Experience

DesignSoft Technologies (Pvt) Ltd

• Sri Lanka
• Software Development
• 1 - 100 Employee

• ERP Support Specialist

  • Dec 2008 - Present

  • Coordinate with teams and resolve all complex system issues. • Provide Customer product support over phone, by remote login or onsite. • Identify, report, diagnose and assure timely delivery of customer issues. • Customer Version Upgrades • Provided assistance to the Help desk team in identifying the operational errors and finding resolution. • Conducted Training sessions to customers on Using ERP system • Provide guidance to the application development team on system enhancements and fixing bugs. • Install new / rebuild existing servers/upgrade and configure hardware, peripherals, services, settings, directories, storage, etc • Lead development team members to maintain high quality product. • Fixing reported system bugs and enhancing System functionality as per customer request. • Maintaining Version Control. • Assistance with training of staff and compiling procedural documentation. • Maintain the company network infrastructure. • Deployment of service releases, patches, requests and customizations • Management of the daily data backup • Installing and operating Windows desktop and server operating systems. • Trained new engineers in providing proactive support to customers. • Management of the daily data backup Show less



Paradigm Clothing (Pvt) Ltd.

• Dehiwala

• HR Assistant

  • Jun 2005 - Sep 2008