Experience

Esker Ibérica

• Spain
• Software Development
• 1 - 100 Employee

• Customer Experience Consultant

  • Mar 2019 - Present

  Mejorar la Experiencia con el Producto haciendo que los productos o servicios de la compañía generen valor a la experiencia de cliente resolviendo sus necesidades reales. Mejorar la Experiencia con las Interacciones haciendo que las interacciones con la compañía son fáciles y agradables. Mejorar la Experiencia con la Marca haciendo que sientan una conexión emocional con la marca logrando que el cliente sea el mejor embajador. Mejorar la Experiencia con el Producto haciendo que los productos o servicios de la compañía generen valor a la experiencia de cliente resolviendo sus necesidades reales. Mejorar la Experiencia con las Interacciones haciendo que las interacciones con la compañía son fáciles y agradables. Mejorar la Experiencia con la Marca haciendo que sientan una conexión emocional con la marca logrando que el cliente sea el mejor embajador.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Specialist

  • Jun 2017 - Apr 2019

  Transform Apple Store visitors into loyal Apple customers. As a Specialist, you help create the energy and excitement around Apple products, providing solutions and getting products into customers’ hands. Always curious, you stay on top of news about products and initiatives, ready to apply your expertise in customer interactions. Transform Apple Store visitors into loyal Apple customers. As a Specialist, you help create the energy and excitement around Apple products, providing solutions and getting products into customers’ hands. Always curious, you stay on top of news about products and initiatives, ready to apply your expertise in customer interactions.



BQ

• Spain
• Telecommunications
• 100 - 200 Employee

• Manager del servicio de atención al cliente Internacional

  • Oct 2012 - May 2016

  Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment. Supports customer’s product planning process and performs on site audits to improve efficiency and supportability.Account strategy planning and building success plans to drive loyalty and minimize customer attrition.Representing customer service on business project teams.Ensuring all KPIs quantitative or qualitative are met/exceeded within the team.Responsible for leading and motivating our Customer Service team and contributing to improve its ongoing performance and development. Show less

• Customer Service Specialist L2

  • Mar 2013 - Apr 2014

  Responsible for leading and motivating our Customer Service team.Deploying a regular and timely communication plan with teams to ensure they are fully informed of business strategy and results and clearly understand the role they play in achieving company and functional objectives, and progress against plans.Following established Processes & Procedures and using good judgment to take appropriate action where there are no established methods