Co Founder / Managing Partner

• Jan 2016 - Present

Petriotics is the leading digital retail store in Lebanon with a laser-sharp focus on Pet supplies and customer excellence.- Identify, negotiate and close deals with key partners and suppliers and keep a continuously close relationship where I analyze the growth of their product sales and advice on the latest trends.- Manage the technology team and set the business requirements.- Create operational processes to better meet our KPI's.- Oversee inventory control.- Work on closing equity-based investments.- Ensure class "A" customer service is being provided at every touchpoint.Achievements:- Achieved a yearly GMV nearly 4x the initial investment.- Market leader in digital pet supplies retail in Lebanon.- Turning the company from local to regional by expanding operations to KSA in Q2 2020

Network Operations Engineer

• May 2011 - Jan 2013

- Perform network analysis and capacity planning and testing for organizations LAN/WAN environment.- Assist in the creation of process and procedures for network operations.- Perform routine and emergency maintenance of all data center equipment and provide feedback to concerned parties.- Provide network performance monitoring and analysis.- Develop detailed network specifications and adhere to standards in support of new project scope work. - Perform network analysis and capacity planning and testing for organizations LAN/WAN environment.- Assist in the creation of process and procedures for network operations.- Perform routine and emergency maintenance of all data center equipment and provide feedback to concerned parties.- Provide network performance monitoring and analysis.- Develop detailed network specifications and adhere to standards in support of new project scope work.

Cisco Trainee

• Feb 2011 - May 2011