N "Tyler" Tyler
Sr. Advanced Customer Solutions Specialist at ALEKS Corporation- Claim this Profile
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Bio
Arthur Lee
When I first joined at ALEKS, Nancy helped train me on the user interface and guided me into the support role. Nancy is extremely knowledgeable of the ALEKS product and all aspects of the operations in technical support. She played a pivotal role in the strategic relationship between business partners and educational institutions. Nancy is one of the hardest working people at ALEKS, her dedication and drive is unrivaled. She played a key part in bring ALEKS to the Schools and Universities.
Arthur Lee
When I first joined at ALEKS, Nancy helped train me on the user interface and guided me into the support role. Nancy is extremely knowledgeable of the ALEKS product and all aspects of the operations in technical support. She played a pivotal role in the strategic relationship between business partners and educational institutions. Nancy is one of the hardest working people at ALEKS, her dedication and drive is unrivaled. She played a key part in bring ALEKS to the Schools and Universities.
Arthur Lee
When I first joined at ALEKS, Nancy helped train me on the user interface and guided me into the support role. Nancy is extremely knowledgeable of the ALEKS product and all aspects of the operations in technical support. She played a pivotal role in the strategic relationship between business partners and educational institutions. Nancy is one of the hardest working people at ALEKS, her dedication and drive is unrivaled. She played a key part in bring ALEKS to the Schools and Universities.
Arthur Lee
When I first joined at ALEKS, Nancy helped train me on the user interface and guided me into the support role. Nancy is extremely knowledgeable of the ALEKS product and all aspects of the operations in technical support. She played a pivotal role in the strategic relationship between business partners and educational institutions. Nancy is one of the hardest working people at ALEKS, her dedication and drive is unrivaled. She played a key part in bring ALEKS to the Schools and Universities.
Experience
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ALEKS Corporation
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United States
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E-Learning Providers
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1 - 100 Employee
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Sr. Advanced Customer Solutions Specialist
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Oct 2013 - Present
The focus in my new postion is to assist with some of our K12 Customers as well as continuing to work with some of the folks I have been working with over the past several years.I am also working with and supporting our HE & K12 customers along side with our McGraw-Hill Education and Implementation people.
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Senior Sales Consultant and Trainer
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May 2011 - Present
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Manager Technical Sales Support
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May 2009 - May 2011
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Assoc. Manager Technical Sales Support
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Aug 2004 - May 2009
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Customer Support
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Oct 2001 - Aug 2004
Assisting potential and current customers with every phase of our products. This included technical support for getting our product working with both MAC and PC systems, providing basic training on all aspects of our product weather it was how to set up a new class and get students enrolled; reading different reports; or customizing the syllabus to meet their specific needs. We oversaw problems and suggestions of all kinds to their completion.
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Technical Support Supervisor
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Jul 1999 - Jan 2001
Developed and ran the email response department. Managed the emails for the Technical Support and Customer Care departments. Supervised up to 10 people working 7 days per week, 24 hours per day. Handled escalated phone calls from Technical Support customers. Developed and ran the email response department. Managed the emails for the Technical Support and Customer Care departments. Supervised up to 10 people working 7 days per week, 24 hours per day. Handled escalated phone calls from Technical Support customers.
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Education
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2006 - 2009
California State University, Fullerton
BA, Womens Studies
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