Nadia Marinaro
Team Leader Business Travel at UVET American Express Global Business Travel- Claim this Profile
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Bio
Experience
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Uvet | American Express Global Business Travel
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Italy
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Travel Arrangements
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200 - 300 Employee
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Team Leader Business Travel
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Jun 2006 - Present
Supervision, consulting, support and performance management of the staff: Increase of staff efficiency through individual mentoring programs and refresher courses. Feedback to the team and care of the KPIs of the individual members of the group.Organization of the teams: Organization and care of work shifts on a weekly or monthly basis and assignment of related duties including any review of staff work performance.Performance Management: Talent development and updating through organization of courses ad hoc organized with the aim of supporting all company operations.Scheduling of tasks to be performed: Proactive collaboration with colleagues and superiors for a better efficiency of working times.Relations with client companies: Management of requests for particular support, for relations with third party suppliers, in the event of particular critical issues and in the management of complaints. Understanding of the real needs of the customer in order to identify the fastest and most efficient solutions, guaranteeing an excellent service for offering a satisfactory experience in compliance with specific guidelines.Relations with the all departments of the company: Relations with administration department, commercial office, technical and IT department and general services acting as an intermediary with the staff. Show less
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Senior Business Travel Consultant
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Apr 2006 - Jun 2006
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CISALPINA TOURS SPA
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Italy
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Leisure, Travel & Tourism
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200 - 300 Employee
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Travel Counsellor
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Jan 2004 - Apr 2006
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Senior Business Travel Consultant
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Jan 2004 - Apr 2006
Advice to customers on requested itineraries and proposal of alternatives in compliance with company policy; drafting of travel proposals differentiated in different price variations and routes and relative preparation of the final estimate.Advice to clients in case of visa requests and other travel documentation including travel insurance, accurate information of security issues and protocols to follow for clients traveling to risk areas.Booking of stays, flights and transport in Italy and abroad using specific software (Amadeus and Sipax).Prompt intervention in case of problems and resolution of any problems related to travel arrangements. Show less
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Alitalia Società Aerea Italiana S.p.A.
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Italy
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Airlines and Aviation
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700 & Above Employee
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Airline Employee
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Dec 2000 - Jan 2004
Assistance to passengers during check-in and boarding of flights, preparation for and upon conclusion of a flight which includes both customer service and ramp service functions. Verification of identity documents and passenger visas. Information about travel itinerary and passenger orientation at the airport. Welcoming passengers, providing information, safety care and comfort of passengers including checking in baggage, assisting disabled passengers or those with small children, confirming reservations and selling tickets. Compliance of specific guidelines to ensure land and take off on time, that all boarding cards are issued correctly and that bags are security checked and then loaded on to the right aircraft. Management of front office and back office activities, management of complaints and problem solving. Show less
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Education
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EUROPEAN UNIVERSITY INSTITUTE FOR TOURISM
Higher National Diploma, Gestione dei servizi di viaggio e turismo -
Istituto tecnico per il Turismo
High School Diploma, Operazioni di marketing per il turismo e i servizi di viaggio -
Bristow School of English of Dublin
Course, Language stay -
Farrington School of London
Course, Language Stay -
degree course