Experience

ALI BIN ALI

• Qatar
• Retail
• 700 & Above Employee

• Division Manager (Salon and Spa)

  • Apr 2019 - Present

  Co-managed salon and spa pre-opening and opening. Manage, train and inspire 19 staff, including Massage Therapists, Spa Attendants, Beauticians, and Hairdressers. Share a passion for beauty and skincare while delivering memorable customer journeys in support of business development. Key achievements: * Introduced robust cost-controls in line with company budgets while participating in monthly Finance team reviews. * Championed expert knowledge of treatments to ensure compliance with current legislation and internal standards. * Maintained spa and treatment standards and implemented corrective action / training where required. * Monitored and reported on service and product margin analysis to ensure profitability. * Curated and executed marketing plans and managed promotions to increase sales. * Fostered strong employee relations and sensitively resolved arising concerns. * Defined and implemented standard operational procedures and policies. Show less



Self-employed

• Real Estate
• 1 - 100 Employee

• Consultant (Salon and Spa)

  • Aug 2018 - Mar 2019

  Provided strategic support to a Qatar-based salon and spa. Provided strategic support to a Qatar-based salon and spa.



JOELLE GROUP

• United Arab Emirates
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Salon and Spa Director

  • Feb 2013 - May 2018

  Reported to CEO while overseeing management of two branches, including 28 staff while monitoring and minimising expenditure and overseeing procurement in line with company budgets. * Coordinated recruitment and selection of staff, including Hairdresser, Nail Technician, and Spa Therapist while monitoring and reporting on performance. * Grew product brand awareness through creative and high-impact displays. * Embedded and upheld exceptional levels of cleanliness and housekeeping. * Coordinated retail product research, product selection and purchasing. Key achievements: * Championed client retention and new business acquisition having devised innovative promotions, including gifting initiatives. * Maximised competitiveness and drove revenue growth by proactively identifying and securing new products and services. * Promoted salon and spa service / product awareness having provided creative input into marketing and advertising collateral. * Named one of the top-three Salon Managers selling Kérastase (professional hair-care products) in Qatar. * Reduced staff attrition via effective recruitment, onboarding, leadership, empowerment, and motivation. * Improved team performance having introduced and managed training programs Show less



AL Emadi Enterprises.

• Qatar
• Real Estate
• 100 - 200 Employee

• Marketing Executive

  • Sep 2010 - Jan 2013

  Negotiated the letting of property while instilling a culture of customer service excellence – cultivate strong relationships with applicants and vendors. Marketed and promoted properties; arranged and conducted property viewings while consulting with clients to disseminate their requirements: * Progressed all aspects of lettings process, actively generated new business and delivered target-based results in a highly competitive arena. * Called upon people management and communication skills to update vendors on market developments. * Delivered letters to vendors and landlords (including market appraisals, inventories, and contracts). Show less



MAGRABi

• United Arab Emirates
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Store Manager

  • Feb 2008 - Aug 2010

  Led, motivated, and provided strategic direction to 9 staff while upholding impressive customer service standards. * Demonstrated a positive response to pressure in an often fast-paced working environment. * Informed strategic decisions having prepared and presented store performance reports. * Embedded high-impact operational, visual and customer service frameworks. * Sympathetically managed unhappy customers in line with service standards. Led, motivated, and provided strategic direction to 9 staff while upholding impressive customer service standards. * Demonstrated a positive response to pressure in an often fast-paced working environment. * Informed strategic decisions having prepared and presented store performance reports. * Embedded high-impact operational, visual and customer service frameworks. * Sympathetically managed unhappy customers in line with service standards.



Debenhams

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Manager

  • Nov 2006 - Sep 2008

  Cemented an appreciation as to the importance of first-class customer service, alongside energy, drive and enthusiasm. * Identified and implemented improvements to internal efficiency and the customer experience. * Drove sales through contributions to visual merchandising and product promotion. * Tactfully and diplomatically resolved concerns and complaints. Cemented an appreciation as to the importance of first-class customer service, alongside energy, drive and enthusiasm. * Identified and implemented improvements to internal efficiency and the customer experience. * Drove sales through contributions to visual merchandising and product promotion. * Tactfully and diplomatically resolved concerns and complaints.