Experience

Nislo Research

• United Kingdom
• Research Services
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 2022 - Present

  *Timely response to incoming leads and client requests. Took charge of more than 70+ client requests per day. *Enhance customer complaint process and ensure feedback is received to the responsible party. *Update payment sheets on a regular basis along with following up on payments with clients. *Ensure all required systems are kept updated with details of the customer’s correspondence, such as the input of new order information, and payment arrangements are executed properly and accurately communicated to the finance team. Show less



Antalya Homes

• Real Estate

• Operations Supervisor

  • Feb 2019 - May 2022

  *2nd in command after Operations Manager. *Controlling and handling lead conversion processes through CRM. Handling 70-100 leads per day with calls, email and more with conversion rate of over 40%.*Oversee efficiency of operational processes and supervising a team of 100+ agents across 9 offices in 3 countries.*Analyze and identify all performance related issues through regular website testing and ensured appropriate steps to prevent loss of potential leads.*Provided advanced customer support by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients. Show less

• Editor

  • Nov 2018 - Feb 2019

  *Translating website content from English to Arabic language and vice versa. Managing an average of 4 articles per day and 12 translation documents.*Generating new content ideas around real estate market and properties- related topics by researching new trends, news, and developments to increase landing page visits with SEO in mind.



TEDxAIU

• Egypt
• Higher Education
• 1 - 100 Employee

• Event Manager

  • 2013 - 2015

  *Recruit, train, and educate members on proper event procedures. *Lead promotional activities for the event. *Supervise all staff (event coordinators, caterers etc.). *Ensure event is completed smoothly and step up to resolve any problems that might occur. *Organize funding, sponsorship and ticketing for the event. *Recruit, train, and educate members on proper event procedures. *Lead promotional activities for the event. *Supervise all staff (event coordinators, caterers etc.). *Ensure event is completed smoothly and step up to resolve any problems that might occur. *Organize funding, sponsorship and ticketing for the event.