Employee

• NSF Postdoctoral Fellow

  • Jan 2015 - Sep 2016

  • Scoped, planned, led, analyzed, and reported on two institutional ethnographies, exploring how big data has transformed post-genomic research on metabolism. • Synthesized and communicated results into book manuscript and several journal articles (see citations list below), and also co-authored papers with scientists. • Communicated and presented findings at multiple conferences and workshops.



Scripps Research

• United States
• Research Services
• 700 & Above Employee

• Visiting Researcher

  • Sep 2015 - Dec 2015

  • Conducted 4 months of ethnographic fieldwork • Designed/carried out/analyzed survey about metabolomics software XCMS Online (https://xcmsonline.scripps.edu), to identify how to improve data sharing and cloud-based data analysis options for non-specialist users • Co-published article in Cell



University of Exeter

• United Kingdom
• Higher Education
• 700 & Above Employee

• Research Fellow

  • Apr 2014 - Dec 2014

  • Planned and led interviews, data analysis, and reporting of six qualitative case studies of academic-creative arts partnerships, examining how researchers in the digital humanities circumnavigate copyright laws. • Led to co-authored government report to UK Arts & Humanities Research Council, which identified inadequacy of applying standard intellectual property models to digital arts and humanities projects that have long-term cultural impact. • Coordinated research efforts with… Show more • Planned and led interviews, data analysis, and reporting of six qualitative case studies of academic-creative arts partnerships, examining how researchers in the digital humanities circumnavigate copyright laws. • Led to co-authored government report to UK Arts & Humanities Research Council, which identified inadequacy of applying standard intellectual property models to digital arts and humanities projects that have long-term cultural impact. • Coordinated research efforts with internal stakeholders across multiple research institutes.

• Associate Research Fellow

  • Jul 2013 - Mar 2014

  • Planned, led, analyzed, and reported on 20 interviews with scientists on barriers to the open sharing of data, results, and findings in the Open Science Movement. • Coordinated synthesis of findings with other project members, and solicited feedback on findings from research participants. • Communicated findings to and informed policy through position statements on Open Science in the UK.



Green Templeton College, University of Oxford

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Communications Research Assistant

  • Oct 2011 - Sep 2012

  • Conducted in-depth interviews with faculty and staff members about current and historic events in Oxford, then synthesized and communicated findings to the general public and alumni in the professionally-developed Green Templeton College Magazine. • Wrote monthly news content for the Green Templeton College website. • Designed, conducted, and analyzed survey to understand if a mobile app would be useful to members of the community, and if so, which features it should include.



Imperial College London

• Research Services
• 700 & Above Employee

• Visiting Social Science Researcher

  • Oct 2010 - Sep 2011

  • Conducted ethnography and in depth interviews with more than 30 researchers, clinicians, and surgeons. • Planned and led all phases of research, including formulation of research question, selection of fieldsite, recruiting of participants, synthesis of findings, and communication of results. • Organized seminars to share updates, incorporate stakeholders into the research process, and get feedback on research findings. • Co-created research papers, which were published in leading… Show more • Conducted ethnography and in depth interviews with more than 30 researchers, clinicians, and surgeons. • Planned and led all phases of research, including formulation of research question, selection of fieldsite, recruiting of participants, synthesis of findings, and communication of results. • Organized seminars to share updates, incorporate stakeholders into the research process, and get feedback on research findings. • Co-created research papers, which were published in leading scientific journals. Show less



University of Chicago

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Sep 2004 - Jun 2008

  • Conducted 4 years of laboratory research on the bacteria that causes bubonic plague, in a project run by the CDC/DOD, to better understand the science underlying vaccine development. • Carried out statistical analysis of immunological data, and contributed to paper published in top journal Cell • Conducted ethnographic fieldwork at a hospital in La Paz, Bolivia to understand cultural barriers to tuberculosis prevention and treatment.