Nadia K.
Project Manager at TSI Adjusters, Inc.- Claim this Profile
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English Full professional proficiency
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French Limited working proficiency
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Russian Native or bilingual proficiency
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Bio
Alena Irkhina (Galasheva)
Nadia and me worked together in P&G, Salon Professional Division. Nadia immediately impressed me with her high level professional skills and her creative and open mind. She also has great communication and negotiation skills which helped her to develop the existing business network and find new partners. She was always ready to help her colleagues in tough situation and resolve difficult problems in creative way. It was a really great pleasure working with Nadia.
LinkedIn User
I've spent with Nadia almost two years on the same program. We had many courses and projects together where she clearly appeared to me as diligent and valuable member. Nadia demonstrated great problem solving skills and came up with many extraordinary ideas making everyone's life easier. She always brought the stuff in a timely manner meeting even several deadlines at a time. Least but not last, this lady has an excellent taste in what she does and truly inspires people around.
Alena Irkhina (Galasheva)
Nadia and me worked together in P&G, Salon Professional Division. Nadia immediately impressed me with her high level professional skills and her creative and open mind. She also has great communication and negotiation skills which helped her to develop the existing business network and find new partners. She was always ready to help her colleagues in tough situation and resolve difficult problems in creative way. It was a really great pleasure working with Nadia.
LinkedIn User
I've spent with Nadia almost two years on the same program. We had many courses and projects together where she clearly appeared to me as diligent and valuable member. Nadia demonstrated great problem solving skills and came up with many extraordinary ideas making everyone's life easier. She always brought the stuff in a timely manner meeting even several deadlines at a time. Least but not last, this lady has an excellent taste in what she does and truly inspires people around.
Alena Irkhina (Galasheva)
Nadia and me worked together in P&G, Salon Professional Division. Nadia immediately impressed me with her high level professional skills and her creative and open mind. She also has great communication and negotiation skills which helped her to develop the existing business network and find new partners. She was always ready to help her colleagues in tough situation and resolve difficult problems in creative way. It was a really great pleasure working with Nadia.
LinkedIn User
I've spent with Nadia almost two years on the same program. We had many courses and projects together where she clearly appeared to me as diligent and valuable member. Nadia demonstrated great problem solving skills and came up with many extraordinary ideas making everyone's life easier. She always brought the stuff in a timely manner meeting even several deadlines at a time. Least but not last, this lady has an excellent taste in what she does and truly inspires people around.
Alena Irkhina (Galasheva)
Nadia and me worked together in P&G, Salon Professional Division. Nadia immediately impressed me with her high level professional skills and her creative and open mind. She also has great communication and negotiation skills which helped her to develop the existing business network and find new partners. She was always ready to help her colleagues in tough situation and resolve difficult problems in creative way. It was a really great pleasure working with Nadia.
LinkedIn User
I've spent with Nadia almost two years on the same program. We had many courses and projects together where she clearly appeared to me as diligent and valuable member. Nadia demonstrated great problem solving skills and came up with many extraordinary ideas making everyone's life easier. She always brought the stuff in a timely manner meeting even several deadlines at a time. Least but not last, this lady has an excellent taste in what she does and truly inspires people around.
Credentials
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Project Management Foundations: Communication
LinkedInJul, 2022- Nov, 2024 -
Building Resilience
LinkedInJun, 2022- Nov, 2024 -
Project Management Foundations: Risk
LinkedInMay, 2022- Nov, 2024 -
WordPress Fundamentals
Austin Coding AcademyApr, 2020- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceJun, 2020- Nov, 2024 -
Adult First Aid/CPR/AED
Red Cross Blood ServicesAug, 2020- Nov, 2024
Experience
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TSI Adjusters, Inc.
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United States
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Insurance
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1 - 100 Employee
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Project Manager
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Oct 2022 - Present
- Project Management and Coordination with Desk Adjusters, Call Center, Team Leads, and Quality Assurance teams to ensure seamless operation of the program responsible for the management and oversight of 5,000+ CAT property claims from four individual insolvent carrier estates. - Provided administrative support including scheduling and coordinating mediations; email communication with mediation companies, adjusters, team leads, and attorneys; preparing documentation for appraisals and mediation. -Communicated regularly with clients, insurance adjusters, contractors, attorneys and attorneys support staff, and other stakeholders, providing updates on claim progress and addressing any concerns or issues. - Resolved conflicts and ensured that all work met quality standards. - Reviewed contractor's documentation, prepared letters, and other documentation for NI - Completed daily phone calls with numerous insureds to address their concerns and update them on the status of their claims. - Familiar with the underlying carrier databases/claims systems used by the insolvent carriers Show less
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Direct Line Development Inc.
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United States
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Information Technology & Services
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1 - 100 Employee
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Web Project Manager
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Oct 2019 - Oct 2022
- Led cross-functional teams in executing 25+ web development, e-commerce and SEO projects; implemented agile methodology, resulting in a 40% increase in team efficiency - Coordinated day-to-day operations and administered daily workflow to a team of 20+ developers - Designed and executed a performance monitoring program, resulting in a 15% increase in customer satisfaction and a 10% reduction in complaints - Project planning using custom CRM, ActiveCollab, Asana, Jira, Smartsheet - Project ownership (Initiation, planning, execution, monitoring & controlling, closing) - Designed clickable website mock-ups in Figma and conducted 10+ usability tests with target users Show less
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Playrix
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Ireland
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Computer Games
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700 & Above Employee
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Customer Support Operations
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Aug 2016 - Feb 2018
- Facilitated customer support for the game with over 2 million players in English, Russian and other languages - Resolved 200+ cases on a daily basis through Zendesk, Helpshift platforms - Helped to increase the efficiency of customer support by 30% by handling complaints and providing appropriate solutions to players in a timely manner - Streamlined communication and issue tracking by implementing Asana and Slack for the development team; facilitated efficient collaboration, resulting in a 30% reduction in bug resolution time and a 10% increase in overall Show less
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Acsour Accounting Outsourcing
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Russian Federation
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Accounting
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1 - 100 Employee
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Sales And Marketing Specialist
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Mar 2014 - Mar 2016
- Developed B2B sales in the territory of Russia, searched for new clients (cold calls, supporting exciting clients) in English and Russian - Completed in-depth client needs analysis, and developed a tailored sales proposal that resulted in a 35% increase in average deal size - Managed marketing programs and maintained CRM database and website - Developed B2B sales in the territory of Russia, searched for new clients (cold calls, supporting exciting clients) in English and Russian - Completed in-depth client needs analysis, and developed a tailored sales proposal that resulted in a 35% increase in average deal size - Managed marketing programs and maintained CRM database and website
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Procter & Gamble
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United States
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Manufacturing
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700 & Above Employee
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Sales Representative
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Oct 2012 - Dec 2013
- Increased sales by 20% by enlarging and differentiating the number of brands in beauty salons - Improved customer satisfaction by 40% by enlarging the quality and quantity of meetings and master classes, which resulted in an increase of sales among the biggest clients by 10% - Implemented advanced search techniques and data analysis to identify potential clients - Increased sales by 20% by enlarging and differentiating the number of brands in beauty salons - Improved customer satisfaction by 40% by enlarging the quality and quantity of meetings and master classes, which resulted in an increase of sales among the biggest clients by 10% - Implemented advanced search techniques and data analysis to identify potential clients
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Education
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Saint Petersburg State University
Bachelor, Linguistics, English translating department -
Saint Petersburg State University
Master's Degree, Master in International Business -
Queen's University
Master (Exchange), Master of International Business
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