Experience

MAKS Aviation Services Co. Ltd

• Sudan
• Aviation & Aerospace
• 1 - 100 Employee

• Operations Manager

  • Sep 2021 - Present

  Achievements: 1. Efficient Operations: Ensuring smooth and efficient ground handling operations, including baggage handling, aircraft servicing, passenger assistance, ramp, and coordination with various stakeholders. 2. Safety and Compliance: Maintaining a high level of safety standards and compliance with local and international regulations, including those set by aviation authorities and governing bodies. 3. Customer Satisfaction: Focusing on providing excellent customer service by managing the timely and seamless movement of passengers, baggage, and cargo. 4. Cost Optimization: Implementing strategies to optimize operational costs while maintaining high-quality service standards. 5. Team Management: Leading and managing a diverse team of ground-handling staff, fostering a positive work environment, and promoting teamwork. Responsibilities: 1. Operations Planning: Develop operational plans and strategies to ensure the efficient utilization of resources, timely turnarounds, and effective coordination between various departments. 2. Performance Monitoring: Monitoring key performance indicators (KPIs) to assess the effectiveness of ground handling operations, identifying areas for improvement, and implementing corrective actions as needed. 3. Safety and Security: Ensuring compliance with safety and security protocols, conducting regular audits, and implementing measures to mitigate risks and hazards. 4. Stakeholder Coordination: Collaborating with airlines, airport authorities, vendors, and other service providers to ensure seamless operations, resolve issues, and maintain strong working relationships. 5. Training and Development: Providing training and development opportunities to ground handling staff, ensuring they have the necessary skills and knowledge to perform their duties effectively. 6. Budgeting and Financial Management: Developing, managing budgets, and identifying opportunities for cost savings without compromising operational quality. Show less



Careem

• United Arab Emirates
• Software Development
• 700 & Above Employee

• Supply Manager

  • Nov 2017 - Aug 2019

  1. Supply Chain Management: Optimize sourcing, procurement, inventory management, and distribution to enhance the supply chain network. 2. Supplier Relationship Management: Establish strong relationships, negotiate contracts, and monitor supplier performance for quality and reliability. 3. Demand Forecasting and Planning: Analyze market trends, customer demands, and business requirements to forecast demand accurately and plan supply accordingly. 4. Inventory Management: Monitor levels, track stock movements, and implement control measures to minimize stock outs and excess inventory. 5. Cost Optimization: Identify cost-saving opportunities, negotiate favorable terms, and implement efficient procurement processes. 6. Quality Assurance: Enforce quality standards, select suppliers, conduct inspections, and drive continuous improvement. 7. Performance Monitoring: Develop KPIs, measure supply chain performance, analyze data, and identify areas for improvement. 8. Cross-functional Collaboration: Align supply chain with business objectives, address operational challenges, and support product launches. 9. Risk Management: Identify and mitigate supply chain risks, including disruptions, compliance issues, and transportation challenges. 10. Continuous Improvement: Drive efficiency, reduce costs, and optimize processes within the supply chain. 11. Team Management: Provide leadership, mentorship, and foster a collaborative work environment for the supply chain team. 12. Stakeholder Engagement: Collaborate with government agencies, suppliers, and industry associations to stay updated on trends and regulations. Show less



flydubai

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Station Manager

  • Apr 2017 - Nov 2017



KLM Royal Dutch Airlines

• Netherlands
• Airlines and Aviation
• 700 & Above Employee

• • Jun 2016 - Mar 2017

  As per Group Quality and Safety Standards, the supervisor oversees all station activities for flights, ensuring on-time departures and customer satisfaction. Core activities include:1. Flight Safety and Security Responsibilities:• Proactively anticipates commercial aspects of flights (overbooking, connections, etc.).• Monitors subcontractors' compliance with mandatory procedures, customer processes, ramp safety, and security requirements.• Takes necessary actions to handle irregularities and collaborates with OCCs (Operations Control Centers).• Manages any commercial incidents with passengers to uphold customer satisfaction.• Handles crew logistics and communicates irregularities to them.• Conducts regular quality controls and contributes to the Station Quality Action Plan.• Ensures the implementation of the Local Emergency Plan for swift crisis management.2. Supervision and Coaching of Check-in Agents:• Provides staff briefings at the start of shifts.• Directs and supports supervisors or handling agents during shifts.• Leads and coaches direct reports, promoting their development.• Conducts staff appraisals in accordance with HR policies and procedures.3. Coordination of Station Quality Plan:• Prepares and communicates relevant quality statistics and procedures.• Initiates and monitors corrective actions for continuous improvement.• Publishes quality magazines to disseminate relevant information.4. Additional Operations Management:• Monitors certain station inventories and places orders (e.g., ULDs - Unit Load Devices).• Updates manuals and ensures proper procedure implementation.• Implements Safety Awareness Program for the team and suppliers.• Conducts invoice control before the approval process.5. Safety Compliance and Monitoring:• Prepares reports on ground handling and cabin safety.• Ensures effective implementation of corrective actions.• Participates in regular meetings with subcontractors to ensure ramp safety. Show less

• • Jun 2013 - May 2016

• • Sep 2005 - May 2013



MAKS Aviation Company

• khartoum

• Traffic Officer

  • Jan 2003 - Aug 2005



Swedish Free Mission

• Facilitator

  • Feb 2000 - Dec 2002