Experience

Devoted Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Manager, Integrations, Technology Org

  • Aug 2022 - Present

• Senior Product Manager

  • Jun 2021 - Aug 2022

  Waltham, Massachusetts, United States Clinical Provider & Facility Platform



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Senior Product Manager, Digital Product Management & Strategy

  • Oct 2020 - Jun 2021

  Burlington, Massachusetts, United States - Own Consumer Identity and Access Management (CIAM) capability utilizing OIDC standards with a potential reach to over 60M CVS Health digital customers. - Released CIAM capabilities into production for multiple chronic condition management applications (Wellbeing, Kidney Condition Management, and Diabetes). - In collaboration with Global Security, execute on the strategy for Next Generation Authentication solutions including biometric authentication and decentralized identity. -… Show more - Own Consumer Identity and Access Management (CIAM) capability utilizing OIDC standards with a potential reach to over 60M CVS Health digital customers. - Released CIAM capabilities into production for multiple chronic condition management applications (Wellbeing, Kidney Condition Management, and Diabetes). - In collaboration with Global Security, execute on the strategy for Next Generation Authentication solutions including biometric authentication and decentralized identity. - Collaborate with senior leadership, architecture and User Experience (UX) groups on developing One CVS Account vision and strategy. - Lead 3rd party vendor evaluations to enhance Platform capabilities making “build or buy” decisions. - Oversee work of multiple scrum teams; Coach Technical Product Owners on creating and prioritizing user stories in backlog. - Execute Product Backlog utilizing Scaled Agile Framework.

• Product Manager, Digital Product Management & Strategy

  • Mar 2019 - Oct 2020

  Burlington, Massachusetts



athenahealth

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager, Integration Services

  • Jul 2018 - Mar 2019

  Watertown, Massachusetts - Managed a team of five Technical Project Managers - Oversaw alpha/beta interface products release adoption across clients and vendors. - Provided product subject matter expertise and leadership for over 50 Interface Offerings across collector, clinical, and communicator products. - Wrote business proposals and define ROIs for new product features to influence product maps and strategy. - Worked within scrum team of product managers, engineers, and UX Designers to develop an… Show more - Managed a team of five Technical Project Managers - Oversaw alpha/beta interface products release adoption across clients and vendors. - Provided product subject matter expertise and leadership for over 50 Interface Offerings across collector, clinical, and communicator products. - Wrote business proposals and define ROIs for new product features to influence product maps and strategy. - Worked within scrum team of product managers, engineers, and UX Designers to develop an internal interface builder tool to reduce interface cost. YTD goal exceeded by 31%. - Participated in athenahealth Bottoms Up Planning (BURP) to understand, assess, and critique the proposed product architecture. - Analyzed and proposed needed velocity for scrum team to meet sprint goals.

• Manager, Integration Services

  • Nov 2016 - Jul 2018

  Watertown, MA - Managed and coached 12 Business Analysts, promoting a culture of continuous improvement. - Led the release of Clinical Document AutoLabeling functionality and saved over 20,000 working hours and $480,000 for athenahealth clients. - Wrote Release Notes for developed features. - Led cross-functional initiatives to enhance functionality and efficiency of existing interfaces, platform capabilities, internal tools, and internal processes. - Developed, analyzed, and monitored key… Show more - Managed and coached 12 Business Analysts, promoting a culture of continuous improvement. - Led the release of Clinical Document AutoLabeling functionality and saved over 20,000 working hours and $480,000 for athenahealth clients. - Wrote Release Notes for developed features. - Led cross-functional initiatives to enhance functionality and efficiency of existing interfaces, platform capabilities, internal tools, and internal processes. - Developed, analyzed, and monitored key performance metrics using Excel and SQL.

• Team Lead, Senior Associate, Integration Services

  • Jul 2015 - Nov 2016

  Watertown, MA - Led a Business Analysis team. - Implemented Agile methodology into day-to-day team’s operations. - Managed all technical and clients’ escalations for direct reports and scrum members. - Played the role of Scrum master on clinical HL7 team. - Became a subject matter expert in all HL7-based interoperability offerings. - Consulted clients and vendors on the API solutions. - Produced interface cost analysis, proposed, and oversaw the offshoring phase of interface delivery (over… Show more - Led a Business Analysis team. - Implemented Agile methodology into day-to-day team’s operations. - Managed all technical and clients’ escalations for direct reports and scrum members. - Played the role of Scrum master on clinical HL7 team. - Became a subject matter expert in all HL7-based interoperability offerings. - Consulted clients and vendors on the API solutions. - Produced interface cost analysis, proposed, and oversaw the offshoring phase of interface delivery (over 100 employees in India).

• Associate, Integration Services

  • Sep 2012 - Jul 2015

  Watertown, ma • Coordinated with client side IT staff to assist in deploying SSH and VPN connections from athenahealth data center to client network using HL7 • Served as a liaison between engineers, clients and vendors in implementation of HL7 integrations • Assisted clients in defining scope of project by leveraging deep understanding of athenaNet engine • Provided End User client training of interface operation • Analyzed and resolved exceptions in transaction workflows by utilizing reports… Show more • Coordinated with client side IT staff to assist in deploying SSH and VPN connections from athenahealth data center to client network using HL7 • Served as a liaison between engineers, clients and vendors in implementation of HL7 integrations • Assisted clients in defining scope of project by leveraging deep understanding of athenaNet engine • Provided End User client training of interface operation • Analyzed and resolved exceptions in transaction workflows by utilizing reports and writing SQL queries for data collection • Remotely led a team of five analysts at the Chennai location



Silverlink Communications, LLC, is now Welltok, Inc.

• Wellness and Fitness Services
• 1 - 100 Employee

• Senior Analyst

  • Jul 2011 - Sep 2012

  burlington, ma • Manage multiple complex client implementations • Responsible for client communication, requirements gathering, design and implementation of communication programs (phone, mail, web, data, text) using Silverlink homegrown technology • Participate in product development and enhancement reviews and recommend changes for quality, productivity and scalability improvements • Provide 24 hours client support • Managed team of 4 people in professional service operation team in the… Show more • Manage multiple complex client implementations • Responsible for client communication, requirements gathering, design and implementation of communication programs (phone, mail, web, data, text) using Silverlink homegrown technology • Participate in product development and enhancement reviews and recommend changes for quality, productivity and scalability improvements • Provide 24 hours client support • Managed team of 4 people in professional service operation team in the absence of the team manager; • Train new hires on the standard operating procedure and company processes

• Business Analyst

  • Oct 2009 - Jul 2011

  Burlington, MA • Elicit requirements, create and design specifications for Data Transformation, Custom Reporting, and Standard Operating Procedures • Lead liaison between service delivery team and engineering team in development of Silverlink technology & solutions • Conducted VUI design usability study to identify member experience improvements in design, voice and language • Initiate and manages internal quality program in conjunction with Enterprise Production Services for campaigns, call… Show more • Elicit requirements, create and design specifications for Data Transformation, Custom Reporting, and Standard Operating Procedures • Lead liaison between service delivery team and engineering team in development of Silverlink technology & solutions • Conducted VUI design usability study to identify member experience improvements in design, voice and language • Initiate and manages internal quality program in conjunction with Enterprise Production Services for campaigns, call programs, data integration, and reportingCreate and design communication programs using Silverlink’s proprietary software tools • Transform and manage customer data processes, using Excel, ETL(Extract Transform and Load) and CRM (Surado)



Polad, Russia

• Occupational and Health Safety Manager

  • Sep 2006 - Jul 2008

  • Conducted internal audits to ensure compliance with all safety laws and regulations and identified and corrected potential issues • Trained workers concerning safety laws and regulations, use of safety equipment, etc • Conducted weekly meetings with company’s managers to ensure compliance with health standards • Assisted Executive Managers in devising and implementing safety and health program according with safety law



AVTOVAZ

• Russian Federation
• Automotive
• 700 & Above Employee

• Administrative Assistant

  • Jun 2005 - Aug 2006

  Prepared documents using Microsoft Office (Word, Excel, and PowerPoint). Used general office equipment (PC, Fax and Copier). Managed and improved document approval process and flow through increased communication Answered phones and handled customer inquiries. Worked independently while multitasking and meeting multiple deliverables. Series of science articles in the Russian collected books