Experience

Captured Connections Incorporated

• Canada
• Marketing Services
• 1 - 100 Employee

• Chief Strategy Officer (CSO)

  • Feb 2023 - Present

  • Working closely with the CEO to improve current business operations and revise them to achieve the company's long-term vision • Identifying strategic risks and assisting in mitigating them. • Assist with implementation of processes across all businesses to achieve overall objectives. • Working closely with Management and Sales Team to develop, communicate and sustain strategic initiatives. • Working closely with the CEO to improve current business operations and revise them to achieve the company's long-term vision • Identifying strategic risks and assisting in mitigating them. • Assist with implementation of processes across all businesses to achieve overall objectives. • Working closely with Management and Sales Team to develop, communicate and sustain strategic initiatives.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Social Media Marketing Consultant

  • Dec 2022 - Present

  • Assisting local business’s assess the effectiveness of their current Social Media Marketing strategy. • Modifying existing marketing strategies as well as developing new ones to ensure that they are relevant to each business' needs and objectives. • Developing creative concepts for campaigns using graphic design programs such as Canva, Adobe Illustrator, etc... • Assisting local business’s assess the effectiveness of their current Social Media Marketing strategy. • Modifying existing marketing strategies as well as developing new ones to ensure that they are relevant to each business' needs and objectives. • Developing creative concepts for campaigns using graphic design programs such as Canva, Adobe Illustrator, etc...



Vulcan Accounting Services

• Canada
• Accounting
• 1 - 100 Employee

• Director of Sales and Marketing

  • Jun 2022 - Feb 2023

  • Research competitors’ products/services. • Develop goals and objectives, projects and priorities. • Develop and conduct sales campaigns, as well as marketing and promotional plans. • Perform duties of Sales Managers as well. • Research competitors’ products/services. • Develop goals and objectives, projects and priorities. • Develop and conduct sales campaigns, as well as marketing and promotional plans. • Perform duties of Sales Managers as well.



Social Mediation

• Canada
• Advertising Services
• 1 - 100 Employee

• Client Executive/Account Manager and Booking Agent

  • Jun 2022 - Dec 2022

  Client Executive and Account Manager: • Develop and maintain existing client relationships. • Plan and execute social media content strategies and ensuring they are optimized for each platform to increase community engagement online. • Work with relevant influencers or complementary brands to grow the company’s social following organically. • Utilize the social channels most relevant to the brand on a daily basis. • Respond to customer queries through social networks. • Create successful social media ad campaigns that will generate sales/leads. Booking Agent: • Scheduling live content: Instagram Lives, TikTok Lives, YouTube Podcast recordings, etc... • Communicating information to and on behalf of their clients. • Creating a network of industry contacts. • Sending promotional material to venues and press. • Communicate with promoters, venues, or other organizations that book talent.



SpinCar®

• Australia
• Motor Vehicle Manufacturing

• National Customer Success Manager, Canada

  • Aug 2021 - Feb 2022

  • Identified and cultivated strong relationships with key stakeholders within my portfolio. • Provided white-glove service to my clients by serving as their primary point of contact for all client-facing questions with the goal of client delight. • Provided customer insights and consultation to my clients through frequent reviews and in-person meetings. • Collaborated cross-functionally to align campaign structure and strategies with client business goals. • Identified barriers to success, define resolution, and manage internal resources to help resolve.



MNP

• Human Resources Services

• Bilingual Audit and Tax Reporting Professional, Assurance Services

  • Mar 2021 - Aug 2021

  • Assisting engagement teams with year-end processes while making sure that all tasks are completed on time while remaining compliant. •Training team members on Tax and Audit processes as well as reviewing and editing existing training guides to ensure they remain current and up to date • Working through Audit and Tax busy seasons and supporting our engagement teams in all provinces. • Providing assistance to the Quebec team as a bilingual Audit and Tax reporting Professional • Assisting engagement teams with year-end processes while making sure that all tasks are completed on time while remaining compliant. •Training team members on Tax and Audit processes as well as reviewing and editing existing training guides to ensure they remain current and up to date • Working through Audit and Tax busy seasons and supporting our engagement teams in all provinces. • Providing assistance to the Quebec team as a bilingual Audit and Tax reporting Professional



Deloitte Canada

• Canada
• Management Consulting
• 100 - 200 Employee

• Bilingual Audit and Tax reporting Professional, Audit and Assurance

  • Jan 2020 - Mar 2021

  • Assisting engagement teams with year-end processes while making sure that all tasks are completed on time while remaining compliant. • Assisted with the hiring process for T1 Tax Assemblers. Led interview calls and sat in to take notes. •Trained new team members on Tax and Audit compliance and processes as well as implementing a training schedule with regular check-ins. • Working through Audit and Tax busy seasons and supporting our engagement teams in all provinces. • Providing assistance to the Quebec team as a bilingual Audit and Tax reporting Professional. • Ensuring high deliverables as well as ensuring that work is completed on time and properly.



CIBC

• Canada
• Banking
• 700 & Above Employee

• Financial Services Representative

  • Feb 2019 - Dec 2019

  • Assisted customers with financial planning while consulting with other investment advisors to provide a financial plan that is unique to them • Made calls to generate more customers to the bank while ensuring that all customers in the bank were properly taken care of • Assisted with closing and opening duties on a senior level and assisted with cash counts • Helped with training new Financial Service Representatives at the branch • Assisted customers with financial planning while consulting with other investment advisors to provide a financial plan that is unique to them • Made calls to generate more customers to the bank while ensuring that all customers in the bank were properly taken care of • Assisted with closing and opening duties on a senior level and assisted with cash counts • Helped with training new Financial Service Representatives at the branch



TD

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Financial Services Representative

  • Aug 2018 - Jan 2019

  • Assisted customers with creating a unique financial plan with maximizing government programs as well as using products and services available at the bank.• Made calls and generated new customers as well as managing a portfolio of other clients and ensuring they were taken care of• Assisted the tellers as well as being in a management role overseeing the tellers on occasion• Helped with open and close duties on a senior level as well as helping with cash counts

• Customer Service Representative

  • May 2017 - Aug 2018

  • Helped clients with their banking needs, recommended products and services, and completed financial transactions • Aided in general administrative work at the branch as well as helped with opening and closing duties Participated in the Financial Service Representative Head Start Program.



Torrid

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2016 - Mar 2017

  • Greeted customers, informed them of current promotions, assisted them with merchandise, managed transactions and handled cash at the POS. • Maintained the stockroom and changing rooms. • Helped with quarterly inventory counts and assisted with open and close duties • Greeted customers, informed them of current promotions, assisted them with merchandise, managed transactions and handled cash at the POS. • Maintained the stockroom and changing rooms. • Helped with quarterly inventory counts and assisted with open and close duties



Reitmans Canada Ltée/Ltd

• Canada
• Retail
• 700 & Above Employee

• RW&CO. Sales Associate

  • Aug 2014 - Oct 2016

  • Greeted customers, informed them of current promotions, assisted them with merchandise, managed transactions and handled cash at the POS. • Maintained the stockroom and changing rooms. • Assisted with inventory counts as well as helping with display changes seasonally. • Maintained high sales • Greeted customers, informed them of current promotions, assisted them with merchandise, managed transactions and handled cash at the POS. • Maintained the stockroom and changing rooms. • Assisted with inventory counts as well as helping with display changes seasonally. • Maintained high sales



Western University

• Higher Education
• 1 - 100 Employee

• Lead Translator/Research Assistant

  • Jun 2015 - Aug 2016

  • Lead translator on the MMIE project overseeing a team of researchers • Translated text from Arabic and French into English • Compiled data onto Excel spreadsheets and uploaded to the website. • Lead translator on the MMIE project overseeing a team of researchers • Translated text from Arabic and French into English • Compiled data onto Excel spreadsheets and uploaded to the website.



Canadian Tire Corporation

• Canada
• Retail
• 700 & Above Employee

• Customer Service Manager/Gas Station Attendant

  • Mar 2010 - Jul 2014

  • Responsible for overlooking the POS and taking care of clients • Duties included managing transactions, and digitizing physical files • Assisted with maintaining a clean working station • Responsible for overlooking the POS and taking care of clients • Duties included managing transactions, and digitizing physical files • Assisted with maintaining a clean working station



Bath & Body Works and White Barn

• Seasonal Sales Associate

  • Oct 2013 - Jan 2014

  • Greeted customers, informed them of current promotions, assisted them with merchandise, and managed transactions • Handled cash at the POS as well as helping with opening and closing duties • Greeted customers, informed them of current promotions, assisted them with merchandise, and managed transactions • Handled cash at the POS as well as helping with opening and closing duties