Nadia Adams

Customer Service Major Accounts at Aramex Netherlands
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Contact Information
us****@****om
(386) 825-5501
Location
Delft, South Holland, Netherlands, NL
Languages
  • English Native or bilingual proficiency
  • Dutch Limited working proficiency

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5.0

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Mike Cairns

In her role as Help Desk Manager, whenever a process or problem ticket needed extra attention, I could always rely on her to go the extra mile. She was always able to resolve the problem promptly and efficiently with a minimum of fuss when asked. Great to work with. Cheers - Mike

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Credentials

  • Understanding Logistics
    LinkedIn
    May, 2022
    - Oct, 2024

Experience

  • Aramex Netherlands
    • Netherlands
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Customer Service Major Accounts
      • May 2022 - Present
  • albelli
    • Netherlands
    • Internet Publishing
    • 1 - 100 Employee
    • Customer Service Representative UK
      • Oct 2021 - Dec 2021

      Troubleshooting technical and general customer questions. International collaboration with other Customer Service teams. Troubleshooting technical and general customer questions. International collaboration with other Customer Service teams.

  • Schlumberger
    • United States
    • Oil and Gas
    • 700 & Above Employee
    • International License Support Administrator
      • Nov 2011 - Mar 2017

      Troubleshooting customer license problems for the internal and Third Party products. Troubleshooting customer license problems for the internal and Third Party products.

  • IBM
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Coordinator Support Team
      • Jul 2007 - Jul 2010

      In charge of gathering and assessing metrics for customer support teams to measure progress and prepare future planning. In charge of gathering and assessing metrics for customer support teams to measure progress and prepare future planning.

  • Consul Risk Management
    • Software Development
    • 1 - 100 Employee
    • Helpdesk Manager
      • 2002 - 2007

      In charge of creating and documenting procedures and providing training for the customer support team

    • Level 1 Support
      • Oct 1997 - 2002

      Introduced a structure to the Helpdesk procedures and communication

  • Axa Sun Life Assurance
    • Mainframe Security Analyst
      • Apr 1993 - Sep 1997

      Created a procedure and gave training to the departmental Security Officers Created a procedure and gave training to the departmental Security Officers

    • Mainframe Security Administrator
      • 1987 - 1993

      Created a procedure for Mainframe security and ensured compliance by Departmental Security Administrators Created a procedure for Mainframe security and ensured compliance by Departmental Security Administrators

Education

  • Bristol Community College
    BTEC in Insurance, Insurance
    1990 - 1992
  • Chippenham Technical College
    Secretarial Studies Certificate, Administrative Assistant and Secretarial Science, General
    1983 - 1985

Community

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