Experience

PEGASUS TRAVELS AND TOURS PRIVATE LIMITED

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Travel Consultant

  • Jan 2002 - Present

• Assistant Manager

  • Jan 2002 - Present

  Managing and using the GALILEO network environment provided by Pegasus Travels.Taking care of the peer-to-peer systems connected there in the network. installation of steady-state and GALILEO in the network.Proficient with the GALILEO system's automated ticketing.Managing passenger telesales & inquiries and addressing their issues with reservations and rates in the GALILEO systemHandling of passengers at the office by way of a customer service executive.Customer and passenger handling in various difficult scenarios, such as airline delays, informing passengers of them, and providing options for flights and reservations.Handling issue tickets, re-rout, Void, Re-Issue, Revalidation, and RefundManaging client inquiries and kept them updated on progress through a range of communication channelsParticipating in the receipt and issuance of Pegasus passenger ticket stocks. Show less