Experience

Cultiv LLC

• Egypt
• Business Consulting and Services
• 1 - 100 Employee

• Business Analyst

  • Oct 2022 - Present

  -Gathering, validating and documenting business requirements.-Analysing data such as budgets, results and forecasts.-Modelling business processes and identifying opportunities for process improvements.-Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.-Creating functional specifications for solutions.-Estimating costs and identifying business savings.-Simplifying information and deciphering technical jargon so it is easily understood by the whole team.-Implementing and testing of solutions.-Supporting business transition and helping to establish change.

• Community Engagement Officer

  • Jul 2022 - Sep 2022

  -Establishing and Nurturing Existing innovation communities of entrepreneurs, investors and mentors.-Researching any required database, the company's competitors, and preparing a market analysis.-Work closely with the management team on creative ways to promote the company.-Planning and Preparing the company's campaigns & marketing strategies.-Planning, organizing, and scheduling marketing and PR events, exhibitions, and demo days.-Communicating with the company’s stakeholders and building relationships with existing and potential ones.



ECCO Outsourcing

• Egypt
• Outsourcing/Offshoring
• 200 - 300 Employee

• Customer Service Representative

  • Apr 2018 - Aug 2018

  -Provided frontline support for clients and customers, ensuring that they are satisfied with products, services, and features-Processing orders, forms, applications, and requests while responding promptly to customer inquiries -Provided frontline support for clients and customers, ensuring that they are satisfied with products, services, and features-Processing orders, forms, applications, and requests while responding promptly to customer inquiries