Nádia Lanny Lopes
Director of Collections at Provu- Claim this Profile
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Inglês Full professional proficiency
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Espanhol Elementary proficiency
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Português Native or bilingual proficiency
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Bio
Otavio Nogueira
Profissional extremamente qualificada com altíssima experiência em gestão, extremamente analítica e direta em seus direcionamentos, Nadia consegue trazer os resultados esperados em pouquíssimo tempo com excelência e qualidade.
Pedro Monteiro
Nádia is an example of professional ethic and engagement. Up to every challenge, her know how of Brazilian market is an advantage for any company. Excellent team worker and supportive colleague, Nadia's team management skills are at a top level.
Dieniffer P.
Trabalhei com a Nádia ainda na Quero-quero e posso dizer que é uma colega generosa e que incentiva o crescimento dos colegas e ensina muito sobre o trabalho e sobre a vida 😉 tenho boas lembranças da profissional e colega Nádia e recomendo sim. Sucesso Nádia!
Otavio Nogueira
Profissional extremamente qualificada com altíssima experiência em gestão, extremamente analítica e direta em seus direcionamentos, Nadia consegue trazer os resultados esperados em pouquíssimo tempo com excelência e qualidade.
Pedro Monteiro
Nádia is an example of professional ethic and engagement. Up to every challenge, her know how of Brazilian market is an advantage for any company. Excellent team worker and supportive colleague, Nadia's team management skills are at a top level.
Dieniffer P.
Trabalhei com a Nádia ainda na Quero-quero e posso dizer que é uma colega generosa e que incentiva o crescimento dos colegas e ensina muito sobre o trabalho e sobre a vida 😉 tenho boas lembranças da profissional e colega Nádia e recomendo sim. Sucesso Nádia!
Otavio Nogueira
Profissional extremamente qualificada com altíssima experiência em gestão, extremamente analítica e direta em seus direcionamentos, Nadia consegue trazer os resultados esperados em pouquíssimo tempo com excelência e qualidade.
Pedro Monteiro
Nádia is an example of professional ethic and engagement. Up to every challenge, her know how of Brazilian market is an advantage for any company. Excellent team worker and supportive colleague, Nadia's team management skills are at a top level.
Dieniffer P.
Trabalhei com a Nádia ainda na Quero-quero e posso dizer que é uma colega generosa e que incentiva o crescimento dos colegas e ensina muito sobre o trabalho e sobre a vida 😉 tenho boas lembranças da profissional e colega Nádia e recomendo sim. Sucesso Nádia!
Otavio Nogueira
Profissional extremamente qualificada com altíssima experiência em gestão, extremamente analítica e direta em seus direcionamentos, Nadia consegue trazer os resultados esperados em pouquíssimo tempo com excelência e qualidade.
Pedro Monteiro
Nádia is an example of professional ethic and engagement. Up to every challenge, her know how of Brazilian market is an advantage for any company. Excellent team worker and supportive colleague, Nadia's team management skills are at a top level.
Dieniffer P.
Trabalhei com a Nádia ainda na Quero-quero e posso dizer que é uma colega generosa e que incentiva o crescimento dos colegas e ensina muito sobre o trabalho e sobre a vida 😉 tenho boas lembranças da profissional e colega Nádia e recomendo sim. Sucesso Nádia!
Credentials
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Clientologia Supreme
Seeds of Dreams InstituteJun, 2022- Sep, 2024 -
Yellow Belt Lean Seis Sigma
Fundação VanzoliniMay, 2022- Sep, 2024 -
Next Generation Women Leaders
McKinsey & CompanyJun, 2019- Sep, 2024
Experience
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Provu
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Brazil
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Financial Services
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100 - 200 Employee
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Director of Collections
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Jun 2022 - Present
• Report to CRO • Develop new collections channels, selection and implementation of new tools and digitization of processes and journeys • Ensure that internal governance and financial planning are administrated effectively • Responsible and supervise day-to-day Collections operations (in-house and third parties) • Creating effective Collections procedures, policies, and standards (SOP) • Work with the Collection Leaders and drive collection performance at the associate and… Show more • Report to CRO • Develop new collections channels, selection and implementation of new tools and digitization of processes and journeys • Ensure that internal governance and financial planning are administrated effectively • Responsible and supervise day-to-day Collections operations (in-house and third parties) • Creating effective Collections procedures, policies, and standards (SOP) • Work with the Collection Leaders and drive collection performance at the associate and frontline manager levels • Implement a structured process of continuous improvement and innovation to reduce delinquency and losses, reduce non-interest expense and increase productivity • Reduction of overlapping activities working in synergy with other operational areas of the company • Innovation and development of collection products • Develop, implement, and communicate daily and monthly dashboards, delinquency ratio, loss, collector, and others reporting • Managing the approved budget of the Collection department and work to find opportunities to reduce costs and increase the service level • Prepare management information summaries and performance analysis of collection results. Show less • Report to CRO • Develop new collections channels, selection and implementation of new tools and digitization of processes and journeys • Ensure that internal governance and financial planning are administrated effectively • Responsible and supervise day-to-day Collections operations (in-house and third parties) • Creating effective Collections procedures, policies, and standards (SOP) • Work with the Collection Leaders and drive collection performance at the associate and… Show more • Report to CRO • Develop new collections channels, selection and implementation of new tools and digitization of processes and journeys • Ensure that internal governance and financial planning are administrated effectively • Responsible and supervise day-to-day Collections operations (in-house and third parties) • Creating effective Collections procedures, policies, and standards (SOP) • Work with the Collection Leaders and drive collection performance at the associate and frontline manager levels • Implement a structured process of continuous improvement and innovation to reduce delinquency and losses, reduce non-interest expense and increase productivity • Reduction of overlapping activities working in synergy with other operational areas of the company • Innovation and development of collection products • Develop, implement, and communicate daily and monthly dashboards, delinquency ratio, loss, collector, and others reporting • Managing the approved budget of the Collection department and work to find opportunities to reduce costs and increase the service level • Prepare management information summaries and performance analysis of collection results. Show less
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Qualicorp
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Brazil
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Insurance
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700 & Above Employee
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Customer Service, Loyalty & Retention and Collection Sr. Manager
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Jun 2021 - Jun 2022
A Brazil-based company primarily active in the healthcare insurance sector. The Company focuses on administrating and managing healthcare plans, including group health and dental insurance. Its activities are divided into two areas: Affinity and Corporate. • Report to COO • Responsible for managing internal team and the third part operation • Adoption and consistent implementation of best practices for managing customer experience, service, quality and efficiency • Management… Show more A Brazil-based company primarily active in the healthcare insurance sector. The Company focuses on administrating and managing healthcare plans, including group health and dental insurance. Its activities are divided into two areas: Affinity and Corporate. • Report to COO • Responsible for managing internal team and the third part operation • Adoption and consistent implementation of best practices for managing customer experience, service, quality and efficiency • Management the main area KPIs (Churn, NPS, FCR, AHT) • Diagnosis and construction of action plans for the consistent achievement of the goals and objectives of contact center operations • Design of corrective actions for weak processes and underperforming areas • Implementation of the COPC® VMO Management Model in internal operations and BPOs • Leadership of the collection structuring project focusing on reduce early debt and involuntary churn • Interface with support areas of WFM, Real Time, Quality and Training, Control and Management for latent demands of the operation • Mapping opportunities and developing action plans together with the strategy, marketing and product areas to reduce churn • Management of the VMO team Show less A Brazil-based company primarily active in the healthcare insurance sector. The Company focuses on administrating and managing healthcare plans, including group health and dental insurance. Its activities are divided into two areas: Affinity and Corporate. • Report to COO • Responsible for managing internal team and the third part operation • Adoption and consistent implementation of best practices for managing customer experience, service, quality and efficiency • Management… Show more A Brazil-based company primarily active in the healthcare insurance sector. The Company focuses on administrating and managing healthcare plans, including group health and dental insurance. Its activities are divided into two areas: Affinity and Corporate. • Report to COO • Responsible for managing internal team and the third part operation • Adoption and consistent implementation of best practices for managing customer experience, service, quality and efficiency • Management the main area KPIs (Churn, NPS, FCR, AHT) • Diagnosis and construction of action plans for the consistent achievement of the goals and objectives of contact center operations • Design of corrective actions for weak processes and underperforming areas • Implementation of the COPC® VMO Management Model in internal operations and BPOs • Leadership of the collection structuring project focusing on reduce early debt and involuntary churn • Interface with support areas of WFM, Real Time, Quality and Training, Control and Management for latent demands of the operation • Mapping opportunities and developing action plans together with the strategy, marketing and product areas to reduce churn • Management of the VMO team Show less
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ID Finance
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Spain
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Financial Services
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200 - 300 Employee
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Head of Collections & Customer Service
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Apr 2020 - Jun 2021
A data science, credit scoring and digital finance company that is servicing the massive structural consumer demand for credit unmet by incumbents in emerging markets. • Report to CEO, dotted line to Global Head of Collection • Responsible for managing debt collection agencies and the internal team • Review and approval collection policies • Planned activities, standardized operations, managed processes, negotiated contracts • Definition of KPI's of financial and operational… Show more A data science, credit scoring and digital finance company that is servicing the massive structural consumer demand for credit unmet by incumbents in emerging markets. • Report to CEO, dotted line to Global Head of Collection • Responsible for managing debt collection agencies and the internal team • Review and approval collection policies • Planned activities, standardized operations, managed processes, negotiated contracts • Definition of KPI's of financial and operational performance, and monitoring of results and financial goals • Created partnerships, maintained relationships, and manage external service providers • Preparation of presentations to CEO, founders and internal committees • Define and managed team, with 10 people (coordinators, specialists and analysts) Show less A data science, credit scoring and digital finance company that is servicing the massive structural consumer demand for credit unmet by incumbents in emerging markets. • Report to CEO, dotted line to Global Head of Collection • Responsible for managing debt collection agencies and the internal team • Review and approval collection policies • Planned activities, standardized operations, managed processes, negotiated contracts • Definition of KPI's of financial and operational… Show more A data science, credit scoring and digital finance company that is servicing the massive structural consumer demand for credit unmet by incumbents in emerging markets. • Report to CEO, dotted line to Global Head of Collection • Responsible for managing debt collection agencies and the internal team • Review and approval collection policies • Planned activities, standardized operations, managed processes, negotiated contracts • Definition of KPI's of financial and operational performance, and monitoring of results and financial goals • Created partnerships, maintained relationships, and manage external service providers • Preparation of presentations to CEO, founders and internal committees • Define and managed team, with 10 people (coordinators, specialists and analysts) Show less
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Kroton
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Brazil
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Higher Education
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700 & Above Employee
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Credit & Collection Sr. Manager
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Sep 2017 - Apr 2020
The largest private educational company in the world, has more than 2 million students, in 213 campuses and 726 poles divided into 11 educational brands located in all Brazilian states, with revenue from BRL 5.6 billion. * Report to Credit and Collection Director * Responsible for managing call centers, collection agencies, law offices, internet negociation portals, digital collections offices, operating in all delays, including active and receptive channels of communication and… Show more The largest private educational company in the world, has more than 2 million students, in 213 campuses and 726 poles divided into 11 educational brands located in all Brazilian states, with revenue from BRL 5.6 billion. * Report to Credit and Collection Director * Responsible for managing call centers, collection agencies, law offices, internet negociation portals, digital collections offices, operating in all delays, including active and receptive channels of communication and fixed and variable salaries, for B2C and B2B collection * Manage the outsourced colection operation with more than one thousand employees * Responsible for B2B credit analysis * Review and approval credit and collection policies * Collection of an average monthly portfolio of approximately BRL 3.5 billion, from active and inactive students (2 millions clients PF), about a hundred franchisee and more than 10 thousands clients (PJ), and government * Budget control (over BRL 50 million per year) * Planned activities, standardized operations, managed processes, negotiated contracts, created partnerships * Definition of KPI's of financial and operational performance, and monitoring of results and financial goals * Maintained relationships with service providers * Preparation of presentations to CFO and internal committees * Define and managed team, with 30 people (coordinators, specialists and analysts) Show less The largest private educational company in the world, has more than 2 million students, in 213 campuses and 726 poles divided into 11 educational brands located in all Brazilian states, with revenue from BRL 5.6 billion. * Report to Credit and Collection Director * Responsible for managing call centers, collection agencies, law offices, internet negociation portals, digital collections offices, operating in all delays, including active and receptive channels of communication and… Show more The largest private educational company in the world, has more than 2 million students, in 213 campuses and 726 poles divided into 11 educational brands located in all Brazilian states, with revenue from BRL 5.6 billion. * Report to Credit and Collection Director * Responsible for managing call centers, collection agencies, law offices, internet negociation portals, digital collections offices, operating in all delays, including active and receptive channels of communication and fixed and variable salaries, for B2C and B2B collection * Manage the outsourced colection operation with more than one thousand employees * Responsible for B2B credit analysis * Review and approval credit and collection policies * Collection of an average monthly portfolio of approximately BRL 3.5 billion, from active and inactive students (2 millions clients PF), about a hundred franchisee and more than 10 thousands clients (PJ), and government * Budget control (over BRL 50 million per year) * Planned activities, standardized operations, managed processes, negotiated contracts, created partnerships * Definition of KPI's of financial and operational performance, and monitoring of results and financial goals * Maintained relationships with service providers * Preparation of presentations to CFO and internal committees * Define and managed team, with 30 people (coordinators, specialists and analysts) Show less
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Financial Operations Manager - Credit & Collectin, Fraud and Billing (OTC)
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Oct 2014 - Sep 2017
An American multinational manufacturer and marketer of home appliances, whith an annual revenue of approximately $20 billion, 100,000 employees, and more than 70 manufacturing and technology research centers on the world. The company markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Gladiator GarageWorks, Inglis, Estate, Brastemp, Bauknecht, Indesit and Consul. * Reported to Senior Manager. * Responsible for Credit, Collections, Fraud and Billing of 200 thousands clients (PF and… Show more An American multinational manufacturer and marketer of home appliances, whith an annual revenue of approximately $20 billion, 100,000 employees, and more than 70 manufacturing and technology research centers on the world. The company markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Gladiator GarageWorks, Inglis, Estate, Brastemp, Bauknecht, Indesit and Consul. * Reported to Senior Manager. * Responsible for Credit, Collections, Fraud and Billing of 200 thousands clients (PF and PJ). * Review and approval of all credit and collection policies (for Individuals and Legal Entities) of BU New Profit Pool. * Monitoring of the loan portfolio aging and collection of overdue amounts. * Interface with credit bureaus, collection offices, call centers, prevention and detection of fraud companies, credit card processing and financial institutions. * Strategic management of the collection through automatic direct debit, credit card slips and bank deposits. * Responsible to act together teleshopping channels and ecommerce, preventing the fraud, chargeback reduction and increase in approval ratings (sales conversion). * Development and monitoring KPI's and control suppliers’ SLA's. * Budget control (over BRL 6 million per year) and monitoring of goals and results. * Preparation of presentations to senior management and internal committees. * Definition and specification for systems and tools' selection and implementation in conjunction with IT. * Define and managed team, with 6 people (coordinators, analysts and assistant). Show less An American multinational manufacturer and marketer of home appliances, whith an annual revenue of approximately $20 billion, 100,000 employees, and more than 70 manufacturing and technology research centers on the world. The company markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Gladiator GarageWorks, Inglis, Estate, Brastemp, Bauknecht, Indesit and Consul. * Reported to Senior Manager. * Responsible for Credit, Collections, Fraud and Billing of 200 thousands clients (PF and… Show more An American multinational manufacturer and marketer of home appliances, whith an annual revenue of approximately $20 billion, 100,000 employees, and more than 70 manufacturing and technology research centers on the world. The company markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Gladiator GarageWorks, Inglis, Estate, Brastemp, Bauknecht, Indesit and Consul. * Reported to Senior Manager. * Responsible for Credit, Collections, Fraud and Billing of 200 thousands clients (PF and PJ). * Review and approval of all credit and collection policies (for Individuals and Legal Entities) of BU New Profit Pool. * Monitoring of the loan portfolio aging and collection of overdue amounts. * Interface with credit bureaus, collection offices, call centers, prevention and detection of fraud companies, credit card processing and financial institutions. * Strategic management of the collection through automatic direct debit, credit card slips and bank deposits. * Responsible to act together teleshopping channels and ecommerce, preventing the fraud, chargeback reduction and increase in approval ratings (sales conversion). * Development and monitoring KPI's and control suppliers’ SLA's. * Budget control (over BRL 6 million per year) and monitoring of goals and results. * Preparation of presentations to senior management and internal committees. * Definition and specification for systems and tools' selection and implementation in conjunction with IT. * Define and managed team, with 6 people (coordinators, analysts and assistant). Show less
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GVT
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United States
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Defense and Space Manufacturing
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1 - 100 Employee
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Collection Coordinator
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Jul 2014 - Oct 2014
A Brazilian telecommunications company that offers services on landline telephone, broadband for both consumer and business, Pay TV and voice over IP with an average annual revenue of USD 2.0 billion in 2012 and 17.000 employees, over 7.8 million clients. * Reported to Senior Manager * Created and controlled budget (over BRL 25 million per year). * Planned activities, standardized operations, negotiated contracts, created partnerships. * Developed and managed collection… Show more A Brazilian telecommunications company that offers services on landline telephone, broadband for both consumer and business, Pay TV and voice over IP with an average annual revenue of USD 2.0 billion in 2012 and 17.000 employees, over 7.8 million clients. * Reported to Senior Manager * Created and controlled budget (over BRL 25 million per year). * Planned activities, standardized operations, negotiated contracts, created partnerships. * Developed and managed collection guidelines. * Managed processes. * Managed team. Main Accomplishments * Developed request for proposal (RFP) process for selection collection agencies. * Developed customer segmentation according to risk to target collection actions. Show less A Brazilian telecommunications company that offers services on landline telephone, broadband for both consumer and business, Pay TV and voice over IP with an average annual revenue of USD 2.0 billion in 2012 and 17.000 employees, over 7.8 million clients. * Reported to Senior Manager * Created and controlled budget (over BRL 25 million per year). * Planned activities, standardized operations, negotiated contracts, created partnerships. * Developed and managed collection… Show more A Brazilian telecommunications company that offers services on landline telephone, broadband for both consumer and business, Pay TV and voice over IP with an average annual revenue of USD 2.0 billion in 2012 and 17.000 employees, over 7.8 million clients. * Reported to Senior Manager * Created and controlled budget (over BRL 25 million per year). * Planned activities, standardized operations, negotiated contracts, created partnerships. * Developed and managed collection guidelines. * Managed processes. * Managed team. Main Accomplishments * Developed request for proposal (RFP) process for selection collection agencies. * Developed customer segmentation according to risk to target collection actions. Show less
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Lojas Quero-Quero S.A.
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Brazil
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Retail
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700 & Above Employee
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Collection Manager
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Jan 2012 - Mar 2014
Regional credit card company for the states of Rio Grande do Sul, Santa Catarina and Paraná with an average annual revenue of BRL 35.7 million in 2013 and 300 employees, over 2 million clients and issuing partnerships with financial institutions Paraná Banco and Via Certa and acquisition partnerships with Getnet and Banrisul. Considered one of the main regional credit card brands in the country. * Reported to General Manager. * Responsible for managing 7 phone collection agencies… Show more Regional credit card company for the states of Rio Grande do Sul, Santa Catarina and Paraná with an average annual revenue of BRL 35.7 million in 2013 and 300 employees, over 2 million clients and issuing partnerships with financial institutions Paraná Banco and Via Certa and acquisition partnerships with Getnet and Banrisul. Considered one of the main regional credit card brands in the country. * Reported to General Manager. * Responsible for managing 7 phone collection agencies, with an average of 105 employees, working with every type of late payment, active and receptive channels of communication and fixed and variable salaries. * Collected an average monthly portfolio of approximately BRL 233 million, BRL 159 million of which were over 180 days late, with an average monthly recovery rate of BRL 500,000 in up to 180 days and BRL 1.5 million after 181 late days. * Created and controlled budget (over BRL 5.5 million per year). * Planned activities, standardized operations, negotiated contracts, created partnerships. * Chose and maintained relationships with service providers. * Developed and managed billing guidelines, MIS and testing. * Managed processes. * Defined and monitored goals. * Managed team. Main Accomplishments * Improved collection performance through developing competition between agencies. * Worked with suppliers (external collection agencies). * Managed reimplementation of the Recupera collection system. * Project Manager for internal development of mobile application for collecting delinquent consumers. * Restructured internal collection done by stores in the Group's retail division. * Restructured collection department, vertically integrating sub-departments.
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Replenishment Manager
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May 2011 - Dec 2011
Large retail company that sells construction materials, furniture and electronics with a BRL 650 million revenue in 2011 and 212 stores in Rio Grande do Sul, Santa Catarina and Paraná. * Reported to Commercial Director. * Managed replenishment of the company's two Distribution Centers. * Planned and monitored activities for supplying the Distribution Centers. * Inventory control (over BRL 90 million per month with an average of 40,000 SKUs). * Oversaw SLAs with suppliers… Show more Large retail company that sells construction materials, furniture and electronics with a BRL 650 million revenue in 2011 and 212 stores in Rio Grande do Sul, Santa Catarina and Paraná. * Reported to Commercial Director. * Managed replenishment of the company's two Distribution Centers. * Planned and monitored activities for supplying the Distribution Centers. * Inventory control (over BRL 90 million per month with an average of 40,000 SKUs). * Oversaw SLAs with suppliers. * Administered department budget. * Developed and monitored KPIs. * Controlled purchasing budget (OTB - Open to Buy) for each product category (BRL 40 million monthly on average). * Managed team. Main Accomplishments * Reduced stock to avoid running out and increased stock turnover in the chain. * Managed implementation of WEB EDI and EDI. * Implemented a workflow that integrated Distribution Centers and Refilling and Tax departments. * Oversaw automation of purchasing process. * Planned for new store openings with stock standards and stock mix. * Standardized processes.
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Commercial Planning Trainee
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Jan 2010 - May 2011
* Reported to company President; * Drafted and analyzed reports on business processes; * Forecasted and planned stock purchases (40,000 SKUs); * Defined ABC classification of items sold by the chain; * Created and managed KPIs (Daily Performance, Evolution of Stock Mix, Price Consistency, Margins); * Worked on pricing control. Main Accomplishments * Improved budgeting process for purchasing by implementing OTB - Open to Buy for each product category; * Standardized… Show more * Reported to company President; * Drafted and analyzed reports on business processes; * Forecasted and planned stock purchases (40,000 SKUs); * Defined ABC classification of items sold by the chain; * Created and managed KPIs (Daily Performance, Evolution of Stock Mix, Price Consistency, Margins); * Worked on pricing control. Main Accomplishments * Improved budgeting process for purchasing by implementing OTB - Open to Buy for each product category; * Standardized stock mix through grouping together stores with similar locations and sales characteristics; * Increased advertising budget through implementing commercial agreements with main suppliers; * Increased sales margin through a discounts policies.
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Finance & Administration Manager
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Apr 2008 - Sep 2009
Small family-owned company in the road transportation industry with a BRL 6 million revenue in 2009. Operated nationally with 10 large trucks. * Reported to company President. * Managed accounts payable and accounts receivable. * Oversaw contracts. * Managed the fleet's financial performance. * Selected and negotiated price tables and supplier deadlines. * Maintained relationships with financial institutions. * Defined administrative framework for staff. Main… Show more Small family-owned company in the road transportation industry with a BRL 6 million revenue in 2009. Operated nationally with 10 large trucks. * Reported to company President. * Managed accounts payable and accounts receivable. * Oversaw contracts. * Managed the fleet's financial performance. * Selected and negotiated price tables and supplier deadlines. * Maintained relationships with financial institutions. * Defined administrative framework for staff. Main Accomplishments * Increased the fleet's time on the road through implementing an automatic toll payment system. * Reduced fraud issues through automating refueling. * Performed economic and financial viability studies (EVEF) to acquire a fleet and analyzed financial sources in order to extend lines of credit over BRL 4 million. * Managed implementation of Electronic Transportation (CT-e) and Special Electronic Receipts (CF-e) systems. * Supervised implementation of SIL Sistemas ERP system for cargo vehicle and transportation management. * Coordinated system integration with clients in order to receive requests through EDI. * Standardized processes. Show less Small family-owned company in the road transportation industry with a BRL 6 million revenue in 2009. Operated nationally with 10 large trucks. * Reported to company President. * Managed accounts payable and accounts receivable. * Oversaw contracts. * Managed the fleet's financial performance. * Selected and negotiated price tables and supplier deadlines. * Maintained relationships with financial institutions. * Defined administrative framework for staff. Main… Show more Small family-owned company in the road transportation industry with a BRL 6 million revenue in 2009. Operated nationally with 10 large trucks. * Reported to company President. * Managed accounts payable and accounts receivable. * Oversaw contracts. * Managed the fleet's financial performance. * Selected and negotiated price tables and supplier deadlines. * Maintained relationships with financial institutions. * Defined administrative framework for staff. Main Accomplishments * Increased the fleet's time on the road through implementing an automatic toll payment system. * Reduced fraud issues through automating refueling. * Performed economic and financial viability studies (EVEF) to acquire a fleet and analyzed financial sources in order to extend lines of credit over BRL 4 million. * Managed implementation of Electronic Transportation (CT-e) and Special Electronic Receipts (CF-e) systems. * Supervised implementation of SIL Sistemas ERP system for cargo vehicle and transportation management. * Coordinated system integration with clients in order to receive requests through EDI. * Standardized processes. Show less
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Deloitte Touche Tohmatsu
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1 - 100 Employee
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Auditing Assistant
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Jul 2005 - Jun 2006
Large multinational company in the Auditing, Consulting, Corporate Finance and Outsourcing sector with a BRL 30 billion global revenue and 190,000 employees. * Reported to Senior Account Auditor. * Audited financial and accounting statements using applicable standards and legislation. * Evaluated and validated internal controls, financial cycles and tests for transactions. * Conducted inventory. * Verified trade, tax and special books. Main… Show more Large multinational company in the Auditing, Consulting, Corporate Finance and Outsourcing sector with a BRL 30 billion global revenue and 190,000 employees. * Reported to Senior Account Auditor. * Audited financial and accounting statements using applicable standards and legislation. * Evaluated and validated internal controls, financial cycles and tests for transactions. * Conducted inventory. * Verified trade, tax and special books. Main Accomplishments * Coordinated inventory for the companies Petroflex Indústria e Comércio S.A., Avipal S.A. - Avicultura e Agropecuária e Suspensys Sistemas Automotivos Ltda. - Empresas Randon; * Organized processes for MWM International Motores. Show less Large multinational company in the Auditing, Consulting, Corporate Finance and Outsourcing sector with a BRL 30 billion global revenue and 190,000 employees. * Reported to Senior Account Auditor. * Audited financial and accounting statements using applicable standards and legislation. * Evaluated and validated internal controls, financial cycles and tests for transactions. * Conducted inventory. * Verified trade, tax and special books. Main… Show more Large multinational company in the Auditing, Consulting, Corporate Finance and Outsourcing sector with a BRL 30 billion global revenue and 190,000 employees. * Reported to Senior Account Auditor. * Audited financial and accounting statements using applicable standards and legislation. * Evaluated and validated internal controls, financial cycles and tests for transactions. * Conducted inventory. * Verified trade, tax and special books. Main Accomplishments * Coordinated inventory for the companies Petroflex Indústria e Comércio S.A., Avipal S.A. - Avicultura e Agropecuária e Suspensys Sistemas Automotivos Ltda. - Empresas Randon; * Organized processes for MWM International Motores. Show less
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Education
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2023 - 2024
FIA Business School
Postgraduate Degree, Pós-graduação em Economia Comportamental: Organizações, Mercado e Sociedade -
2012 - 2015
Fundação Getúlio Vargas
Master of Business Administration (MBA), Corporate Finance -
2010 - 2012
Fundação Getúlio Vargas
Postgraduate Degree, Business Administration -
2002 - 2009
Universidade Federal do Rio Grande do Sul
Bachelor's degree, Economics
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