Experience

City Facilities Management (MYS) Sdn. Bhd. (201501005050)

• Help Desk Supervisor



City Facilities Management (MYS) Sdn. Bhd. (201501005050)

• Malaysia
• Facilities Services
• 1 - 100 Employee

• Help Desk Representative

  • Oct 2018 - Present

  • Answering inbound calls from clients regarding their facility issue • Finding the right techinician with suitable skills to attend the job with KPI Response Time • Follow up job status and update client accordingly • Manage aging or pending tickets and ensure closed or escalated to correct team • Manage customer's expectation and ensure ticket not abandoned • Answering inbound calls from clients regarding their facility issue • Finding the right techinician with suitable skills to attend the job with KPI Response Time • Follow up job status and update client accordingly • Manage aging or pending tickets and ensure closed or escalated to correct team • Manage customer's expectation and ensure ticket not abandoned



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Team Lead

  • Jan 2016 - Oct 2018

  • Act as the initial client contact point for the engineer team • Triage and prioritize existing service tickets to ensure timely response by engineers • Plan engineer daily task • Handling and overseas CE movement and operational related • Manage aging or pending tickets and ensure closed or escalated to correct team • Manage customer's expectation and ensure ticket not abandoned • Act as the initial client contact point for the engineer team • Triage and prioritize existing service tickets to ensure timely response by engineers • Plan engineer daily task • Handling and overseas CE movement and operational related • Manage aging or pending tickets and ensure closed or escalated to correct team • Manage customer's expectation and ensure ticket not abandoned



Xerox Business Centre

• Retail Office Equipment
• 200 - 300 Employee

• Customer Service Representative

  • Jul 2015 - Dec 2015

  • Answering and resolving advanced product technical-support questions • Ensuring complete customer satisfaction with every interaction • Provide suggestions and options to the customer based on their needs • Provide solution that works best for each situation • Answering and resolving advanced product technical-support questions • Ensuring complete customer satisfaction with every interaction • Provide suggestions and options to the customer based on their needs • Provide solution that works best for each situation



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2015 - Jun 2015

  • Provide a professional, competent service assistance representative of P1s brand image • Responsible to attend to subscriber’s enquiries and complaints via customer service hotline • To follow a logical troubleshooting process to quickly identify the root cause of the problem • Create a positive customer experience by providing an efficient solution to customer issues • Provide a professional, competent service assistance representative of P1s brand image • Responsible to attend to subscriber’s enquiries and complaints via customer service hotline • To follow a logical troubleshooting process to quickly identify the root cause of the problem • Create a positive customer experience by providing an efficient solution to customer issues



Choo Choo Train Baby and Child Care Centre

• kota damansara

• Preschool Teacher

  • Jan 2014 - Jan 2015

  • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play • Attend to children's basic needs by feeding them, dressing them, and changing their diapers • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music and storytelling. • Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors and parents Show less



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Customer Service Representative

  • Aug 2012 - Jan 2014

  • Serving customer located in Singapore • Ensuring shipment to be collected and deliver as per the commitment time • Make sure products delivered to customer are in good condition • To ensure customer experience beyond their expectation. • Serving customer located in Singapore • Ensuring shipment to be collected and deliver as per the commitment time • Make sure products delivered to customer are in good condition • To ensure customer experience beyond their expectation.