Principal Consultant

• Aug 2022 - Present

Client - AEMO Responsible for implementing a new project and program management(PPM) software which targets to standardise company wide project reporting and provide analytics for strategic business decisions at the board level. Client challenge - to meet executive KPI and save on license renewal costs for the old system. The deployment and embedment needed to be completed within 6mths to prevent the license renewal cost of the old system. Achievements: • Used Agile principles and JIRA to develop 6mth roadmap and detailed schedule and executed the plan to migrate 169 projects to the new system, totalling over $174M in capex actuals YTD. • Training instructor for project managers, project analysts, and program directors on using the new system and project management methodologies. • Developed and executed change management strategies to optimise delivery and utilisation of the new system, including training the Change Champions. • Completed the implementation and migrated all projects off the old system within 6mths and within budget. Show less

ICT Program Director

• Jan 2016 - Jul 2022

Client: Large Telco Role: Program Director Responsible for the complex revenue application upgrade and migration to the cloud while concurrently establishing and developing new opportunities and business cases. Achievements: • Planned and delivered the transition of several revenue-generating Tier 1 applications (99.999% unplanned outage) from native to virtual infrastructure as the head of a talented technical delivery team. This facilitated critical billing functionality, allowing the Telco to increase its revenue. • Simultaneously led 2 offshore teams in Europe to deliver two software upgrade projects for highly sensitive data and network applications used by law enforcement authorities in Australia. • Concurrently led several projects that delivered new network features for a large Telco to take to the market to extend revenue streams. From inception to completion – creating technical proposals, drafting contracts(SOW), and assembling the team to deliver the projects. • Led cross-sell and upsell initiatives across the account, resulting in $2M additional revenue for services in 2021. Concurrently developed pre-sales opportunities totalling $6M in services for 2021. Client: nbn Co. Role: Program Director Application modernization - Responsible for the program management of an extensive software upgrade of the nbn Network Management system. This included building the on-Prem virtual infrastructure in the data centre, onboarding new virtual applications in several sites, and migrating the existing applications from native to virtual. Achievements: • Created a hybrid delivery model that incorporated Agile methods and Waterfall to accelerate the program schedule to meet changing customer deadlines. • Set up and managed the governance structure at the operational and senior executive levels to align business strategies and drive results, resulting in client stakeholders’ expectation alignment and improved communication. Show less

Senior Manager

• Oct 2010 - Nov 2015

Client: PEXA Role: Technical Lead Responsible for setting up DevOps system and developing business case for going to the AWS cloud. Set up DevOps system on AWS cloud platform. • Led the technical team to set up the DevOps platform which utilized Ansible playbook technology. Client: Large Telco Role: Account Delivery Responsible for building the internal Organization Cloud Infrastructure platform and migrating applications from native to the cloud platform. Simultaneously managed the day-to-day operations and performance of Cloud platform. Responsible for a program budget of $20M+ with 75+ resources and embedded PMP best practices to achieve a controllable, risk-managed outcome for program delivery. Client: Large Telco Role: Technical Account Manager Technical Manager for the Architecture unit for a large-scale transformation program that consolidated the Telco's core CRM, billing, and product lifecycle functions into three enterprise systems. Client: VicRoads Role: Functional Solution Architect The objective of the project was to make Victoria’s government services more accessible, accountable, and efficient, reduce regulatory burden, and build a safer community through the provisioning of improved licensing processes and systems. This will be achieved by the implementation of Oracle/Siebel CRM and integration with other systems. • Managed a technical team that delivered functional designs in 2 key areas: Stock Management and Asset Management. The process involved working with the client stakeholders to identify the current process, develop and document the new solution, and perform a gap analysis between the client request and standard CRM functions/features. Show less

Senior Technical Lead

• Apr 2006 - Oct 2010

Appointed to identify and deliver key developments within the MasterCard Oracle Siebel CRM, working at an enterprise wide level to drive upgrades and customisations. Achievements: • Managed 8 technical resources; successfully received several recognition awards for outstanding teamwork and superior performance. • Established technical specifications based on current business process and interviews with user groups and supporting staff while aligning design and implementation trade-offs with project goals. • Delivered a more competitive and process improved UX (user experience). Redesigned complex CRM activities which were then translated into process maps and corresponding functional requirements for change management purposes. • Resolved technical issues relating to performance tuning and other application issues through to complex bug resolution. • Created and implemented IS Development policies, standards, and procedures for development and implementation of internally developed enhancements and interfaces. • Utilised Siebel tools, EAI, Workflows, Web Services, eScripting, MS Project and BI Publisher. • Coordinated a complex network of operations, Database teams, Storage teams, Business teams, DR team, and network team, ensuring each team is aligned with end goals and work is fit for purpose. Show less

Principal Consultant

• Apr 2005 - Feb 2006

Senior Consultant

• Jan 2003 - Mar 2005