Nader Abdennour
Information Technology Business Development at Zmakan Technical Solutions- Claim this Profile
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Arabic Native or bilingual proficiency
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English Full professional proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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IAB Digital Marketing and Media Foundations Certification
Google Cloud Training Online -
Listening & Reading Test In English CEFR = C2 Proficient
EF Standard English Test (EF SET) -
Listening and Reading Test In English Score 890
ETS
Experience
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Zmakan Technical Solutions
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Qatar
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Business Development
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Jan 2023 - Present
•Identify and generate new business opportunities through market research and networking. •Develop and maintain relationships with clients and key stakeholders. •Understand client needs and tailor solutions to meet their requirements. •Develop and implement sales strategies to achieve revenue targets. •Collaborate with internal teams to develop proposals, presentations, and marketing collateral. •Attend industry events and conferences to stay abreast of industry trends and developments. •Manage the sales pipeline and forecast accurately. •Ensure timely and effective communication with clients and internal teams. •Provide regular reports and updates to management. •Researching and identifying new business opportunities , including new markets and growth areas •Building and maintaining relationships with existing clients •Negotiating contracts and developing proposals •Conducting market research and maintaining knowledge of industry trends and competitors •Collaborating with other departments , such as marketing and product development, to develop new products and services •Developing and maintaining a sales pipeline and meeting sales targets •Providing regular reports and updates on sales activities and outcomes Show less
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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IT Support & Repair Agent
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May 2019 - Nov 2022
•Provide technical support and assistance to clients over the phone, via email, or in-person. •Troubleshoot and diagnose hardware, software, and network issues. •Repair and replace hardware components, including laptops, desktops, printers, servers and network decices. •Install, configure, and maintain operating systems and software applications. •Manage user accounts, permissions, and access levels. •Ensure security and privacy of client data and systems. •Maintain accurate records of client issues, resolutions, and service requests. •Provide timely and effective communication with clients and internal teams. •Collaborate with other IT staff to resolve complex issues. •Responding to client calls, emails, or requests for technical support •Updating hardware and software •Conducting regular maintenance and monitoring of IT systems and devices •Providing training and support to clients or end-users •Keeping up-to-date with new technologies and industry trends •Ensuring compliance with IT policies and standards Show less
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Scoop Informatique
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Tunisia
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Consumer Services
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1 - 100 Employee
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IT Customer Service
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Jan 2016 - Jan 2019
•Responding to customer inquiries and providing technical support via phone, email, chat, or in person •Troubleshooting hardware and software issues, and providing solutions to customers •Recording and documenting customer interactions and resolutions in a customer relationship management (CRM) system •Escalating more complex issues to higher-level technical support teams when necessary •Providing information and advice to customers regarding products and services •Keeping up-to-date with industry developments and trends to provide relevant and current information to customers •Responding to customer inquiries in a timely and professional manner •Using customer service scripts or workflows to guide interactions with customers •Provide training and education to customers on how to use the company's products and services •Collaborate with other departments to ensure that technical issues are addressed and resolved in a timely manner •Maintaining up-to-date knowledge of products, services, and troubleshooting techniques •Installing and configuring software and hardware for customers •Maintain a positive and customer-focused attitude towards customers Show less
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MyTek.tn
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Tunisia
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Retail
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1 - 100 Employee
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IT Sales Executive
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Nov 2014 - Dec 2015
•Identifying and contacting potential clients and leads •Developing and maintaining relationships with clients •Understanding the needs of clients and providing solutions that meet their requirements •Creating and delivering sales presentations and proposals •Negotiating contracts and closing deals •Collaborating with other departments such as marketing, product development, and customer support •Staying up to date with industry trends and changes in technology •Developing and implementing sales strategies and goals •Tracking and reporting sales data and metrics Participating in industry events and conferences. •Maintaining up-to-date knowledge of the company's products and services as well as industry trends and competitors •Preparing and presenting sales proposals and quotations to customers •Providing exceptional customer service before and after sales to ensure customer satisfaction and retention Show less
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Education
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Lycée Hédi Khefacha, monastir
Bachelor of Technology - BTech, Computer and Information Sciences and Support Services -
Next Step
Diploma of Education, Telecommunication Technician " Fibre Optic Specialist" -
THE MINISTRY OF EPMLOYMENT VOCATIONAL TRAINING
Diploma of Education, Diagnose & Fix Electronic Devices
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