Software Engineer

• Mar 2023 - Present

Senior Service Delivery Manager

• Dec 2019 - Mar 2023

Proactively partner a business unit to implement & manage of the full IT Service Management Value Chain & ensure the alignment of the business unit’s people, processes & systems to enable business continuity & consistent, quality service availability & resilience. This includes but is not limited to the following service management capabilities:• Service Catalogue (review & implementation)• SLA & OLA Management• Event Management and Monitoring• Stability and Resilience• Incident Management (Recovery)• Change & Release Management & overall Operational Readiness• Risk, Governance & Compliance (Group & Regulatory)• Service Management Data Analytics & Reporting Show less

Lead Service Manager - Strategic Projects - Service Engineering

• Jul 2019 - Dec 2019

Responsibilities include:•Driving the strategic delivery of a Platinum project in Squad formation for the bank. My responsibility includes managing the migration pipeline for our key banking services to our chosen operations management platform. •Using Agile principles to achieve weekly results on the migration of a pipeline of services that has to be migrated within a tight timeline as per platinum separation requirements between Absa and Barclays PLC•Engage Service Teams and Application owners for service build details•Attend daily scrum sessions which drive the activity for the day•Attend weekly sprint review sessions to agree on the next set of stories that we focus/prioritize on for delivery•Change the velocity and priority regularly based on discussions held with the Separation Forum•Deliver a batch of services weekly in Sprint form as per the pipeline requirement and measure progress via burndown rate•Address the scope of requirements/focus areas in increments to ensure that we make progress on the overall delivery Show less

Lead Service Manager - Absa Regional Operations - (ARO) - Absa Group Limited

• Jul 2018 - Jun 2019

Heading up a team of Service Managers who are responsible for Core Banking; Digital & Mobile and Cross Products for all 10 banks (280 instances) within the Absa Regional Operations line of business for Absa Group LimitedResponsibilities include:•Manage the Service Management operation responsible for core banking; digital & mobile; fraud and credit risk services for all absa business operations in Africa; namely; Kenya; Uganda; Mozambique; Tanzania (NBC & BBT); Zambia; Mauritius; Seychelles; Botswana; Ghana•Ensuring Technology CIOs for all countries are up to speed with progress related to priority initiatives and stability of their banking services.•Engaging and collaborating with both Central Stakeholders and in country Technology CIOs and their respective Service Management teams to ensure service review; stability; sustainability and continuous improvement.•Regular reviews of service strategy and stability as per Group Strategy and align with the roadmap of each CIO for their respective country. Interactive engagement with all the in-country Service Management teams across the Barclays Africa countries on the status quo and transformation of the in-country services to enhance capabilities to our customers. Ensuring alignment of ways of working and operating principles via regular engagement. Show less

Service Engagement Manager - Rest of Africa - Service Engineering

• Sep 2015 - Jun 2018

Manage the technology and senior stakeholder engagement related to core banking; digital & mobile; fraud and credit risk services for all Barclays Africa countries (Kenya; Uganda; Mozambique; Egypt; Tanzania; Zambia; Zimbabwe; Mauritius; Seychelles; Botswana; Ghana). Ensuring Technology CIOs for all countries are kept up to speed with progress related to priority initiatives and stability of their banking services.Engaging and collaborating with both Central Stakeholders and in country Technology CIOs and their respective Service Management teams to ensure service review; stability; sustainability and continuous improvement.Regular reviews of service strategy and stability as per the roadmap of each CIO for their respective country. Interactive engagement with all the in country Service Management teams across the Barclays Africa countries on the status quo and transformation of the in country services to enhance capabilities to our customers. Show less

Head: Database Support (Oracle & Teradata) Africa region (Infrastructure Services)

• Feb 2012 - Aug 2015

Manage a large team of database specialists to deliver production support and change delivery (Project and Transformative) both Absa and Africa (Retail Business / Corporate and Investment / Wealth Management / Financial Services) hosted on the Oracle and Teradata platform for the banks customer facing services and internal back office applications. Engage with Global Support Teams in the same regard for Barclays UK, Barclays US, Singapore, and India support.People Management and Development is key to ensure highly effective teams via performance reviews and continuous engagement. Build and improve the team dynamic by optimizing the operating model regularly by identifying areas of improvement as well as making changes to align to client and business need Show less

Technical Manager: Oracle & MSQL Database Support

• Jan 2008 - Jan 2012

Manage a large team of Oracle and SQL Server database specialists to provide support and services to the Absa Groups line of businesses (Retail Banking / Corporate and Investment / Wealth Management / Financial Services ) using the Oracle and SQL Server platform for the customer facing banking services.People Management and Development is key to ensure highly effective teams via performance reviews and continuous engagement.

Specialist Systems Programmer: Oracle Database Support - Service Delivery

• May 2006 - Jan 2008

Responsibilities include:•Provide Specialist Database Support within the Oracle Services department [Group Technology Information Services] for all lines of business utilizing the Oracle platform.•Deliver both Production and Project related support for high profile end-to-end progrects and critical banking systems in ABSA•Ensure expert participation in all Oracle related roadmaps and strategic delivery•Technically accountable for all delivery within the team.•Responsible for work assignment and ensuring high team morale.•Manage support continuity and drive 24/7 availability of key systems•Maintain the delivery of the DB Service Catalog within Group IT•Areas of Specialization: Real Application Clusters (RAC); Automated Storage Management (ASM); Backup and Recovery Show less

Oracle Service Delivery Engineer

• 1998 - 2006

Responsibilities include:•Provide onsite services to Oracle customers with respect to Oracle Database technologies and solutions.•Ensure SME level engagement at client sites. Provide the necessary consultation and or expert advice/guidance/intervention on the required Oracle related issue/solution/implementation•Act as the Vendor representative for the relevant Oracle solution in question at the client site. Projects:•ABSA – Standardize Operations and Implement Best Practice •Telkom – Technical Account Manager for Oracle related matters•National Intelligence Agency – Oracle on Mainframe Support•Landbank – Standardize Operations and Implement Best Practice•Momentum – Performance and Optimization •Standard Bank – Warehouse Support•Specialized Implementations: Advanced Backup and Recovery High Availability Implementations  New Features Configurations• Problems and Resolutions: Investigating and resolving Oracle bug related issues Deep dive analysis to Oracle linked problems Show less

Oracle Technical Support Account Manager [Oracle onsite at Telkom]

• 2001 - 2004

Provide onsite account management for Telkom IT Management for all Oracle related issues. Serve as client liaison for Oracle at Telkom.Ensure that all critical and escalated issues are dealt effectively and solutions sort quickly for any Oracle based services implemented and deployed at the clients various divisions.

Oracle DBA

• 1996 - 1998

Core DBA functions within the Oracle Database Support department providing the necessary services to all divisions within Transnet utilising the Oracle product Core DBA functions within the Oracle Database Support department providing the necessary services to all divisions within Transnet utilising the Oracle product