Experience

Dwell Technologies Sdn. Bhd.

• Malaysia
• Information Technology & Services
• 1 - 100 Employee

• Operation Manager – Hybrid IT

  • Dec 2022 - Present

  Lead the delivery of best-in-class cloud solutions through three talented teams that include, cloud infrastructure, managed services, and technical support team. Make strategic platform and technology recommendations to the leadership team including new technologies, cost-savings strategies, improved process and unique value features. Lead an operationally mature organization with SLA’s, metrics, change management, lean management, and similar operational methodologies. Main Responsibilities • Leverage ITIL frameworks to maximize service consistency and quality. Lead the infrastructure and operations organization to be ITIL certified. • Serve as the SME with appropriate client facing sales opportunities; ability to successfully navigate and resolve client operations issues. • Manage the day-to-day service delivery and escalations through a holistic, end to end incident management process. Resolution through data analytics and root cause analysis for continued improvement. • Technical knowledge on managing Public Cloud infrastructure (AWS, Azure and Google) • Develop reporting capabilities to be able to support Cloud and Hosted services for Solutions that are delivered to Customers • Interpret & communicate information security policies & controls to supporting business functions • Maintain IT Risk Management & Compliance group data repositories • Scope includes administrative, operational, and technical activities • Provide remediation recommendations to identified risks • Create written and verbal reports resulting from customer cybersecurity assessments • Service delivery, security of our systems and mitigate identified shortcomings • Participate in proposal creation and negotiation support for new or renewing contracts • Ability to interface with multiple levels of customer management from technical to executive levels