Nadhira Syifa

Customer Satisfaction Executive at Gamer2Gamer Sdn Bhd
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Contact Information
us****@****om
(386) 825-5501
Location
Tangerang Selatan, Banten, Indonesia, ID
Languages
  • Bahasa Indonesia Native or bilingual proficiency
  • Bahasa Inggris Professional working proficiency

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Credentials

  • English Profiency Test
    Universitas Teknologi Yogyakarta
    Aug, 2022
    - Nov, 2024
  • RevoU Mini Course: Intro to Digital Marketing
    RevoU

Experience

  • G2G Malaysia
    • Malaysia
    • Software Development
    • 1 - 100 Employee
    • Customer Satisfaction Executive
      • Jan 2023 - Present

      - Provide troubleshooting assistance for customer orders, account status, and relevant problems, including verifying documents to confirm identity from global customers. - Provide Data and guides to help the sales team. -Stay up-to-date with new product and feature launches. - Review pending orders and specific customers requests to ensure excellent customer service and customer experience. - Maintain FAQ articles to keep up - to - date information for customers. - Suggest sales process improvements. Show less

  • PT. Kreasi Karya Amanah Andalan
    • Tangerang Selatan, Banten, Indonesia
    • Funding Officer
      • Sep 2022 - Jan 2023

      - Promote banking products to prospective customers. - Maintain and retain existing customers. - Cross selling to increase the portfolio of funds and other service. - Built good relationship with customers. - Promote banking products to prospective customers. - Maintain and retain existing customers. - Cross selling to increase the portfolio of funds and other service. - Built good relationship with customers.

  • Museum Dewantara Kirti Griya
    • Indonesia
    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Creative Team Intern
      • Feb 2022 - Apr 2022

  • PT. Mitra Adiperkasa Tbk
    • Indonesia
    • Retail
    • 700 & Above Employee
    • Sales Staff
      • Apr 2018 - Jun 2018

Education

  • Universitas Teknologi Yogyakarta
    Bachelor's degree, Bahasa dan Sastra Inggris
    2018 - 2022
  • SMAN 74 JAKARTA
    2015 - 2018

Community

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