Nadeem Abbas
Customer Support Specialist at Minicabs UK Ltd- Claim this Profile
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Topline Score
Bio
Amit Gohil
Nadeem is focused individual and amazing colleague to work with. He is polite, patient, positive and very knowledgeable of the details at hand. He follows through with every issue and guides his colleagues and customers through the processes with ease. He has Immense Potential to reach & achieve all her targets & goals. He is very much committed & dedicated to his work. Nadeem is always a great addition to any team he would be working with and would highly recommend him.
Jignesh Parmar
Nadeem has been quality focused professional and has very unique sense of detailing. He takes charge of the task and situations intensely, proposing valuable solutions for improvement, I would like to have individuals like him in my team all the time.
Amit Gohil
Nadeem is focused individual and amazing colleague to work with. He is polite, patient, positive and very knowledgeable of the details at hand. He follows through with every issue and guides his colleagues and customers through the processes with ease. He has Immense Potential to reach & achieve all her targets & goals. He is very much committed & dedicated to his work. Nadeem is always a great addition to any team he would be working with and would highly recommend him.
Jignesh Parmar
Nadeem has been quality focused professional and has very unique sense of detailing. He takes charge of the task and situations intensely, proposing valuable solutions for improvement, I would like to have individuals like him in my team all the time.
Amit Gohil
Nadeem is focused individual and amazing colleague to work with. He is polite, patient, positive and very knowledgeable of the details at hand. He follows through with every issue and guides his colleagues and customers through the processes with ease. He has Immense Potential to reach & achieve all her targets & goals. He is very much committed & dedicated to his work. Nadeem is always a great addition to any team he would be working with and would highly recommend him.
Jignesh Parmar
Nadeem has been quality focused professional and has very unique sense of detailing. He takes charge of the task and situations intensely, proposing valuable solutions for improvement, I would like to have individuals like him in my team all the time.
Amit Gohil
Nadeem is focused individual and amazing colleague to work with. He is polite, patient, positive and very knowledgeable of the details at hand. He follows through with every issue and guides his colleagues and customers through the processes with ease. He has Immense Potential to reach & achieve all her targets & goals. He is very much committed & dedicated to his work. Nadeem is always a great addition to any team he would be working with and would highly recommend him.
Jignesh Parmar
Nadeem has been quality focused professional and has very unique sense of detailing. He takes charge of the task and situations intensely, proposing valuable solutions for improvement, I would like to have individuals like him in my team all the time.
Credentials
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Certificate Course in Computing, Accounting & Financing
Institute of Cost Accountants of IndiaMar, 2015- Oct, 2024 -
"C"
National Cadet CorpsJun, 2011- Oct, 2024
Experience
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Minicabs UK Ltd
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United Kingdom
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Truck Transportation
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Customer Support Specialist
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Aug 2019 - Present
-Deliver exceptional customer service by professionally receiving and responding to incoming telephone calls from customers. -Providing quotations -Taking the Taxi Booking on our in house systems by performing basic data entry functions -Enter and process basic billing information utilizing basic math skills -Taking online payments and send a receipt of a journey if required to email ID. -Monitor orders and relay information pleasantly to drivers and customers -Communicate clearly with a pleasant and helpful tone -Handle complaints with ease in the best interest of the customer and the company and see tasks through to completion -Booking communication send through emails and via text that makes communication two-ways and clearer -Strong computer proficiency, including Word, Excel -Stay in touch with the drivers while they are on the road, communicating by phone, computer and navigate them sometimes as well. -Assisting a customer in a live chat and in emails and promptly respond to customer query -Monitor customer complaints/Feedback on social media and reach out to provide assistance -To observe the arrival of the flights across globe and manage the bookings accordingly.
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Rang Technologies Inc
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Senior US HR
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Jan 2019 - Jul 2019
-Completing the on- boarding process and maintaining proper on-boarding documents & properly guiding the Benefits, health Insurance plan to the candidate. -Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures. -Creating and Maintaining Database of Candidate throughout the Organisation -Maintaining and Updating I9 Employment Eligibility Form according to USCIS and its supporting documents of all F1,H1B, USC and GC candidates. -Auditing the I-9 and E-verification of the candidates. -Ensure all paperwork is in place to add employee to HR database -Working directly under guidance of Principal Partners & others assigned supervisory responsibility to ensure that industry best practices are being followed with regards to maintaining compliant recruitment practices and processing of new hire documents. -To monitor the processing of payroll, maintains employee files, process new hires and termination of employees. -Providing Employment Verification Letters, Offer letters and Employment agreements to new hired employees, irrespective of their Visa Status. -Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records. -Being able to handle candidate's document and data management system. -Accountable for sending various reports to Upper level management including I-9 Expiration report, weekly report with actual termination/resignation and starts, change in Work authorization reports. -Play a vital role by reviewing the and documents signed by the candidate and send appropriate comments to other teams. -Working on end to end process for F1 candidates by coordinating with institute for there work authorization documents, perform there I-983 evalution according to USCIS specified guidelines, going extra miles to resolve their query. -Monitoring the FICA tax deduction of F1/J1/OPT/CPT employees.
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Collabera Inc.
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United States
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Accounting
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Operations Executive
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Nov 2015 - Jan 2019
-Executing on boarding process for US resources and being able to complete on boarding documentation as per the compliance norms(US State & Federal Govt) of Collabera. -Manage workflows to meet the deadlines in a team environment. -Scrutinizing the documents received from the candidate. -Conduct Background check and Drug test through Collabera and client preferred agencies -Creating a positive employee experience, Develop and maintain consultants relationships, discipline ; ensure excellent consultant satisfaction -Passionate to meet the client expectation with efficient manner by delivering the right candidate at right work place with in the time frame. -Coordinating with the team member to make sure that tasks should be completed before candidate starts on the project as per the SLA given by the client with zero tolerance in a defined timeline. -Contribute to client audits, Reports, Data Compilation and presentation. -Resolving billing problems including PO Extension, invoice rejections. -Follow up with client/Sales Team for PO and it includes entries in appropriate systems. -Dealt with the Sub tier for necessary documentation of there employee and follow up with them for updated I-9 and extended work authorization of there respective employees, validate the details and prepare the reports accordingly. -Reviewing the client MSA and responsible for analyzing the checklist prepared by Audit and find out the discrepancy, if any. -Identifying the loop holes and implementing processes to improve performance, quality and service levels for internal and external clients. -Worked with Delivery/Sales team to meet fast paced timelines and to provide Guarantee satisfaction and value for our employees/clients. -Worked with Payroll,Accounting,Immigration,Legal to monitor Federal & State regulations to ensure compliance with US Govt Dept. -Contributed to Team goals of achieving quality by maintaining dedication,high productivity and quality standards.
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Education
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2011 - 2014
The Maharaja Sayajirao University of Baroda
Bachelor of Commerce - BCom, Accounting and Finance -
1999 - 2011
Kendriya Vidyalaya
Business/Commerce, General
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