Experience

Satispay

• Italy
• Financial Services
• 400 - 500 Employee

• Customer Care Operations Specialist

  • Feb 2023 - Present

  - Foster a customer-centric approach, ensuring exceptional service and satisfaction - Manage customer inquiries and resolve complex issues promptly and effectively - Collaborate cross-functionally with technical teams to provide seamless customer support - Foster a customer-centric approach, ensuring exceptional service and satisfaction - Manage customer inquiries and resolve complex issues promptly and effectively - Collaborate cross-functionally with technical teams to provide seamless customer support



School and Vacation srl

• Italy
• Education
• 1 - 100 Employee

• Sales and Booking Specialist - High School Program

  • Jun 2022 - Feb 2023

  - Reviewing applications of italian exchange students willing to attend high school abroad, and providing assistance to students to make sure their applications are correctly filled out; - Handling requests and claims from exchange students and their families, assisting them from the application to the end of the program; - Providing assistance with the visa issuing procedures; - Arranging flight details for each exchange student, making sure that all relevant services are timely provided (travel insurance, assistant at the airport check-in; transfers and orientation camps at destination country); - Attending orientations and pre-departure meetings with clients in order to deliver all relevant information and details about the program. Show less



iliad

• Italy
• Telecommunications
• 700 & Above Employee

• Customer Care Specialist - Claims dept.

  • Oct 2020 - Jun 2022

  - Timely handle claims and requests, in order to ensure a good customer experience providing appropriate solutions and alternatives; - Use multiple spreadsheets and dashboards in order to collect and register recurrence of queries and issues; - Back-office support (new customers validation; ID check; fax registration); - Make outbound calls when needed; - Communicate with relevant depts. to complete and improve processes and procedures; -Training on the job for new colleagues. - Timely handle claims and requests, in order to ensure a good customer experience providing appropriate solutions and alternatives; - Use multiple spreadsheets and dashboards in order to collect and register recurrence of queries and issues; - Back-office support (new customers validation; ID check; fax registration); - Make outbound calls when needed; - Communicate with relevant depts. to complete and improve processes and procedures; -Training on the job for new colleagues.



G2 Travel

• Hong Kong
• Travel Arrangements
• 400 - 500 Employee

• • Sep 2019 - Oct 2020

  • Check feasibility and accuracy of itineraries in Benelux area;• Ensure good communication with Clients, Suppliers and other Depts.;• Coordinate with internal departments to resolve queries and emergencies;• Investigate and provide resolution to complaints from clients and suppliers;• Monitor and coordinate ongoing groups in Benelux area;• Provide training on the job to new colleagues.

• • Oct 2018 - Sep 2019

  • Liaise with suppliers and tour leaders to ensure high standards• Anticipate and solve enquiries or problems that arise during the tour• Quality control of suppliers through the monitoring of services



Dottor Group S.p.A.

• Italy
• Construction
• 1 - 100 Employee

• Executive assistant (Interpreter, translator and front office)

  • Jul 2018 - Aug 2018

  • Interpreter in the office and on the construction site; • Translator of technical documents for the construction site and construction process; • Interpreter for meetings; • Management of administrative procedures: receptionist, work permits, visa procedures, accounting, documents filing; • Contact person for local authorities. • Interpreter in the office and on the construction site; • Translator of technical documents for the construction site and construction process; • Interpreter for meetings; • Management of administrative procedures: receptionist, work permits, visa procedures, accounting, documents filing; • Contact person for local authorities.



Hieroglifs International Romania

• Romania
• Translation and Localization
• 1 - 100 Employee

• Translator

  • Nov 2017 - Jun 2018

  • Translation EN, ZH > IT (legal documents, technical user manuals, workplace security, health certificates, app contents, products descriptions); • Target-check and proof-reading; • Transcription; • Selection of new translators. • Translation EN, ZH > IT (legal documents, technical user manuals, workplace security, health certificates, app contents, products descriptions); • Target-check and proof-reading; • Transcription; • Selection of new translators.



Università degli Studi di Macerata

• Italy
• Higher Education
• 300 - 400 Employee

• Interpreter

  • Oct 2016 - Oct 2016

  Accompany foreing students visiting University of Macerata Consecutive interpreting EN <> IT Accompany foreing students visiting University of Macerata Consecutive interpreting EN <> IT



Loho International Cultural Exchange Center

• Guangzhou City, China

• Private English teacher

  • Apr 2015 - Jun 2015

  Private English teacher for children in China Private English teacher for children in China