Experience

Grip Technologies

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Enterprise Account Manager

  • Apr 2016 - Present

  Description: + Monthly meetings with Enterprise Account Clients+ New Projects management and timely delivery and implementation+ Prioritising client feedback after researching as highly required feature among all client+ Prioritising bugs as per its criticality and client requirement+ Monthly presentation related to department performance to Director & Seniors+ Co-ordinating with internal teams Developer, Support, On-Boarding, Billing, Account& Sales to ensure a timely solution given to clients+ Co-ordinating with Vendors for Access Control machines, Payment Gateway, SMS & Email+ Scheduling webinar and training for clients as per the requirementsKey Enterprise Accounts+ Talwalkars Better Value Fitness Ltd (139 Tenants)+ Talwalkars Hi Fi+ Anytime Fitness India+ Snap Fitness India+ K11 Management+ Solaris+ Your Fitness Club+ Zorba RenaissanceAchievement+ Set up of admin team with ticketing system & calling facilities for Talwalkars Better Value in 7 days+ Set up of 20 New tenants of Talwalkars Better Value including data migration within 30 days+ Set up of 16 new tenants of Zorba including Training and Configuration within 7days+ Recurring feature training & implementation for Anytime Fitness+ Justdial feature training & implementation for all Talwalkars Tenants, K11 & Your Fitness+ Personal Training commission setup, training & Implementation for Solaris Show less

• Technical Support manager

  • Feb 2013 - Apr 2016

  Description: + Assigning tickets and task to team+ Team quality and process audit+ Managing team shift roaster+ Responsible for training and development of newly joined team members+ Understanding and accepting the client feedback+ Co-ordinating with the Developers team in order to ensure timely resolution of priority customers+ Co-ordinating with the Onboarding and Sales team on a regular basis + Co-ordinating with Vendors for Access Control machines, Payment Gateway, SMS & Email+ Handling escalations and providing first hand resolutions to the customers on a daily basisAchievement+ Successful setup of IVR system for own company FitnessForce+ Successful setup of Ticketing System Freshdesk+ Justdial feature training and implementation for several clients Show less

• Senior Technical Support Executive

  • Jul 2012 - Feb 2013

  Description: + Assigning tickets and task to team+ Team quality and process audit+ Managing team shift roaster+ Sorting Customer complain by taking Remote Access.+ Responsible for handling data sorting and data distribution+ Troubleshooting Access Control software and good knowledge of various biometric devices (ESSL, Fujitsu, Secugen)Achievement+ Appreciation email from several clients+ Jira system cleanup and reset up for developers

• Technical Support Executive

  • May 2011 - Jul 2012

  Description:+ Handling tickets and getting issue sorted+ Handling IVR calls+ Sorting Customer complain by taking Remote Access.+ Responsible for handling data sorting and data distribution+ Troubleshooting Access ControlAchievement+ Appreciation email from several clients+ Data Sorting and upload for 50 Talwalkars tenant within 30 days



Tata Tele Business Services

• India
• Telecommunications
• 700 & Above Employee

• Customer Service Executive Cum Senior Cashier

  • Dec 2008 - May 2011



airtel

• India
• Telecommunications
• 700 & Above Employee

• Senior Cashier and Floor Supervisor

  • Oct 2006 - Dec 2008