Experience

Reliance Retail India Limited
• Retail
• 100 - 200 Employee
• Store Manager

  • Feb 2022 - Present


Future Group Ltd. Mumbai

• Department Manager

  • Mar 2017 - Mar 2020

  • Customer Service Management- To understand, anticipate and satisfy the needs of a customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. • Product Management- Correctly controlling the product in the section to meet sales objectives assigned by direction, and to transmit the relevant information in terms of the product, to make orders effectively, to have an active presence and help organize the process of receiving merchandise, to be responsible for optimizing the stock. • Section image- To guarantee a correct image for the team and the section, to be responsible for applying merchandise criteria to the section, to help the store manager with the maintenance and cleanliness of the store. • Staff Management- To select, train, develop, maintain and organize the store team. To be responsible for selecting the best people for the post, and help with their integration into the company, to organize personnel and control budgets for internal personnel. • Budget control- To control and protect all store assets, to inform the store manager about the provision of material for their section, to organize the inventory and control wastage in the section in line with the objectives of the company. • Visual Merchandising-Maximize customer interest and sales levels by displaying products appropriately and maintaining minimum stock level. Maintaining all V.M activities in Store Merchandise. Show less



RED TAG

• Morocco
• Advertising Services
• 1 - 100 Employee

• Floor Supervisor

  • May 2012 - Nov 2016

  • Managed the outlet & achieved the business objectives & goal set by the Management. • Responsible for achieving the KPIs and sales target set by the Management. • Convincing and giving awareness of the product to the customer • Catering to customer queries and resolving complaints regarding sales and service. • Prepare daily / weekly / monthly sales and stock report for the management along with suggestions for future actions. • Carried out Events & Promotions in the showroom and made sure that all POS materials are displayed effectively. • Supervise sales staff on marketing and merchandising standards. • Liaise with VM on implementing visual merchandising standards and principles. • Required to do cash supervising in the absence of cash supervisor and/or store manager. • Monitors staff’s performance and provides training if needed. • Handling Inventory department when ever required. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Support Associate

  • Jan 2010 - Feb 2012

  • Attending the customers queries • Provide the new connection • Converting prepaid customers to post paid. • Sim card exchange in the case of lost and damage. • Informing customer about new promotions and offer. • Focus on retention of customers. • Attending the customers queries • Provide the new connection • Converting prepaid customers to post paid. • Sim card exchange in the case of lost and damage. • Informing customer about new promotions and offer. • Focus on retention of customers.