Executive Assistant to CEO

• Aug 2022 - Present

Flagship Assistant Store Manager

• Oct 2018 - Dec 2021

Store’s operations • Purchase inventory based on current trends, availability of new products and customer interest. • Purchase orders, receiving and pricing on RETAIL PRO system. • Organize sales and product demonstrations & coordinate daily customer service operations. • Process mall permits & police permits when needed for stock take. • Coordinate with our online & resellers shops: Namshi, Noon and Dresos. Team Management • Coach and support new and existing sales associates. (training, product knowledge) • Administrative tasks (extra hours, lieu days, updating staff personal oracle, shifts, leave requests etc.) • Evaluate employee performance and identify hiring and training needs. Conduct interviews when needed. Marketing and Communication • Creating and sending promotional emails with the Canva tool. • Creating short promotional videos of the store for the Dubai Mall screens. • Instagram posts.

Manager - Hair Transplant Department

• Jun 2018 - Sep 2018

Department responsibilities • Managing all the hair transplant procedure queries through the clinic’s phone by what’s app and direct calls • Doing pre-operative and follow up consultations with multi-cultural patients (GCC/French/Indians/Americans/British) • Managing the doctor’s surgeries schedule by booking patients • Guiding patients to find the best treatment for their hair loss Department responsibilities • Managing all the hair transplant procedure queries through the clinic’s phone by what’s app and direct calls • Doing pre-operative and follow up consultations with multi-cultural patients (GCC/French/Indians/Americans/British) • Managing the doctor’s surgeries schedule by booking patients • Guiding patients to find the best treatment for their hair loss

Patient & Marketing Coordinator

• Oct 2017 - May 2018

Department responsibilities • Organizing the doctors’ appointments with Medic ERP and the patient journey by giving them the medical consent form, ordering their lunch meal and guiding them through their treatment room for hair transplant • Doing pre-operative consultations (explaining the DHI hair transplant method, the procedure, payment) • Guiding patients with cosmetic procedures (fillers, botox, laser, slimming methods) • Collaborate with our ERP supplier to design and develop an efficient system to manage the clinic appointments calendar, invoices, stocks, medical team. Marketing & Branding • Designing signage, brochure as per DHA regulation • Social Media posts and community management • Planning & managing events with my manager Mrs Fatima Izem (official clinic opening, photoshoots etc) • Analyzing competitors offers, maintain promotional materials inventory, maintain database and prepares reports

Beauty Salon Manager

• Oct 2016 - Sep 2017

Salon responsibilities • Booking appointments • Ordering low stock products, and selecting new arrival products by making a survey with the clients. • Administer all kind of beauty treatments (mani-pedi, waxing, massage, slimming treatment, radio-frequency, facials) • Choosing a different monthly offer according to the French calendar (Christmas, New Year, Easter etc.) • Keeping the database up to date and sending our monthly promotions by SMS. • Attend product demonstrations and choosing adapted new beauty devices to introduce to the salon. Team Management • Defining the rota each month for the whole team - 4 team members • Set up challenges to motivate the team (commissions, extra day off, gift cards) • Administrative tasks (extra hours, sick leaves) • Holiday management • Power point support for training purposes (new machines, new beauty products)

Beauty Therapist / Consultant

• Jul 2013 - Jul 2015

Salon responsibilities • Booking appointments • Monitoring stock level • Administer all kind of beauty treatments (mani-pedi, waxing, massage, slimming treatment, radio-frequency, facials) • Choosing a different monthly offer according to the French calendar (Christmas, New Year, Easter etc.) • Keeping the database up to date and sending our monthly promotions by SMS. Salon responsibilities • Booking appointments • Monitoring stock level • Administer all kind of beauty treatments (mani-pedi, waxing, massage, slimming treatment, radio-frequency, facials) • Choosing a different monthly offer according to the French calendar (Christmas, New Year, Easter etc.) • Keeping the database up to date and sending our monthly promotions by SMS.