nadia sganzerla

Administrativo at Media Interactiva
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Contact Information
Location
Greater Sevilla Metropolitan Area, ES
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Professional working proficiency
  • Francese Limited working proficiency
  • Spagnolo Professional working proficiency

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Experience

    • Honduras
    • Advertising Services
    • 1 - 100 Employee
    • Administrativo
      • Oct 2018 - Present
    • Spain
    • Spectator Sports
    • 1 - 100 Employee
    • Admin & Customer service
      • Jan 2016 - Oct 2018

      - Customer services – primarily face-to-face and via telephone - Checking in process; paperwork and “meet and greet” style - Processing payments - Resolving issues and complaints - Data entry on company system (excel style program) - Maintaining statistics via databases. - Dealing with customer enquiries via telephone and email and ensuring all bookings are recorded and maintained. - Participating with the shop inventory, ordering and presentation - Scope to develop processes of office to improve efficiency and the work environment Show less

    • Back Office Employee
      • Oct 2014 - Oct 2015

      - Brand development , - Management activities of the organization: answer telephone and emails, planning tandem activity and scheduling skydive events- Front Office and manifest during the weekends- Video editing

    • Receptionist
      • Jul 2014 - Sep 2014

      - answering visitor inquiries about the company- directing customers to appropriate contacts- answering incoming calls- arranging appointments for customers to jump out from a plane with a tandem pilot or to do the skydiving course

    • Italy
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Medical Laboratory Technician
      • May 2012 - Apr 2015

      - Acceptance of blood samples - Entering patient data and document storage - Execution of ELISA for the analysis of human food intolerances - R&D for the development of a food intolerance ELISA analysis KIT (VYTA) in the veterinary field : http://www.4vyta.com - Sowing ELISA plate - Execution of an ELISA test for the analysis of pharmaceutical residues in different matrices - Acceptance of blood samples - Entering patient data and document storage - Execution of ELISA for the analysis of human food intolerances - R&D for the development of a food intolerance ELISA analysis KIT (VYTA) in the veterinary field : http://www.4vyta.com - Sowing ELISA plate - Execution of an ELISA test for the analysis of pharmaceutical residues in different matrices

    • United States
    • Restaurants
    • Shop Assistant
      • Dec 2013 - Jun 2014

      - Greeting and serving ice cream customers - Preparation of cups, waffle cones and ice-cream cakes - Preparation of cookies, cakes and gaufres - Other duties as assigned by Supervisor - Drawing up of manual of self-control HACCP - Greeting and serving ice cream customers - Preparation of cups, waffle cones and ice-cream cakes - Preparation of cookies, cakes and gaufres - Other duties as assigned by Supervisor - Drawing up of manual of self-control HACCP

    • Bartender
      • Jul 2010 - Sep 2011

      - Preparation of cocktails - Preparation of cocktails

    • Bartender
      • Jan 2007 - Jun 2009

      - Preparation of cocktails - Preparation of cocktails

    • Machinery Manufacturing
    • 1 - 100 Employee
    • Store Assistant
      • 2004 - 2007

      - Sell ​​admission tickets to the museum - Store assistant - Point information and customer service - Sell ​​admission tickets to the museum - Store assistant - Point information and customer service

Education

  • IFOA (Training center and services of Italian Chambers of Commerce)
    Certificate of Technical Control Food Quality, Tecnologia/tecnico del controllo qualità
    2012 - 2012
  • Università degli Studi di Modena e Reggio Emilia
    Master's degree in Medical-Pharmaceutical Biotechnology, Pharmaceutical Biotechnology
    2009 - 2011
  • Università degli Studi di Modena e Reggio Emilia
    Bachelor's degree in Biotechnology, Pharmaceutical Biotechnology
    2004 - 2009

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