Experience

Porsche Centre Egypt

• Egypt
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Warranty Manager

  • Feb 2022 - Present



Porsche Centre Egypt - SMG Engineering Automotive Co.

• Cairo - Egypt

• Porsche Warranty Specialist

  • May 2006 - Present

  My job is to assist the after sales manager to perform proper job in the field of Customer Care, Technical Reporting, Service Operation and Warranty. • Check and process warranty claims of assigned service center according to warranty policies and procedures. • Data entry of warranty claims in warranty system. • Ensures all claims are submitted in time with minimum errors. • Report warranty activities and analyze to A/S manager. • Monitors warranty remittance and follow-up outstanding claims. • Contact with Porsche Middle East in case of technical or customer goodwill requests or any other warranty issues. • Preparing and following up all warranty defective parts • Prepares data for writing field and feedback technical reports, top technical problems report, market product report. • Studies technical information received and gives guidance to service center in solving tech. problems. • Prepares owner manuals and warranty booklets to handover it to the customer with briefing him warranty policy and answering customer inquiries. • Follow up service campaigns and evaluate the results. • Handling customer complaints regarding product. • Check new vehicles in stockyard to ensure proper storage handling Show less



Gama Company for Elevators

• Giza - Egypt

• Maintenance Engineer

  • Jan 2005 - Apr 2006



Arabian Office Equipment ( SHARP )

• Cairo - Egypt

• Salesman

  • Feb 2004 - Aug 2004