Experience

NetComm

• Australia
• Telecommunications
• 1 - 100 Employee

• Technical Account Manager

  • Nov 2018 - Present

  • Managed the technical approval process of fixed wireless devices between Casa Systems and Bell Canada • Partnered with Bell to launch the first high gain Fixed Wireless 5G NSA device in North America • As the sole local technical lead, managed all aspects of the launch from reviewing the RFP submission, to performing lab and field testing, and finally managing operation in our local warehouse • Lead a collaborative effort between Bell and Casa engineers in Sydney, Aus. to create… Show more • Managed the technical approval process of fixed wireless devices between Casa Systems and Bell Canada • Partnered with Bell to launch the first high gain Fixed Wireless 5G NSA device in North America • As the sole local technical lead, managed all aspects of the launch from reviewing the RFP submission, to performing lab and field testing, and finally managing operation in our local warehouse • Lead a collaborative effort between Bell and Casa engineers in Sydney, Aus. to create relevant 5G NSA test cases to ensure the necessary quality standards are met • Worked closely with Bell’s PM team, field team, and executive team to manoeuvre through Covid-19 related challenges and minimize its impact on launch • Maintained a strong, open and honest communication channel with all stakeholders internally and externally through a weekly meeting in order to avoid unnecessary risk Show less • Managed the technical approval process of fixed wireless devices between Casa Systems and Bell Canada • Partnered with Bell to launch the first high gain Fixed Wireless 5G NSA device in North America • As the sole local technical lead, managed all aspects of the launch from reviewing the RFP submission, to performing lab and field testing, and finally managing operation in our local warehouse • Lead a collaborative effort between Bell and Casa engineers in Sydney, Aus. to create… Show more • Managed the technical approval process of fixed wireless devices between Casa Systems and Bell Canada • Partnered with Bell to launch the first high gain Fixed Wireless 5G NSA device in North America • As the sole local technical lead, managed all aspects of the launch from reviewing the RFP submission, to performing lab and field testing, and finally managing operation in our local warehouse • Lead a collaborative effort between Bell and Casa engineers in Sydney, Aus. to create relevant 5G NSA test cases to ensure the necessary quality standards are met • Worked closely with Bell’s PM team, field team, and executive team to manoeuvre through Covid-19 related challenges and minimize its impact on launch • Maintained a strong, open and honest communication channel with all stakeholders internally and externally through a weekly meeting in order to avoid unnecessary risk Show less



Samsung Electronics America

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Senior Device Engineer II

  • Dec 2016 - Nov 2018

  ● Managed the technical approval process for a wide variety of products and services between Samsung and AT&T ● Partnered with AT&T in launching strategic network feature such as 4CA capability and the FirstNet MOCN network ● Led the launch of the first ‘FirstNet Ready’ handset in the US ● Enhanced my communication skills through working closely with local and international stakeholders ● Led engineering investigation of carrier issues and achieved timely resolution ●… Show more ● Managed the technical approval process for a wide variety of products and services between Samsung and AT&T ● Partnered with AT&T in launching strategic network feature such as 4CA capability and the FirstNet MOCN network ● Led the launch of the first ‘FirstNet Ready’ handset in the US ● Enhanced my communication skills through working closely with local and international stakeholders ● Led engineering investigation of carrier issues and achieved timely resolution ● Ensured adherence to all applicable quality standards for all stakeholders Show less ● Managed the technical approval process for a wide variety of products and services between Samsung and AT&T ● Partnered with AT&T in launching strategic network feature such as 4CA capability and the FirstNet MOCN network ● Led the launch of the first ‘FirstNet Ready’ handset in the US ● Enhanced my communication skills through working closely with local and international stakeholders ● Led engineering investigation of carrier issues and achieved timely resolution ●… Show more ● Managed the technical approval process for a wide variety of products and services between Samsung and AT&T ● Partnered with AT&T in launching strategic network feature such as 4CA capability and the FirstNet MOCN network ● Led the launch of the first ‘FirstNet Ready’ handset in the US ● Enhanced my communication skills through working closely with local and international stakeholders ● Led engineering investigation of carrier issues and achieved timely resolution ● Ensured adherence to all applicable quality standards for all stakeholders Show less



BlackBerry

• Canada
• Software Development
• 700 & Above Employee

• Carrier Technical Manager (Program Manager – AT&T)

  • Aug 2010 - Feb 2016

  ● Managed Carrier Program between BlackBerry and AT&T; sustained strong relationship through management of expectations, requirements and creative problem solving ● Led technical product launch of key products in the United States including BlackBerry Priv, Passport, Classic, Z10, Q10, Bold and Torch ● Managed BlackBerry’s relationship with several Android app developers to ensure adherence to AT&T’s strict requirements ● Developed, managed, and maintained project schedules… Show more ● Managed Carrier Program between BlackBerry and AT&T; sustained strong relationship through management of expectations, requirements and creative problem solving ● Led technical product launch of key products in the United States including BlackBerry Priv, Passport, Classic, Z10, Q10, Bold and Torch ● Managed BlackBerry’s relationship with several Android app developers to ensure adherence to AT&T’s strict requirements ● Developed, managed, and maintained project schedules while ensuring alignment with corporate business timeline and objectives ● Primary liaison between AT&T and other internal BlackBerry groups including: software, hardware, manufacturing, testing, customer care, and marketing management

• System Implementation Specialist

  • Jun 2009 - Jul 2010

  ● Maintained exceptional relationship with Carrier Technical Managers between Blackberry and AT&T ● Assisted in managing carrier acceptance schedule by tracking carrier software and hardware requirements ● Scheduled all 3 rd party testing with partner test labs, providing required hardware, analysing test results and driving reported issues to resolution ● Conducted field visits to AT&T test labs, AT&T field tester locations and 3 rd party partner test labs to… Show more ● Maintained exceptional relationship with Carrier Technical Managers between Blackberry and AT&T ● Assisted in managing carrier acceptance schedule by tracking carrier software and hardware requirements ● Scheduled all 3 rd party testing with partner test labs, providing required hardware, analysing test results and driving reported issues to resolution ● Conducted field visits to AT&T test labs, AT&T field tester locations and 3 rd party partner test labs to troubleshoot issues on site and capture device debug logs as needed