Sr. JDS Project Coordinator

• Feb 2022 - Present

Service Project Coordinator

• Jun 2017 - Apr 2022

• Support 25 technicians in day-to-day activities maximizing scheduling routes and improving customer satisfaction• Provide inventory control support ensuring safety stock levels of all high-volume usage parts• Effectively provide on-time and in-full customer relations working with an average of 30 customers per day• Financial support to provide P&L services optimizing revenue-stream • Support 25 technicians in day-to-day activities maximizing scheduling routes and improving customer satisfaction• Provide inventory control support ensuring safety stock levels of all high-volume usage parts• Effectively provide on-time and in-full customer relations working with an average of 30 customers per day• Financial support to provide P&L services optimizing revenue-stream

Service Project Coordinator

• Apr 2017 - Jun 2017

• Assign and dispatch technicians to facilitate customer satisfaction• Integration of jobs in Mastermind to enhance company customer base• Bill jobs completed by the technicians to increase company revenue• Create requisitions and purchase orders to ensure that sub-contractors are paid in NET30• Managed documentations to ensure safety of customer documents. • Assign and dispatch technicians to facilitate customer satisfaction• Integration of jobs in Mastermind to enhance company customer base• Bill jobs completed by the technicians to increase company revenue• Create requisitions and purchase orders to ensure that sub-contractors are paid in NET30• Managed documentations to ensure safety of customer documents.

Office Manager

• Jun 2015 - Nov 2016

• Managed day to day project• Managed preventive maintenance and scheduling for leased vehicles• Established sale KPI for sales, maintenance, and quality departments• Provided financial support and balancing to increase profit and mitigate losses • Managed day to day project• Managed preventive maintenance and scheduling for leased vehicles• Established sale KPI for sales, maintenance, and quality departments• Provided financial support and balancing to increase profit and mitigate losses

Sales Representative

• Jul 2014 - Mar 2015

I loved this because I could work for them even when I was in Ghana. I could still recommend products to potential clients.• Solicited sales of new products• Recommended improvements in products to customers to maximize satisfaction.• Communicated effectively with customers to improve customer retention • Exceeded quota provided to meet team goal I loved this because I could work for them even when I was in Ghana. I could still recommend products to potential clients.• Solicited sales of new products• Recommended improvements in products to customers to maximize satisfaction.• Communicated effectively with customers to improve customer retention • Exceeded quota provided to meet team goal

Administrative Assistant

• Jul 2013 - Oct 2013

I enjoyed this extended summer job. These are a few things I did whiles there;• Referred unresolved customer grievances to designated departments for further investigation• Composed, typed and proof read documents to identify errors• Established priorities, and meet deadlines• Maintained records of customer interactions, transactions, inquiries, complaints, comments and resolutions. I enjoyed this extended summer job. These are a few things I did whiles there;• Referred unresolved customer grievances to designated departments for further investigation• Composed, typed and proof read documents to identify errors• Established priorities, and meet deadlines• Maintained records of customer interactions, transactions, inquiries, complaints, comments and resolutions.

Intern

• Jun 2012 - Sep 2012

Fun summer job. The following are things I did whiles working there;• Provided quality customer service in order to make customers feel welcome by way of greeting and involving them in short conversations • Adhered to customer service training• Assisted customers to complete forms while onsite at bank• Introduced customers to new services offered by the bank• Communicated via telephone to customers in order to update them about their accounts Fun summer job. The following are things I did whiles working there;• Provided quality customer service in order to make customers feel welcome by way of greeting and involving them in short conversations • Adhered to customer service training• Assisted customers to complete forms while onsite at bank• Introduced customers to new services offered by the bank• Communicated via telephone to customers in order to update them about their accounts