Student support officer

• Sep 2022 - Present

 To provide a friendly and polite first point of contact for all students, staff and guests and to respond with speed and accuracy to email, phone, third-party record systems and in-person enquiries.  Develop a solid understanding of cross-campus departments and staff functions in order to correctly refer enquiries in a helpful and positive manner through Regent Digital.  Create engaging posters, emails and newsletters to communicate important information and advice to the campus community.  Play a key role during new student induction periods throughout the year and have accountability of working as part of the team to disseminate respective timetables in an orderly fashion  Create, update and resolve Student Services Requests (SSRs) using the Freshworks Suite (Freshdesk, chat and caller) whilst adhering to service level agreements. Requests can vary surrounding general enquiries, attendance and engagement, enrolment and re-enrolment support required, student finance/payments, deadlines, submissions, results and student support & mental wellbeing support etc.  Triaging and supporting all general enquiries from students with respective departments  Undertake a range of clerical tasks including photocopying, scanning, filing and data entry as directed by Head of Student Services.  A member of the student risk intervention, to report and action on pressing student matters relevant to both academic and attendance shortfalls at scheduled meetings  Secretarial support at boards and committees for agenda finalisation, minute taking and respective documentation dissemination  Key contact for communication with students on regular updates, changes and developments through phone, email and other communication channels  Providing support to students with Virtual Learning Environment (VLE) platforms and assisting on matters relating to engagement in lectures and appropriate learning activities both in person and online Show less

Senior Executive

• Apr 2022 - Jul 2022

1 By providing counselling sessions and directing them towards the best suitable career path as per their skills and knowledge. 2 Owning the complete sales closing life cycle for leads assigned to you. This includes Interest ,creation, product demonstration, sales closing, and post-sales relationship management. 3 Maintaining a constant communication channel with leads through phone, email, chat, and social media during the pre and post-sales process 1 By providing counselling sessions and directing them towards the best suitable career path as per their skills and knowledge. 2 Owning the complete sales closing life cycle for leads assigned to you. This includes Interest ,creation, product demonstration, sales closing, and post-sales relationship management. 3 Maintaining a constant communication channel with leads through phone, email, chat, and social media during the pre and post-sales process

Business Owner

• Sep 2021 - Jul 2022

Built and established a food and beverages business. Built and established a food and beverages business.

Marketing Executive

• Jul 2021 - May 2022

Sole person sitting in the university campus for academic admissions of UG and PG courses1. Academic counselling - converting to admissions 2. Administrative work - liaising with the head office - correspondence - coordinating activities 3. Meeting deadlines - achieving targets - CRM - cold calls - presenting and explaining - rapport development - Excel - liaising - conducting seminars4. Grievances and dispute resolution of students and parents5. Arranging events to market and create awareness of brand. Show less

Trainee

• Jul 2021 - Jul 2021

Data Analyst trainee

• Jan 2021 - Jun 2021

Data science |• Ml |• DL |• Data analysis Data science |• Ml |• DL |• Data analysis

Liaising and Billing Engineer

• Feb 2020 - Dec 2020

1. Item rate RA billing: 500 lacks of billing in six months 2. Taking permissions from Collector for allowance of labours and Subcontractor 3. Correspondence - Drafted over 400 letters to Government of Daman 4. Documentation - managed over 50 files 5. Acting as per Standard Operating Procedure’s from (Central works public department) 6. Liaising with Government officials 7. Issuance of drawings to Site Engineers 1. Item rate RA billing: 500 lacks of billing in six months 2. Taking permissions from Collector for allowance of labours and Subcontractor 3. Correspondence - Drafted over 400 letters to Government of Daman 4. Documentation - managed over 50 files 5. Acting as per Standard Operating Procedure’s from (Central works public department) 6. Liaising with Government officials 7. Issuance of drawings to Site Engineers

Quality Engineer

• Aug 2019 - Jan 2020

Quality assurance and quality control of materials, workmanship and methodology. Quality assurance and quality control of materials, workmanship and methodology.

Site Engineer

• Jun 2018 - Dec 2018

site-engineer cum supervisor. site-engineer cum supervisor.