Client Support and Operations Coordinator

• Jun 2022 - Present

With a proficiency in Salesforce, I've effectively managed client interactions, tracked sales leads, and curated a comprehensive customer data repository, contributing to seamless operations and heightened efficiency. Additionally, my adept management of financial transactions and expense reports through Expensify showcases my commitment to meticulous financial record-keeping. These experiences collectively underscore my dedication to maintaining an organized operational framework. Furthermore, I've orchestrated and overseen diverse small and medium-scale events attended by over 50 individuals. My meticulous approach extends to precise data entry, ensuring accurate and timely reporting within the company's systems. I also spearheaded the implementation of streamlined administrative processes that led to a notable 50% reduction in response times to client inquiries, substantially elevating overall customer satisfaction. These accomplishments highlight my unwavering commitment to excellence in event management, data accuracy, and operational efficiency. Show less

Graduate Assistant

• Oct 2019 - May 2021

I had the privilege of serving as an assistant at the Korean Language Flagship Center, where my responsibilities encompassed a diverse range of tasks. These included adeptly organizing materials, skillfully editing various documents, and crafting eye-catching brochures and informational flyers. Engaging with students and prospective attendees was also an integral part of my role. Moreover, I played a vital role in coordinating events, collaborating closely with the director to conduct research, edit papers, and craft compelling proposals. Priding myself on timely delivery, I consistently surpassed expectations and readily took on any additional assignments. Furthermore, I briefly contributed to recruitment efforts and actively participated in numerous events orchestrated by the esteemed Korean Language Flagship Center. Show less

Intern

• Jun 2019 - Jul 2019

I've had the privilege of translating over 10 intricate historical documents from Korean to English, achieving an impressive accuracy rate of 80%. This endeavor greatly facilitated seamless communication between Korean and English-speaking teams, contributing to enhanced collaboration and understanding. Additionally, I undertook an in-depth literature review focused on a specific research subject, successfully pinpointing key trends and valuable insights that added depth to the project's scope. I've had the privilege of translating over 10 intricate historical documents from Korean to English, achieving an impressive accuracy rate of 80%. This endeavor greatly facilitated seamless communication between Korean and English-speaking teams, contributing to enhanced collaboration and understanding. Additionally, I undertook an in-depth literature review focused on a specific research subject, successfully pinpointing key trends and valuable insights that added depth to the project's scope.

Field Archaeologist

• Jul 2018 - Aug 2018

I had the privilege of collaborating closely and offering multilingual consultations within a proficient team of adept local and international archaeologists. Through this role, I engaged in impactful archaeological work, delving into excavations and meticulous analyses of significant discoveries dating back to the colonial period in and around Puno, Peru. My active involvement in this endeavor allowed me to contribute both my linguistic skills and archaeological expertise to the exploration and understanding of historical contexts. Show less

Field Archaeologist

• Jun 2018 - Jul 2018

I was involved in the realm of archaeological research within the Ancash region, making meaningful contributions to the investigation of burial tombs and their historical significance. My role encompassed responsibilities such as assisting in comprehensive data collection and meticulous documentation. Through my dedicated efforts, I ensured unwavering attention to detail and strict adherence to research protocols. This experience has enabled me to combine my passion for archaeology with a commitment to methodical and precise practices, thus adding value to the field's understanding and preservation. Show less

Museum Ambassador

• Jan 2018 - May 2018

Collaborating closely with the organization's esteemed founder, I engaged in a multitude of assignments and projects focused on events, organization, and activities. One of my key roles was conducting captivating tours of the property, where I adeptly enlightened guests about the house's historical significance and intriguing insights into Washington D.C.Beyond providing informative tours, I took great care in ensuring that every guest experienced a delightful and enlightening visit. Additionally, I actively contributed to the meticulous organization and maintenance of the museum's diverse displays and rooms, preserving its charm and educational value. Show less

Event Intern

• Nov 2017 - Jan 2018

Waitress

• Nov 2017 - May 2018

I actively participated in a seamless and efficient collaboration with fellow servers to swiftly and precisely take and serve menu items. My foremost responsibility entailed delivering top-notch customer service to a diverse range of guests, consistently ensuring their satisfaction. Adhering diligently to health code standards, both at the restaurant level and on a personal level, was an essential aspect of my role. This position demanded substantial physical effort, involving long hours spent on my feet and the lifting of various boxes, all in the pursuit of providing a memorable dining experience. Show less

Margo Katherine Wilke Undergraduate Research Intern

• Oct 2016 - May 2017

During my tenure as a Margo Katherine Wilke Undergraduate Research Intern , I embraced a dynamic role dedicated to intricate linguistic research. Central to my responsibilities was an exploration of case ellipsis presence or absence within evolving grammatical structures of bilingual Korean-American children. This endeavor entailed meticulous analysis and interpretation of linguistic data. A pivotal aspect of my role was a robust collaboration with my research partner. Our joint efforts encompassed transcribing and rigorously analyzing a series of interviews involving the primary researcher and the children. This collaborative synergy significantly contributed to an all-encompassing data collection process, enhancing the nuanced understanding of the linguistic phenomenon in question. My active participation in this research venture not only honed my analytical skills but also deepened my grasp of linguistic intricacies, serving as a testament to my dedication to scholarly excellence and collaborative exploration. Show less

Student Employee

• Jan 2015 - Oct 2016

During my time at Purdue University as a Student Baker, I held an important role in the creation and baking of exquisite treats destined for both campus consumption and special events. My commitment to excellence ensured that every baked good met consistent standards of quality and taste, contributing to delightful culinary experiences. Operating heavy machinery was a core aspect of my role, and I consistently upheld a strong focus on safety protocols while maintaining efficient operations within the Purdue Bake Shop. This hands-on experience has fortified my skills in culinary craftsmanship and operational proficiency. Show less

Research Assistant

• Jun 2016 - Jul 2016

During my summer internship at Purdue University in July 2016, I undertook a research-focused role centered on exploring the university's on-campus programs. With a specific emphasis on the Women in Engineering program and the Online Writing Lab, I conducted thorough and in-depth research to gain insights into these initiatives. My role involved not only gathering pertinent information but also showcasing strong research and analytical skills by producing weekly reports that illuminated essential discoveries and findings to my supervisor Dr. Rayvon Fouche. This experience not only honed my research abilities but also reinforced my commitment to delivering valuable insights through diligent analysis and reporting. Show less

IT Intern

• Jun 2015 - Jul 2015

Interned at WareValley in South Korea to conduct meticulous analyses that deciphered the nuances setting WareValley apart from its competitors. These efforts yielded insightful reports grounded in diligently collected data, thereby influencing informed decision-making and strategic trajectories. Moreover, I embraced a pivotal role in promoting seamless communication within cross-cultural teams. By offering real-time translation support during meetings, I effectively bridged language barriers and ensured that all team members could actively participate and contribute, regardless of their linguistic backgrounds. This dedication underscored my belief in the power of inclusive communication to enhance teamwork. In addition, my journey has led me to embrace personal growth and adaptability by living and working in different countries. This experience has not only broadened my horizons but also honed my ability to thrive in diverse environments. I remain enthusiastic about the prospect of continued growth and impactful contributions as I navigate dynamic professional landscapes. Show less

Field Archaeologist

• May 2014 - Jul 2014

I've had the privilege of participating in the La Marcha Archaeology Internship at both Purdue University and Northern Arizona University, an experience that has significantly enriched my skill set. Throughout this internship, I underwent thorough training in fundamental archaeological techniques, which encompassed ground survey, site mapping, and the meticulous documentation of findings using Excel spreadsheets. My active involvement in the research process further demonstrated my commitment to accuracy and reliability. By ensuring precise data collection, thorough analysis, and meticulous documentation, I contributed to elevating the overall quality and dependability of the archaeological insights obtained. This multifaceted experience has deepened my passion for archaeology and fortified my capabilities in research and fieldwork, underscoring my dedication to contributing meaningfully to the exploration of our historical heritage. Show less

Sales Associate

• Nov 2012 - May 2013