Experience

SoftServe Business Systems

• Ukraine
• IT Services and IT Consulting
• 200 - 300 Employee

• Quality Control Engineer

  • Aug 2021 - Present



EduNav

• United States
• Education Administration Programs
• 1 - 100 Employee

• Senior Data Analyst

  • Jun 2019 - Aug 2021

  Responsibilities: Collecting and interpreting data; Analyzing requirements; Testing cases, bug reporting; Working with Jira: creating, resolving the tickets; Managing large sets of customer configurations; Investigating issues, analyzing results; Preparing reports for internal usage and for customers; Product release verification; Managing 3 accounts: leading the communication, resolving issues, making decisions; Leading the demos and status meetings. Applying customer preferences using the YAML scripts; Editing, preparing documentation in Confluence; Working alongside teams to solve tasks and investigate issues; Mentoring junior specialists. Show less



JSC KREDOBANK

• Ukraine
• Banking
• 200 - 300 Employee

• Head of the customer support department (Internet banking)

  • Jul 2010 - Jun 2019

  Led and coached the team of 13 people; Worked with technical support and other departments; Analyzed and improved KPIs; Worked and monitored tickets and client requests; Worked with contracts and made work schedules. Led and coached the team of 13 people; Worked with technical support and other departments; Analyzed and improved KPIs; Worked and monitored tickets and client requests; Worked with contracts and made work schedules.