Nadia Stewart
Patient Care Coordinator/ Office Manager at Rise Prosthetics and Orthotics- Claim this Profile
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Bio
Jenn Haston ~🎤Speaker. Facilitator. Leader
I have had the pleasure of a long time collaboration with Nadia Stewart. I was part of the leadership team for Customer Service, and I am always so deeply impressed with Nadia's work ethic and sense of fairness. As part of the reviews team, she has to make very difficult calls daily and she always has clear logic and rationality and a unflagging enthusiasm about rolling up her sleeves and getting the job done. I worked with her for over 8 years at HomeAway and was always astounded at her ability to get things done not only on time, but always with a smile, and never too busy to take the time to explain a policy to one of my agents or to better build their toolbox. She is a wonderful example of someone I would hire to work for me. She would be tremendous asset to any organization. I recommend her without reservation.
Jenn Haston ~🎤Speaker. Facilitator. Leader
I have had the pleasure of a long time collaboration with Nadia Stewart. I was part of the leadership team for Customer Service, and I am always so deeply impressed with Nadia's work ethic and sense of fairness. As part of the reviews team, she has to make very difficult calls daily and she always has clear logic and rationality and a unflagging enthusiasm about rolling up her sleeves and getting the job done. I worked with her for over 8 years at HomeAway and was always astounded at her ability to get things done not only on time, but always with a smile, and never too busy to take the time to explain a policy to one of my agents or to better build their toolbox. She is a wonderful example of someone I would hire to work for me. She would be tremendous asset to any organization. I recommend her without reservation.
Jenn Haston ~🎤Speaker. Facilitator. Leader
I have had the pleasure of a long time collaboration with Nadia Stewart. I was part of the leadership team for Customer Service, and I am always so deeply impressed with Nadia's work ethic and sense of fairness. As part of the reviews team, she has to make very difficult calls daily and she always has clear logic and rationality and a unflagging enthusiasm about rolling up her sleeves and getting the job done. I worked with her for over 8 years at HomeAway and was always astounded at her ability to get things done not only on time, but always with a smile, and never too busy to take the time to explain a policy to one of my agents or to better build their toolbox. She is a wonderful example of someone I would hire to work for me. She would be tremendous asset to any organization. I recommend her without reservation.
Jenn Haston ~🎤Speaker. Facilitator. Leader
I have had the pleasure of a long time collaboration with Nadia Stewart. I was part of the leadership team for Customer Service, and I am always so deeply impressed with Nadia's work ethic and sense of fairness. As part of the reviews team, she has to make very difficult calls daily and she always has clear logic and rationality and a unflagging enthusiasm about rolling up her sleeves and getting the job done. I worked with her for over 8 years at HomeAway and was always astounded at her ability to get things done not only on time, but always with a smile, and never too busy to take the time to explain a policy to one of my agents or to better build their toolbox. She is a wonderful example of someone I would hire to work for me. She would be tremendous asset to any organization. I recommend her without reservation.
Credentials
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Coaching Skills for Leaders and Managers
Lynda.comNov, 2018- Nov, 2024 -
How to Present and Stay on Point
Lynda.comNov, 2018- Nov, 2024 -
Managing Stress for Positive Change
Lynda.comNov, 2018- Nov, 2024
Experience
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Rise Prosthetics + Orthotics
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Patient Care Coordinator/ Office Manager
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Nov 2020 - Present
First point of contact for patients Check patients in and out Run Insurance Verification and Financial Responsibility for each patient Submit paperwork to a different team for insurance approval Schedule patients for appointments Answer the phones at our busiest office Input referrals for the different devices and different clinicians Make sure that all schedules are updated and accurate for 5 clinicians In charge of ordering supplies and scrubs for the office as well as other miscellaneous items Manage 5 clinicians on a daily basis Bill reconciliation and processing payments for patients Training new administrative staff Show less
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HomeAway
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United States
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Internet Publishing
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700 & Above Employee
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Customer Service Representative Level 3
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Nov 2009 - Jun 2020
• Edited listings for compliance with our guidelines before they were made live on the site • Was the number one producer on our team • Switched over to the review platform after 6 months • Moderated reviews stars for our three main brands VRBO, HomeAway, and VacationRentals.com • Answer emails from owners and travelers regarding reviews • Handled escalated cases when necessary • Acted as a liaison between the phone team and the reviews team • Was responsible for knowing policy and guidelines regarding reviews • Ranked 2nd in the world for Customer Support for the month of July 2013 • Trained 10 team members on Reviews and how to handle cases • Helped with aligning all guidelines for reviews to be used globally • Heavy Customer Support via email using SalesForce • Subject Matter Expert and point of contact for my team regarding reviews • Developed a new idea and presented it to 200 people across the company. The idea was implemented and led to a better experience for our owners and travelers. • Worked Billing cases for owners and travelers looking for their refunds Show less
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Jackson
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United States
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Financial Services
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700 & Above Employee
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Sales Administrative Assistant
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Oct 2007 - Dec 2008
Supported the Divisional Vice President of a distribution channel Supported 15 External Wholesalers Ran weekly and monthly reports in Excel, Access, Salesforce.com, and Jackson’s custom financial program Was responsible for creating and approving expense reports in Concur Worked with highly sensitive financial information Put together Due Diligence meetings for our bank reps including transportation, catering, and hotel accommodations Worked closely with the other divisions and distribution channels in Jackson Booked travel using Orbitz and added trips to Outlook Show less
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Education
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2000 - 2004
Metropolitan State University of Denver
BS, Marketing -
1994 - 1998
Overland High School
Community
