Experience

DSC Solutions

• Netherlands
• IT Services and IT Consulting

• Administrative Assistant

  • Jul 2019 - Present

  Leola, Pennsylvania, United States At DSC Solutions: Answer and direct phone calls Write and distribute emails Assist in the preparation of regularly scheduled reports Develop and maintain a filing system Update and maintain office policies and procedures Order supplies and research new deals and suppliers Maintain contact lists Prepare invoices Act as the point of contact for internal staff Manage staff payroll



The Homeschooling Housewife

• E-learning
• 100 - 200 Employee

• Manager of My House

  • Jan 2008 - Present

  Pakistan Job includes a 100% commitment with a high level of selflessness. From sleep deprivation to sharing your best food, everything needs to be renounced. Work includes the preparation of three meals as well as fulfilling the orders of sporadic food demands. And the act of washing dishes during and after the meal preparation. Doing laundry 3 times a week that may increase depending on the weather. Cleaning of the house without ever able to see your house clean. On weekends cooking SOMETHING SPECIAL.… Show more Job includes a 100% commitment with a high level of selflessness. From sleep deprivation to sharing your best food, everything needs to be renounced. Work includes the preparation of three meals as well as fulfilling the orders of sporadic food demands. And the act of washing dishes during and after the meal preparation. Doing laundry 3 times a week that may increase depending on the weather. Cleaning of the house without ever able to see your house clean. On weekends cooking SOMETHING SPECIAL. Sewing clothes to save money, Planning a budget, and allocating funds to all members of the house. Constantly replenishing always depreciating pantry stock. Endlessly changing diapers and ironing clothes and dusting to collect more dust. Watering plants and still not sure why they are dying. Ensuring first aid provision and taking the role of a nurse when there's a sick to tend to. Homeschooling two kids with a stream of questions and methods you got to learn first and then teach. And the list goes on and on and one wonders, what does a woman do in the house? What is a House Manager? Show less



Slate NYC

• Design Services

• Client Support Analyst

  • Aug 2020 - Mar 2023

  New York, New York, United States My responsibilities at Slate NYC are to: - Open and maintain customer accounts by recording account information - Recommend proper services to customers by collecting their information and analyzing customer needs - Contribute to team effort by accomplishing related results as needed - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate… Show more My responsibilities at Slate NYC are to: - Open and maintain customer accounts by recording account information - Recommend proper services to customers by collecting their information and analyzing customer needs - Contribute to team effort by accomplishing related results as needed - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution - Follow communication procedures, guidelines, and policies - Resolve customer complaints via phone, email, mail, or social media - Use telephones to reach out to customers and verify account information, and collect additional information regarding cleaning - Greet customers warmly and ascertain the problem or reason for calling/emailing/chatting Cancel or upgrade accounts - Assist with placement of bookings, or changes etc. - Take information such as addresses and phone numbers, preferred hours of cleaning etc. - Book or cancel services - Answer questions about the services - Act as the company gatekeeper - Attempt to persuade customers to reconsider cancellation - Inform customers of deals and promotions - Work with the team to ensure proper customer service is being delivered - Closeout or open call/email records - Compile reports on overall customer satisfaction Show less



Remote World LLC

• United States
• Outsourcing and Offshoring Consulting

• Head of Operations

  • Jan 2020 - Jul 2021

  Lewes, Delaware, United States At this post, I - Manage overall operations - Ensure effective and successful management of remote workers - Develop strategies to enhance productivity and quality - Look after the Operations Department - Train and guide the staff - Serve as a company representative on various fronts - Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and further to enhanced management reporting - Look for… Show more At this post, I - Manage overall operations - Ensure effective and successful management of remote workers - Develop strategies to enhance productivity and quality - Look after the Operations Department - Train and guide the staff - Serve as a company representative on various fronts - Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and further to enhanced management reporting - Look for opportunities to expand systems. - Carry out supervisory responsibilities in accordance with company's policies and applicable laws. - Interviewing, scanning and training new hires - Assigning and Directing work - Consider and decide employees performance appraisals - Address employee performance and corrective action plans - Plan Employee motivation and rewards. - Organizing the budget of the company in collaboration with the director.

• Operations Manager

  • 2020 - 2020

  Lewes, Delaware, United States As an operations manager at Remote World, I monitor, lead and supervise remote employees. I am in charge of employee evaluation, delivering constructive feedback and help improve the efficiency and quality of work performed. You can contact me directly for more information or for the projects at nadia@remoteworld.co

• Head of Operations

  • 2020 - 2020

  United States



TRG - The Resource Group

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Operations Supervisor

  • Jan 2012 - May 2014

  United States Work involved management of a sales team, work assignments/rotations, staff training, staff breaks, sales reports, improvement of sales through aggressive training and keeping the scores high through motivation and monitoring.

• Customer Service Sales Executive

  • Jun 2007 - May 2014

  The Resource Group (TRG) - Customer Services Executive Worked as CSE in numerous of aforesaid Company's projects namely; - Reese : A non-profit project in cause of fulfilling last wishes of children suffering from incurable diseases. - Charter : A formal outbound campaign mainly concerned with focusing on potential customers and up-selling to the existing ones. - DTX; A detailed survey project of diabetic people to create leads for companies dealing with health insurance -… Show more The Resource Group (TRG) - Customer Services Executive Worked as CSE in numerous of aforesaid Company's projects namely; - Reese : A non-profit project in cause of fulfilling last wishes of children suffering from incurable diseases. - Charter : A formal outbound campaign mainly concerned with focusing on potential customers and up-selling to the existing ones. - DTX; A detailed survey project of diabetic people to create leads for companies dealing with health insurance - D2D: A length recruitment project involving screening CVs, taking telephonic interviews, assessing candidates if they are capable for the job in view. - DGS: An inbound sales campaign that involved receiving customer services calls and offering additional services to the existing customers of 14 of the large telephone, cable and internet providers in US including Charter, Comcast and Time Warner, having an experience of both a Voice and Non-Voice agent. - DGS Spanish; A separate queue dealing with Latin American customers.



Touchstone Communications Inc.

• Customer Service Representative

  • Sep 2006 - Jan 2007

  United States - Worked as Customer Services Representative for First Trust Mortgage - Winner of the award of Best Trainee, Batch No. 36