Nadhzatul Aini
Customer Service Manager at Maxim E-hailing service- Claim this Profile
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Bio
Credentials
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Awarded Entrepreneurial
-Nov, 2015- Sep, 2024
Experience
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Customer Service Manager
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May 2019 - Present
Role: 1) Registering driver by online/offline. 2) Handling driver and clients complaints. 3) Compiling and maintaining of client feedback and complaints. 4) Assessing opportunity in market & determine key impact drivers for lifecycle marketing. 5) Helping prioritize initiatives for quarterly planning and resource scheduling. 6) Continuously review in-market campaign performance and collaborate with regional team on optimization plans. 7) Managing company cash flows efficiently. 8) Coordinating and ensuring all transaction being entered to the system are accurate and compliance with company's policy. 9) Providing training to improve the knowledge base of the staff. 10) Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training dan development. Show less
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SWM Environment Sdn. Bhd.
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Malaysia
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Environmental Services
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200 - 300 Employee
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Customer Relation Management Assistant
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Sep 2016 - Nov 2017
Role: 1) Received and handled daily customer calls/feedback/enquiries via hotline and updated the complaints in the system. 2) Monitored progress/status of public complaints and followed up actions constantly with at district level. 3) Performed random calls to complainer for feedback on action. 4) Monitored GPS alert and performed tasks based on the GPS. 5) Ensured all calls in operations cases are recorded in the system. 6) Assisted Executive in preparing and updating daily/weekly/monthly report for data analysis. Show less
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Account Assistant
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Jan 2016 - Oct 2016
Role: 1) Maintained accounting records by using SQL system and accounting databases by entering data into computer. 2) Reconciled bank statements by comparing statements with general ledger. 3) Managed overtime staff and controlled petty cash. 4) Maintained proper filing system, ensured effective documents control for easy access and retrieval. 5) Issued, received and processed quotation, invoice, delivery order, purchase order, and others. Role: 1) Maintained accounting records by using SQL system and accounting databases by entering data into computer. 2) Reconciled bank statements by comparing statements with general ledger. 3) Managed overtime staff and controlled petty cash. 4) Maintained proper filing system, ensured effective documents control for easy access and retrieval. 5) Issued, received and processed quotation, invoice, delivery order, purchase order, and others.
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Education
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2018 - 2018
Universiti Kuala Lumpur
Bachelor of Accounting, Accounting -
2012 - 2015
Politeknik Sultan Salahuddin Abdul Aziz Shah
Diploma Business Studies, Business Administration and Management, General
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