Experience

Surgenor Automotive Group

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Appointment Scheduler

  • Oct 2018 - Present



ACT Conferencing, a PGi Company

• Ottawa, Canada Area

• Assistant Team Lead / Elite Reservationist / Conference Coordinator

  • Nov 2007 - Present

  Oversee and manage conference calls, replays, transcription services, voice captures, uploading and editing Assign daily tasks to reservationists and operators; plan for next-day schedules Ensure team responds to calls and requests quickly and efficiently Manage highly confidential client information Troubleshoot and solve any problems as they may arise Prepare spreadsheets of client company information; update Utilization Reports and PBX Reports Provide quality customer service Requires detailed knowledge of all ACT audio conferencing technical operations Show less



Ambassador Dearie Hvac

• Canada
• Construction
• 1 - 100 Employee

• Appointment Scheduler

  • May 2016 - Jun 2017

  Provide customer service to residential and construction client • Efficiently route technicians, accounting for skill level • Maintain accurate information regarding customer requirements and update computer systems to reflect changes • Manage schedule changes and communicate to customers and technicians in a timely manner Provide customer service to residential and construction client • Efficiently route technicians, accounting for skill level • Maintain accurate information regarding customer requirements and update computer systems to reflect changes • Manage schedule changes and communicate to customers and technicians in a timely manner



SUZY SHIER

• Ottawa, Canada Area

• Team Lead

  • Sep 2006 - Nov 2007

  Plan, direct and evaluate daily operations Manage staff, prepare weekly schedule, assign duties Work with management to achieve sales targets Oversee visual merchandising and cleaning Assist clients with purchases Arrange for shipping and receiving Prepare deposits and daily reports Plan, direct and evaluate daily operations Manage staff, prepare weekly schedule, assign duties Work with management to achieve sales targets Oversee visual merchandising and cleaning Assist clients with purchases Arrange for shipping and receiving Prepare deposits and daily reports



Canadian Tire Corporation

• Canada
• Retail
• 700 & Above Employee

• Cashier Supervisor

  • Apr 2006 - Sep 2006

  Supervised sales staff and cashiers Prepared staff schedules and assigned duties Reviewed cashiers’ deposits and paperwork Authorized return of merchandise Resolved customer complaints and issues Alerted management to security problems Prepared reports on sales volumes Supervised sales staff and cashiers Prepared staff schedules and assigned duties Reviewed cashiers’ deposits and paperwork Authorized return of merchandise Resolved customer complaints and issues Alerted management to security problems Prepared reports on sales volumes



Canadian Tire Corporation

• Canada
• Retail
• 700 & Above Employee

• Customer Service Cashier

  • Jun 2002 - Sep 2005

  Oversaw all aspects of the front end including line ups and cashier productivity Planned and coordinated cashier breaks to minimize line ups Welcomed customers and direct them to product location or to assistance Answered customer inquiries in a courteous manner Processed returns and exchanges using the computerized return system Followed established policies and procedures on returns and rain checks Alerted management to security problems Oversaw all aspects of the front end including line ups and cashier productivity Planned and coordinated cashier breaks to minimize line ups Welcomed customers and direct them to product location or to assistance Answered customer inquiries in a courteous manner Processed returns and exchanges using the computerized return system Followed established policies and procedures on returns and rain checks Alerted management to security problems