Experience

Riemen solution Pvt Ltd
• India
• Outsourcing/Offshoring
• 1 - 100 Employee
• Customer Service Team Lead

  • Jun 2022 - Present


Computer Age Management Services Limited

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Processing Officer

  • Jun 2017 - Oct 2021

  • Responsible for resolving all general issues of the investors regarding Mutual Funds.• Customer Service and client interaction via e mails • Co-coordinating with and all branch offices across India.• Coordination with internal teams including backend teams.• Handling the escalations.• Executing the Online Transactions and KYC info as per the investor’s request and over telephone.• Training the new recruits, Supervision of the Quality of call and e mail exchange and handling a team of around 10. Show less

• Senior Processing Officer

  • Jun 2017 - Oct 2021



HCL Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• System Analyst

  • Jul 2008 - Feb 2009

  • Was Responsible for entire License Management. • Responsible for managing the monthly Asset Billing in the Process Consultancy Group. • Managing Operations and Deliveries. • Incident Management. • Asset and Configuration Management. • Purchase, Bidding and Procurement quote for the Client Skandia • Was Responsible for entire License Management. • Responsible for managing the monthly Asset Billing in the Process Consultancy Group. • Managing Operations and Deliveries. • Incident Management. • Asset and Configuration Management. • Purchase, Bidding and Procurement quote for the Client Skandia