Experience

Ocrolus

• United States
• Financial Services
• 300 - 400 Employee

• Assistant Manager - Operations

  • Apr 2023 - Present

  Gurugram, Haryana, India

• Team Leader - Operations

  • Mar 2022 - Apr 2023

  Gurugram, Haryana, India Ocrolus is a document automation platform that powers the digital lending ecosystem, automating credit decisions across fintech, mortgage, and banking. The company provides document analysis infrastructure to customers like PayPal, Brex, SoFi, and Plaid, and has raised over $100 million from blue-chip fintech investors. Ocrolus enables financial services firms to make high quality decisions with trusted data and unparalleled efficiency.



Acelerar Technologies Pvt Ltd

• India
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Operations Team Lead

  • Feb 2020 - Mar 2022

  Noida, Uttar Pradesh, India Responsible for gathering all process associates and senior process associates reports and creating a summary report for management. Worked with all team managers to develop process reports and make recommendations for improving productivity. Helped production to identify inefficiencies and suggested ways to increase productivity. Responsible for analyzing the day-to-day reports of the team members and understand the reasons for errors. Organized daily meeting to… Show more Responsible for gathering all process associates and senior process associates reports and creating a summary report for management. Worked with all team managers to develop process reports and make recommendations for improving productivity. Helped production to identify inefficiencies and suggested ways to increase productivity. Responsible for analyzing the day-to-day reports of the team members and understand the reasons for errors. Organized daily meeting to keep the quality intact, discuss the error reports and measures on to how this can get down. Engaged in the technical round interview, manage the attrition rate, train new people, developed them and managed 30 People. Managed deliverable on time and with excellent quality consistently

• Subject Matter Expert

  • Apr 2017 - Jan 2020

  Noida, Uttar Pradesh, India Responsible for converting all List Building and Data Entry Clients which involved taking the client on to a call, understand their task, deliver them a trial, getting their feedback and after the work was received had to train the team and deliver the work done with cent percent quality assurance. Responsible for generating leads for the clients on the basis of their requirement with the use of Google and LinkedIn. Give training to the resources on to how we can find the email… Show more Responsible for converting all List Building and Data Entry Clients which involved taking the client on to a call, understand their task, deliver them a trial, getting their feedback and after the work was received had to train the team and deliver the work done with cent percent quality assurance. Responsible for generating leads for the clients on the basis of their requirement with the use of Google and LinkedIn. Give training to the resources on to how we can find the email ids for business personnel. Organize meetings on a regular interval with the team, clients and the managements about the workflow and work progress. Familiar with LinkedIn Sales Navigator and different ways on to how we can target leads who can have interest in the client’s business. Looked for shortcut ways on to how we can increase the productivity and keep the quality top notch. Managed more than 10 to 15 resources.

• Process Associate

  • Jan 2016 - Mar 2017

  Responsible for extensively build the list where we had to fill in the contact information along with the email ids. Online Data Entry. International Client calls. Email Finding Skills, knowledge on various tools like Rapportive, Mail tester, Rocketreach, hunter etc. Lead Generation, Data Mining, Market research. Involved in End-to-End work.