Experience

General Motors Africa & Middle East

• United Arab Emirates
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Program Quality Manager

  • Jul 2021 - Present



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Lead Field Service Engineer

  • Sep 2018 - Present



General Motors Africa & Middle East

• United Arab Emirates
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• TAC and Field Service Engineer

  • Sep 2014 - Sep 2018

  1. TAC (Technical Assistance center) Case handling as required including assistance on all escalated Middle East region dealers technical inquiries and issues where required, and Insure a quick and high quality of communication with dealers. 2. Drive Product Quality improvements by product report analysis & escalation as required including root cause/issue definition and lead the quality Monthly Update meetings to ensure improved efficient communication between GM MEO (General Motors Middle East Operation Office) & Dealers. 3.Process Dealers Warranty claims for the MEO region through GWM and highlight any negative trends or wasteful practices of dealers to the respective Area Manager to reduce warranty waste and control Warranty Expense to eliminate warranty budget overrun. Thoroughly, understand the GM Warranty Policy and Procedure, with all the related warranty bulletins to ensure that dealer compliance to the same and advice accordingly. 4. Act as ATWM (Area Technical and Warranty Manager) to provide all required support to dealers with technical assistance, warranty pre-approvals, customer case management during absence of any ATWM and as per requirements\work load. 5. Work on different special projects and business cases to improve the related daily operations. Show less



Al-Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Senior Technical Trainer

  • Jan 2014 - Sep 2014

• Automotive Technical Trainer

  • May 2012 - Jan 2014

  - Delivering technical training to cover majority of Lexus DMT an DT Level for technicians up to highest quality.- Delivering technical training to cover majority of Toyota Diagnostic and Pro-TechnicianLevel for the Emirati Trainees and new joined technicians up to highest quality.- Set the technical training plan per each quarter for the Emirate trainees and new joinedTechnicians.- Set the List for the required tools, equipment and stationary.-Ensure the upkeep of the training facility & resources and set frequent check to ensureoperation- Generate assessment centers and interviews for new technician recruitment.- Generate necessary quizzes and tests (written or hands-on practical) required to matchthe objectives of each technical training session. Show less



Centennial College

• Canada
• Higher Education
• 700 & Above Employee

• Automotive Technical Trainer

  • Aug 2008 - May 2012

  - Delivering different GM (General Motors) automotive training materials as well as practical sessions and soft skills. - Developing and updating training courses as required. - Mentor learners using quizzes and evaluation. - Maintain learner records for all learners and update reporting details. - Delivering different GM (General Motors) automotive training materials as well as practical sessions and soft skills. - Developing and updating training courses as required. - Mentor learners using quizzes and evaluation. - Maintain learner records for all learners and update reporting details.



ETT Group – Engineering Trading and Training Company

• Cairo, Egypt.

• Automotive Trainer (Technical/Non Technical) - Part Time

  • 2008 - 2012

  Part Time - technical instructor for different Automotive materials. Part Time - technical instructor for different Automotive materials.



Yassin Group ( GM Dealer )

• Cairo, Egypt

• Workshop Engineer - Technical Support

  • Aug 2006 - Aug 2008