Experience

Etiqa Insurance and Takaful

• Malaysia
• Financial Services
• 700 & Above Employee

• Technical Manager

  • Sep 2021 - Present

• Executive, NLSR

  • Sep 2020 - Sep 2021

• Corporate Actuarial Executive (Reinsurance)

  • Jan 2020 - Aug 2020



AmMetLife

• Malaysia
• Insurance
• 200 - 300 Employee

• Executive

  • Jul 2019 - Oct 2019

  Acquire basic knowledge of first line of defense in operational risk.Involve in the process of auto benefit payout to policyholders.Analyze client sensitive data in order to measure risk and accuracy.Authentication, identify and verify client’s documents in order to measure accuracy of compensation payout. Perform daily client’s operation request such as fund withdrawal, survival and cash dividend payout.Attend to enquiries from CRM and to close the case within turnaround time.

• Intern

  • Feb 2019 - Jun 2019

  Enhanced various templates such as Replacement of Policy Tracker for Bancassurance and Agencies.Acquired knowledge and involvement of Replacement of Policy that followed Bank Negara Malaysia’s guidelines.Being in the Fulfilment team that required to respond to questions and concerns about policy servicing, claim processes and escalated emails appropriately.Made requested policy and account changes.Maintained up-to-date knowledge of the company’s policies regarding payments, claims and policy servicing.



Honda Malaysia Sdn. Bhd.

• Malaysia
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Contract Employee

  • Nov 2016 - Feb 2017