Experience

Hoop5 Networks - IT and Cybersecurity Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • Sep 2023 - Present



Embershot

• United States
• Technology, Information and Internet

• Director of Operations

  • Aug 2014 - Present

  To streamline operational activities, I led a cross-functional team while managing sprint planning, team standups, and scrum-related meetings and implementing a technology roadmap to accomplish project deadlines. To deliver clients with improved data-driven business insights, I analyzed platform performance data. To fulfill changing needs and requirements, I prioritized, revised, and escalated critical software engineering and operational tasks. I also developed monthly budgetary analyses for operations management. My key accomplishments include the following: • Developed Embroshot.com web platform and mobile app to enable content creators to share content and control the recipients’ accessibility. • Coached and led team while providing transparency to connect measurable outcomes, plans, and delivered work. • Improved performance output by defining and fulfilling product and new feature KPIs; optimized functionality/design of front/back-end platform technologies. • Revised security policies, procedures, and protocols and passed all annual security audits. • Updated agile tracking systems and mitigated technical issues, and facilitated communication between engineers and designers. • Increased sales by delivering product demos, drafting new proposals, drafting and negotiating service agreements, and developing marketing materials. • Directed implementation of CRM databases and customer support software solutions, including Freshdesk, Salesforce.com, AnswerForce, and HelpScout, which ensured robust management of basic support needs. • Expanded client base of over 43,500 users, several major studios, and numerous production companies. • Grew revenue by creating business plans, investment decks, and pitches for potential angel and Series-A investors. • Ensured seamless service delivery by establishing and managing AP/AR, payroll, and other needs, along with record keeping for insurance, business permits, invoicing, payments, tax reports, and reconciliations. Show less



Self Employed

• United Kingdom
• 100 - 200 Employee

• Consultant

  • Jan 2010 - Present

  I empowered over 10 small businesses by offering business development and executive consulting as well as accounting services. To facilitate executive leadership with establishing service products, financial, sales, legal, and operational needs, I planned, executed, and directed strategic initiatives. My key accomplishment includes: • Played a vital role in expediting multiple development and management of start-ups. I empowered over 10 small businesses by offering business development and executive consulting as well as accounting services. To facilitate executive leadership with establishing service products, financial, sales, legal, and operational needs, I planned, executed, and directed strategic initiatives. My key accomplishment includes: • Played a vital role in expediting multiple development and management of start-ups.



Cast It

• United States
• Entertainment Providers
• 1 - 100 Employee

• Project Manager

  • Jul 2013 - Dec 2018

  I played a vital role in increasing online service sales, which is the standard in digital distribution of casting sessions for films and TV to Casting Networks Inc., while managing legal paperwork, diligence, contract, and license transfer. I headed improvement in and marketing of CastItTalent.com and Castit.biz, which enabled actors and agents to manage their media and information, as well as increased accessibility to over 700 casting offices that use Cast It Systems. I drafted PR releases, updated social media sites, managed blog, implemented SEO, acquired affiliate programs, and produced commercials and web series. For the implementation of CRM systems and customer support helpdesk software, I estimated timeframes and quality/quantity of resources for implementing the product and allocating resources for successful project completion. I supported senior leadership in managing accounts payable/receivable, payroll, and other day-to-day office needs. I delivered administrative support. My key accomplishments include the following: • Eliminated waste and revised internal processes to ensure business continuity with enhanced performance. • Facilitated the company operations during the acquisition be a larger casting agency. • Optimized website functionality and design by collaborating with developers. • Devised, maintained, and ensured compliance with security policies, procedures, and protocols; completed client security audits. Show less



Pacific Islands Club Guam

• Guam

• Sales and Marketing Intern

  • Nov 2012 - Jul 2013

  I provided excellent customer service to ensure a base of repeat customers. Interacted with guests, despite language differences, in a high-energy and professional manner to create a memorable experience. Cross-trained in the sales and marketing department. Attended NavTech training, managers meetings, marketing meetings and occupancy forecast meetings. Compared/reviewed Travel Agent payouts. Reviewed and edited the official PIC Guam website. Worked on in house promotional videos, a Korean soap opera, and other promotional videos for travel agents. Volunteered to work at the Guam International Marathon. Attended the HanaTour convention in South Korea to promote PIC and our Sharing Seeds Program. Taught windsurfing and snorkeling classes. Led activities for groups of more than 200 people. Developed and implemented children’s programs to provide flexibility for customers with children. Supervised swim areas to ensure guests’ safety. Studied basic Japanese and Korean. Show less



T.B. Penick and Sons, Inc.

• United States
• Construction
• 100 - 200 Employee

• Subcontracts Payables

  • Sep 2011 - Apr 2012

  Prepared and processed subcontractor invoices for weekly check run for T.B. Penick and Sons, a large construction firm. Resolved subcontractor-billing discrepancies. Reviewed invoices to make sure all lien releases and insurance requirements were met. Helped small businesses understand and meet the requirements of their contract agreements. Helped implement policies and procedures to improve efficiency, accuracy and the ability to capture all sub-tier and labor compliance issues. Prepared and processed subcontractor invoices for weekly check run for T.B. Penick and Sons, a large construction firm. Resolved subcontractor-billing discrepancies. Reviewed invoices to make sure all lien releases and insurance requirements were met. Helped small businesses understand and meet the requirements of their contract agreements. Helped implement policies and procedures to improve efficiency, accuracy and the ability to capture all sub-tier and labor compliance issues.



Authentic Designs Inc

• Office Manager, Bookkeeper

  • Aug 2010 - Aug 2011

  Provided support to upper management via coordinating employees and subcontractors for Authentic Designs Inc, a small remodeling company and cabinet shop. Coordinated tax preparations, drafted official company correspondence, researched projects and communicated with clientele. Responsible for all activities in accounts payable, receivable and payroll. Maintained and updated website, social media sites, Google AdWords campaigns, managing SEO contractors and web marketing. Filled legal documents and managed bills. Show less



Kamala Harris for Attorney General 2010

• Finance Intern

  • May 2009 - Nov 2010

  I contributed to daily operations and helped wherever necessary in regards to fundraising events. Tasks included tracking and managing over 20 event guest lists at a time, coordinating with hosts to make sure all of their needs were taken care of, staffing, coordinating and training volunteers for each event, researching potential donors and creating briefing documents, prepping all the materials for each event, running check in, collecting and logging donations for each event often times being responsible for tens of thousands of dollars at a time. Show less



Cast It Systems

• Office Manager / Bookkeeping

  • Jun 2006 - Jul 2010

  Cast It Systems is an online service that has become the standard in the digital distribution of casting sessions for film and television. Responsible for all activities in accounts payable and receivable. Assisted support lines and helping clients. Tracked equipment rentals, and all receipts. Provided administrative support to upper management via coordinating tax preparations & payroll, drafting official company correspondence, typing, filing and performing data entry. Filled legal documents and managed bills. Assisted and supported subcontractors: ActorCast, Atralux, Andell Entertainment, Sing Blue Silver Inc. and EK Hayes LLC. Show less



San Fernando Valley Superior Court

• Extern

  • 2009 - 2009

  In order to learn more about the legal system, I observed, researched, and studied the interworking of the Los Angeles criminal and family court systems. Shadowed Judge Bert Pines, and several other criminal and family court judges. In order to learn more about the legal system, I observed, researched, and studied the interworking of the Los Angeles criminal and family court systems. Shadowed Judge Bert Pines, and several other criminal and family court judges.



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Marketing Intern

  • Oct 2007 - Dec 2007

  To assist the marketing department, I contributed to report that predicts activity in the technology, media, and telecommunication sectors for 2008. Project required internal and external promotion, online research, planning events, and general PR. Assisted in production of Fast 500 Awards Event. To assist the marketing department, I contributed to report that predicts activity in the technology, media, and telecommunication sectors for 2008. Project required internal and external promotion, online research, planning events, and general PR. Assisted in production of Fast 500 Awards Event.



Jaffe Inc.

• Studio / Project Manager

  • Jun 2006 - Sep 2007

  I organized all studio activities for Jaffe Inc., the studio that managed photographer Deborah Jaffe. I booked appointments, answered phones, paid bills, invoiced clients, maintained the accounting books, and invoicing to streamline day-to-day office activities. My key accomplishment includes: • Organized and produced Getty and Jupiter Images stock photography shoots, including corresponding with editors’ needs, securing all talent and crew, acquiring and managing all locations and necessary permits, and managing all on-location requirements during said shoots. Show less



T.B. Penick and Sons, Inc.

• United States
• Construction
• 100 - 200 Employee

• Receptionist / Accounts Payable

  • 2003 - 2006

  To improve organization and efficiency, I managed the front desk. I answered phones and responded to email or fax inquiries from clients and vendors. I managed mail and client traffic for this 200-employee company. Reconciled daily job costs and entered daily sales into main database for accounts payable. To improve organization and efficiency, I managed the front desk. I answered phones and responded to email or fax inquiries from clients and vendors. I managed mail and client traffic for this 200-employee company. Reconciled daily job costs and entered daily sales into main database for accounts payable.