Experience

Tom Howley Ltd - Exquisite Bespoke Kitchens

• United Kingdom
• Furniture
• 1 - 100 Employee

• Assistant Showroom Manager

  • Jun 2021 - Present

  Responsibilities the same as Sales Advisor, plus additional Senior duties as detailed;Swiftly and effectively handle customer disputes and objections to maintain maximum customer satisfaction.Manage the process of accounts payable by compiling spreadsheets for new orders and sign off orders during month end. Responsible for ordering consumables and catering. Carefully coordinate deliveries against inventory requirements, maintaining plentiful stock levels to meet customer demand. Responsible for part time employees, and the showroom when the Manager is absent Show less

• Sales Advisor

  • Jan 2020 - Jun 2021

  Managing enhancement of the shopping experience by completing thorough kitchen demonstrations and promoting the design service to secure a consultation with our in-house designers.Contribute to Tom Howley's success by providing exceptional service, leading to increased customer satisfaction.Outline product features and answer questions about cabinetry, lead times and other areas of customer interest.Maintain excellent standards of visual merchandise by keeping the kitchen displays clean and organised. Print kitchen plans and elevations, which are then mounted onto presentation boards ready for design consultations with clients.Manage the diaries of three Designers and schedule all consultations with prospective clients to gather ideas and promote design services.Answer all queries by phone, email and face to face.Manage the in-house client leads database by actioning requests for consultations, product information, brochure and Showroom visit requests. Show less



e-Quality Learning

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistive Technology Trainer

  • Jan 2019 - Present

  Providing tailored one to one assistive technology training to students in Higher Education that have physical disabilities, emotional and learning differences such as dyslexia, dyscalculia. When new students are assigned to me I complete a leaner assessment. This is a process designed to open up communication so that I can get to know the student and tailor the training according to their individual needs. Using video communications such as Zoom I am able to train the student on the software that has been allocated to them by the Disability Students Allowance. Throughout the weekly sessions I am able to coach ,mentor and support them during their studies which helps to give them the confidence to succeed in education and in the workplace. Show less



University of Gloucestershire

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student

  • Aug 2018 - Jun 2021

  Full Time Student Studying a Bachelor of Arts in Interior Design. Full Time Student Studying a Bachelor of Arts in Interior Design.



Bristol Grammar School

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Sales and Events Manager

  • Jan 2008 - Aug 2018

  Responsible for generating additional income for the School by renting the facilities to large groups of people for weddings, charity events, exams, language Schools and conferences. Dealing with all enquiries , gathering event requirements, room allocations, booking suppliers such as catering, decoration and security. Drafting of event timelines through face-to-face client meetings. Creating, planning and development of successful fundraising events for a number of charities and Wedding Fairs. Helped raise awareness of the services available at Bristol Grammar School by using social media platforms, such as Facebook, Instagram, Twitter and LinkedIn. Recruited, hired and trained new employees and volunteers, including monitoring and review of individual performance. Regularly updated the board, shareholders and the wider team on commercial progress. Tracked financial data and completed reports detailing profit and loss. Show less



Days Inn Hotels UK

• United Kingdom
• Hospitality
• 1 - 100 Employee

• General Manager

  • Nov 2006 - Nov 2008

  Responsible for hotel operation of 101 bedroom hotel , to include ; bar, restaurant, reception, conference suites and catering services. Handled day-to-day management of staff and hotel operations, while maintaining outstanding levels of customer service. Managed profit and loss reporting, ensuring revenue, costs and data records were used to seek areas for growth and development. Managed hotel forecasts and budgets, developing achievable targets and strategic goals. Ensured health and safety standards were consistently adhered to for optimised staff wellbeing and continued compliance with company regulations. Hired and mentored all new employees while also demonstrating the best methods for serving clients and guests. Show less